Stellantis &You UK - Peugeot Birmingham North Reviews 

Dealership sold me a (relatively good value) combined Service/Warranty/Breakdown/MOT plan last year. Have just experienced a fault with the car which needs diagnostics - no diagnostic availability for at least 8 weeks. Same applies to other dealers within their group in Birmingham and Coventry.

Already had an MOT booking before the fault then occurred a week or so later, and therefore rang the booking line to see if they could look at this fault on the same day; was told "no", but due to the fact it is on a Plan and the MOT is expiring soon, the request would be forwarded to the dealership and someone would contact me Monday or Tuesday this week. It's now Wednesday and nobody did, so I went down there in person to ask. Was met by a service advisor who gave me a straight "no", complained that she was the only person there as three others who normally work on that desk were off sick, and things like that being promised by the bookings were just not going to get done.

No answer to my question about what is the point of selling me a warranty, if in the event of it being needed, the car can't be looked at for over two months. Just a shrug.

Routine servicing here has been fine, but they are just not equipped to deal with problems that need a quicker resolution despite happily selling a plan to deal with such, and I was unhappy with the unhelpful, indifferent and dismissive attitude I experienced today.

Currently waiting to hear from EMac if other nearby dealers outside the Stellantis&You network can work on the car for the service and warranty, because if they can, it's unlikely I'll be back here.

Yesterday I went to Stellantis & You on the Tyburn Road North Birmingham to look at the range of their new mobility cars.
I was greeted by a lovely young man called Faheem Husain & very polite & very helpful.
I myself have always been a Vauxhall Owner for many years & never even entertained a different make , but this young man showed me all the different options available & he certainly knows his job.
He was very helpful at going through every detail or questions i presented to him , & I must say I was very nervous at going to a totally new branch & area to look at new cars because Vauxhall Nechells Star Park have stopped selling new cars.
But I am glad I made the journey to Stellantis & You North Birmingham.
My nervousness was put at ease & I went around with him looking at my options, i love my present car a Vauxhall Grandland 73 plate
But as a lot of changes in my life recently health & private its time for a change moving forward , i have chosen my next Motorbility car & to my own shock i have chosen a Peugeot 3008.
Time for new beginnings , so I would like to thank Faheem Husain for his excellent customer service and support in helping me choose my next car.
He is a credit to the Stellantis & You North Birmingham branch & I cant thank him enough..
Yours faithfully Ms JD Millington.

Gazinder did a brilliant job of dealing with our new car purchase, explained everything fully step by step. Excellent salesman.

Gavindar was a great sales guy , explained everything to us in detail , kept us updated on cars arrival , it was a pleasure dealing with him .

Gazinder service was fantastic and exceptional
He looked after us from the moment we walked in.
Pleasure doing business with him and the dealership.

Gazinger was very helpful am very happy with the service we received many thanks

Overall very helpful and friendly, Gazinder was very swift with the entire process and treated us well.

Visited peugeot today to look for a new car gazinder was most helpful answered all questions quickly, thankyou for your help

Excellent service off Gazinder Marwaha when I ordered and picked up my new car. Polite and professional

Excellent communication Gazinder went out of his way to get me a good deal. Kept up to date with progress.

Tony was very professional, he called before the maintenance/MOT and was very friendly. The overall experience was excellent.

Excellent customer service. Highly recommend!

Fantastic, richard was so helpful, looking forward to my new 3008

Very happy with my experience. Gazinder helped me choose my new car. Very helpful, very polite and always happy to help. Thank you for your service.

Fantastic service from Gazinder would highly recommend getting a new car here

From the start of my visit for replacing airbag devices the experience was professional and slick. Checked in, take a seat and within a few minutes Tony (Service Manager) came over to the waiting area. Explained my options and when the action was completed came back to show me the car - freshly cleaned too. Answered a couple of questions. A complete contrast to the non-service at another local branch, so glad I changed to B'ham North.

Brilliant customer service by Gazinder very helpful

Gazinder was very helpful, always a pleasure to deal with him and he makes the whole experience very straight forward. We have no complaints at all, great service.

Stellantis Peugeot Bham North have had my vehicle for over 2 months and it still hasn't been fixed. My 18 month old Peugeot 3008 hybrid suffered a catastrophic loss of power. They supposedly fixed the vehicle and returned it to me. 1 mile down the road my vehicle lost power again in live traffic - very scary. A gearbox failure was identified and approved for replacement under warranty. They have not had a courtesy car available to offer me and they still can't confirm the date my vehicle will get into the workshop for repair. Shockingly bad customer service, I'm always having to chase for updates, but weeks go by and no progress. I have owned the vehicle for only 8 months, over a quarter of this time the car has now been sat, broken at their dealership. Even though they are meant to be the experts, I've lost all confidence and patience, and I've been left overwhelmingly frustrated and disappointed.

Gazinder was very helpful and made the whole process very easy and stress free