Stellantis &You UK - Peugeot Birmingham Central Reviews 

Excellent customer service with Lewis Marsh. He was able to find a suitable car in my price range and also to the request that I wanted, with the added extra. Cant wait to pick up my new vehicle. Will continue to tell everyone that the branch in Central is ALWAYS be and been the best. Thank you.

We placed an order in February 2026 for a new Fiat 500EV. We were told that it would likely be available at the end of May.
May came and we were told that there was a delay until July. At the end of June we were told that the vehicle was in the UK and that it was being collected for a delivery to the dealer for the 6th July. This didn't happen and we were told the 9th July.
On speaking to staff we were then told that the vehicle was not even in the country.
We were told blatant lies by the salesperson.
As of today 6-8-2026 the vehicle is still in Italy with a delivery date of the 24th August 2026. This is six months after placing the order.
I can understand delays, I can't abide being lied to.
To date the dealership have failed to respond to emails sent to numerous staff and managers.
Overall- A really poor quality of service.

The attentive service of Aaron, understanding of my needs and explaining the process

Excellent customer service. Highly recommended. Rekha has helped me beyond words. I am ever grateful.

Lewis Marsh was fantastic all the way through the buying process 👏

The customer service I have received has been phenomenal! Simon was attentive, professional and very knowledgeable and helpful!
A very positive experience indeed!

My father’s car was recalled and it went in today. At drop off my father was advised that his car will be wash and cleaned. When the car was ready my father was advised everything was ok and their words was the car has been fully valeted. Unfortunately this was not the case. This is de ja vu all over again! The same thing happened last year and I complained. The manager called me and left me a VM however the number he gave me was the generic number and reception would not put the call through! My father has bought 3 cars from this dealership and this will be the last. The lack of care and customer service is shocking.

Excellent Customer service would recommend

Great service from Louise. Very professional and helpful.

Thank you so much to Omar a true professional who made the process very easy for me to understand I would recommend Omar to anyone who needs a service and reliability.

Book my car in before 9 last Friday but didn’t state work until 14.06. By end of day no time to replace tyre needed to pass MoT. Had to force them to give me a car for the weekend rather than drive mine illegally.
Told they had a continental tyre in stock and it would be done first thing today. I arrived before 9am. Told no tyre ordered so can’t have that one, still sat here at 9.50 and work only started on car at 9.26. This is a shambles.
My car was not finally ready until 10.45.
I asked to make a formal complaint and was give an email to contact. After an unsatisfactory explanation and issues of saying it was ok to release my car despite the danger to me and other car users of a possible blow out.
It is then an insult to get the response below that implies an issue about different religions rather than their performance as a firm. I have emailed those higher in the organisation to ask them to take it seriously but had no response.

Omar was great, friendly, professional and kept me updated me throughout. Great service

Where do I start, the company is an absolute joke. They have no Customer Care experience what so ever.
They sold my son a car that had accident damage. We were only made aware of this when it went in for repair as the keyless entry did not work. Thankfully this was before the 14 days grace that you get to return the car.
The company states that it does all these vigorous checks before it is sold. Shame they never noticed the crack underneath at the back then.
They agreed to take the car back, on its return the manager that agreed was not even in and had not made any one aware,
The car refund was sorted within 48 hours, but as for the finance side unfortunately 3 weeks later there own financial company are still chasing the payment that I have been emailed twice to say has been cancelled. They do not answer any emails as they just hope you will go away. Their customer service skills are second to non, opps sorry I meant NONE.
I would never purchase thru this company again and I would be very vary if you are thinking of doing so. If I could give a ZERO I would. SHOCKING SERVICE.

Anwar Syed is a fantastic person and a great person excellent communication skills very attended just fantastic service brilliant person to deal with explaining everything

Omar was extremely professional from the start of my experience to the very end. He kept me updated throughout the whole process. He was very professional and polite he answered any questions and concerns I had. He truly is a gentleman and a credit to your company. I hope he gets the recognition he deserves.

- upon pick up of my vehicle AJ and Muhammad seated me very promptly. Immediately asked me if I’m in need of any refreshments or assistance. They made me feel very comfortable and happy they spoke with manners and respect, they made my visit here 10/10 they really are amazing assets to your company.

Lovely service from AJ and Omar top tier service advisors

Really good experience with this dealership and the sales person that kept us fully up to date through the ordering and delivery process.

My review is based purely about a brand new vehicle I bought from them in 2021. The vehicle in question was a Peugeot 2008 GT premium. It was bought on the JAF (just add fuel) finance agreement.....JAF no longer exists.
The car was great, I loved driving it, the service I received from all the staff is amazing, I can't fault anyone at the dealership. Mo at the service desk is great... Louise in sales, she's amazing.. very polite and calm, non-pushy, patient, Answers all queries with utmost professionalism.

My issue is regarding the wet belt (wet timing belt)that most Peugeot puretech (AKA purecrap) engines have, these wet belts are meant to last 60000 miles or so, provided that they are well maintained and the vehicle serviced as per manufacturer recommendations, which my car was.
I looked after my vehicle, I serviced it with Stellantis and you Birmingham central every year on time.... however, the wet belt in my car deteriorated prematurely, I spotted the poor condition of the belt and booked it in for a replacement, this costed me nearly £500...at the time the car was not even 4 years old and it had done less than 36000 miles.
As I mentioned earlier, the staff at the dealership are amazing, but the quality of the vehicles is very poor. How can a crucial engine component like the timing belt deteriorate so prematurely? While the service intervals have been followed?
I asked if Stellantis would cover the £500 cost, they refused and asked me to contact Peugeot to recover the expenses, Peugeot refused to cover the cost as there were no warning lights on the dash; in other words, Peugeot would only cover the cost when there's a fault code/warning lights on the dash or when the problem gets worse.......but be warned, they need a full maintenance dealer maintenance record....which my car had.
My advice to anyone looking to buy a Peugeot, make sure it hasn't got a wet belt, stay away from any vehicle with a wet belt...there's loads of car with wet belts...so do your research.

Nothing but problems with Stellantis and You from the day I had the car (Robins and Day) at the time. Reluctanty take my car back year after year for my Service and this time my MOT (car is on a service plan) too much to list that has gone wrong with them since owning the car. Took my car into today to have my Service and MOT while I was waiting I wanted to ask questions regarding having a brand new Electric car which was just under £40k approached one of the sales advisors to ask if I could have a chat regarding having an electric vehicle only to be told "you will have to be quick*, now regardless if he was going into a meeting surely the sale of a brand new car (on finace) would come 1st!!!!!! Needless to say I have since arranged with another local Fiat dealer to pop I and get some information later on today. Customer service is rock bottom even the used car Manager told me they have problems that he is trying to rectify, I explained to to him that I've been told this every year since I have owned the vehicle. My only advice to anyone considering purchasing or having a vehicle looked at at Stellantis and You is find somewhere else plenty of other dealers about. Whilst I was sat in service area I also witnessed a Manager having a go at one of the Technicians for all customers to hear!!!! Very unprofessional.