Friendly, patient and very informative staff member with great attention to detail. He couldn’t have made it easier for us.
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See what reviewers are saying
I recently bought a new Citroen C3 Aircross Max from Stellantis in Leicester with which I am very pleased . Even more so I was delighted with the service I received from the staff - this with whom I c... See more
Company replied
I booked in a test drive for a leapmotor as I seen online deal from stellantis (different branch). When I went there I was waiting as the person I was booked with was busy. So a I was offer to see ano... See more
Company replied
Although I went in to take my current Peugeot 208 for a service and MOT and came out with an order for a brand new 208 hybrid at no time was I pressured The sales person Spencer was very helpful giv... See more
Company replied
Company details
Written by the company
Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.
Contact info
91 Abbey Lane, LE4 5QU, Leicester, United Kingdom
- 0116 268 8600
4.5
Excellent
522 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
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Friendly
Friendly, patient and very informative staff member with great attention to detail. He couldn’t have made it easier for us.
August 20, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Afternoon DF,
Thank you for your fantastic 5⭐ review.
We’re delighted to hear that you received such friendly, patient and informative service, and that everything was made as easy as possible for you. We really appreciate your kind feedback.
Kind Regards
David
General Manager
Stellantis & You Leicester
Excellent Service
I recently bought a new Citroen C3 Aircross Max from Stellantis in Leicester with which I am very pleased . Even more so I was delighted with the service I received from the staff - this with whom I came into contact were all friendly & polite helping to make the procedure smooth & efficient. The young man I would particularly wish to mention is Akeem Patel who was professionally friendly throughout the process & endeavouring to ensure that all my questions were answered & on the few occasions could not answer was quick to refer to his manager (whose name has slipped my mind & who, also, was friendly yet professional) so that I was given the correct information. This was by far the best experience of buying a car I have experienced & I wish to record my thanks to Akeem. If the occasion arises I will certainly recommend Stellantis of Leicester. Thank you all!
July 29, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Afternoon Tony,
Thank you for taking the time to leave us such a detailed and fantastic 5⭐ review.
We’re delighted to hear how pleased you are with your new Citroën C3 Aircross Max and, in particular, with the service you received from Akeem Patel and the wider team. It’s especially pleasing to hear that Akeem was friendly, professional and made sure you always received the correct information throughout the process.
Your comments that this was the best car-buying experience you have had mean a great deal to us, and I’ll be sure to share your kind words with Akeem and the team.
Thank you once again for your recommendation and for choosing Stellantis &You Leicester.
Kind regards,
David
General Manager
Stellantis &You Leicester
I was really disappointed with my visit…
I was really disappointed with my visit last saturday. I won’t mention any names, but the gentleman who assisted us came across as very uninterested at the leicester branch. His responses were flat, and it felt like getting any information out of him was like pulling teeth.
We had initially booked a test drive and were advised to bring both mine and my husband’s driving licences. The salesperson explained that because we had mentioned finding a better deal online, they couldn’t price match it, so there was no point in us taking a test drive. considering they own part of the brand, this left us feeling as though we had already been written off as customers before any real effort had been made to help us.
Yes, we mentioned that we had found a better deal online, but that didn’t mean we intended to buy online. We visited your dealership because we were open to purchasing there if the service had been good. Helpful advice, genuine interest, and a salesperson willing to show some initiative could easily have influenced our decision.
Unfortunately, that wasn’t the experience we received. I’m not sure whether assumptions were made about us, but I certainly didn’t feel valued as a potential customer. We came in prepared to buy if the overall experience was right, but instead we left feeling dismissed. I’d much rather spend my money with a business that genuinely values customer service and makes customers feel welcome.
August 1, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Evening Syeda,
Thank you for taking the time to share your feedback. I am very sorry to read about your experience and that your visit to our dealership did not meet the standards of customer service we aim to provide.
It is disappointing to hear that you were left feeling undervalued and that your appointment did not reflect the welcoming, helpful and professional experience we strive to deliver to every customer.
Please be assured that I will be discussing the points you have raised with our sales management team and carrying out an internal review so we can fully understand what happened and ensure any appropriate learning is taken forward.
Thank you again for bringing this to our attention.
Kind regards,
David Orriell
General Manager
Stellantis &You Peugeot Leicester
Avoid this place for test drive
I booked in a test drive for a leapmotor as I seen online deal from stellantis (different branch). When I went there I was waiting as the person I was booked with was busy. So a I was offer to see another sale advisor. This advisor from get go was disengaged. He asked me about what I seen online. I wanted to see difference in b10 v c10. I had to asked him to show vechile. He wasn't interested as he cant match online offers. He refused a test drive as he felt it was a waste of time waste. Here is what I feel. You wasted my time, you made me feel little. Disgusting customer service.
August 1, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Afternoon Olly,
Thank you for taking the time to share your feedback. I am genuinely sorry to read about your experience and that you were left feeling dismissed and undervalued during your visit.
You had taken the time to book a test drive to compare the B10 and C10, so I fully understand how frustrating and disappointing it must have been not to receive the helpful, welcoming and professional service you expected. Please accept my sincere apologies for the way your enquiry and test-drive request were handled.
We will carry out a full internal review of your visit and make any necessary improvements to help ensure this experience is not repeated.
Thank you for bringing this matter to our attention.
Kind regards,
David
General Manager
Stellantis &Your Leicester
PAUL'S REVIEW
PAUL WAS EXCELLENT IN EVERY ASPECT, MADE THE WHOLE EXPERIENCE A PLEASURE, NOTHING WAS TO MUCH TROUBLE.
July 31, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Afternoon Steve,
Thank you for taking the time to leave us such a fantastic 5⭐ review.
We’re delighted to hear that Paul was excellent in every aspect and made the whole experience such a pleasure. It’s especially rewarding to know that nothing was too much trouble and that you felt so well looked after throughout.
I’ll be sure to pass your kind comments on to Paul, who will be thrilled to receive your feedback.
Thank you for choosing Stellantis &You Leicester. We look forward to welcoming you back again in the future.
Kind regards,
David
General Manager
Stellantis &You Leicester
Paul and the team at Leicester made us…
Paul and the team at Leicester made us very welcome and were extremely knowledgeable and helpful
July 18, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Evening Lee,
Thank you for taking the time to leave us such a fantastic 5⭐ review.
We’re delighted to hear that Paul and the team made you feel so welcome and provided such knowledgeable and helpful service throughout your visit. Creating a friendly and enjoyable experience for our customers is exactly what we strive for.
I’ll be sure to pass your kind comments on to Paul and the rest of the team—they’ll be delighted to receive your feedback.
Thank you for choosing Stellantis &You Peugeot Leicester. We look forward to welcoming you again in the future.
Kind regards,
David
General Manager
Stellantis &You Peugeot Leicester
Communication is consistently poor
Communication is consistently poor, and when things go wrong, staff appear unwilling to take responsibility, instead deflecting blame onto the customer. It is an extremely frustrating experience from start to finish.
Unfortunately, it also gives the impression that staff receive minimal training and support, leaving them ill-equipped to deal with customers or resolve problems effectively.
Based on my experience, I would avoid this place at all costs.
July 21, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Evening Carla,
Thank you for taking the time to share your feedback. I am very sorry to read about your experience and the frustration caused by the communication and service you received.
Please accept my sincere apologies. I will be investigating the concerns you have raised to understand what has happened, and we will review our internal processes, communication, and training to ensure any necessary improvements are made to help prevent this happening again.
Thank you for bringing these matters to our attention.
Kind regards,
David
General Manager
Stellantis &You Peugeot Leicester
I just want to thank Paul Phillips for…
I just want to thank Paul Phillips for being so helpful, professional and entertaining whilst buying my VW T-roc. He explained everything thoroughly and i can't thank him enough.
July 21, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Victoria,
Thank you for taking the time to leave us such a fantastic 5⭐ review.
We’re delighted to hear that Paul Phillips made your car-buying experience so enjoyable. It’s wonderful to know he was helpful, professional, and took the time to explain everything thoroughly, ensuring you felt confident throughout the process.
I’ll be sure to pass your kind comments on to Paul, who will be absolutely delighted to receive your feedback. Thank you for choosing Stellantis &You Peugeot Leicester.
Kind regards,
David
General Manager
Stellantis &You Peugeot Leicester
Polite friendly service
Polite friendly service. Explained everything and if couldn’t answer our questions herself, found out the answers quickly.
July 9, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Mrs Rowley,
Thank you for taking the time to leave us a wonderful 5⭐ review.
I’m delighted to hear that you received such polite and friendly service during your visit. It’s great to know that everything was explained clearly and that, whenever an answer wasn’t immediately available, our team took the time to find the information quickly for you. That’s exactly the level of customer care we aim to provide.
Thank you once again for your kind feedback and for choosing Stellantis &You Peugeot Leicester. We really appreciate your support and look forward to welcoming you back in the future.
Kind regards,
David
General Manager
Stellantis &You Leicester
Although I went in to take my current…
Although I went in to take my current Peugeot 208 for a service and MOT and came out with an order for a brand new 208 hybrid at no time was I pressured
The sales person Spencer was very helpful giving me all the information I needed to make a decision on which model to order. All the staff were very friendly and professional and the whole experience went through without any problems
June 15, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Afternoon Eric,
Thank you for your fantastic 5⭐ review!
We’re delighted to hear that what started as a service and MOT visit ended with you ordering a brand new Peugeot 208 Hybrid! It’s especially pleasing to know that Spencer provided all the information you needed without any pressure, helping you choose the right model with confidence.
We’re also thrilled that you found the whole team to be friendly, professional and that your experience was smooth from start to finish.
I’ll be sure to pass your kind comments on to Spencer and the team, who will be delighted to know their efforts made such a positive impression.
Thank you for choosing Stellantis &You Peugeot Leicester. We appreciate your trust in us and look forward to handing over your new Peugeot 208 Hybrid soon.
Kind regards,
David
General Manager
Stellantis &You Leicester
The staff at the company are very professional
The staff at the company are very helpful and solved all our issues. Specially Amrin was like smiling and sorting out our car .
June 4, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Naushad,
Thank you for your wonderful 5⭐ review! We’re delighted to hear that you found our team to be professional and helpful, and that we were able to resolve all of your issues.
A special thank you for recognising Amrin. We’re pleased to know that her friendly attitude and dedication made such a positive difference to your experience and helped get everything sorted with your car.
We truly appreciate your 5⭐ support and thank you for choosing Stellantis &You Peugeot Leicester. We look forward to welcoming you back in the future.
Kind regards,
David
General Manager
Stellantis &You Leicester
Customer service
The service was on point with a young lady called Amreen im a very satisfied customer got great service she is a good young girl who deserves a medal from the company
June 16, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning
Thank you for your amazing 5⭐ review! We’re delighted to hear that you received such excellent service and that Amreen made such a positive impression.
Your kind words about her dedication and the care she showed will mean a great deal to her, and I’ll be sure to pass on your fantastic feedback. It’s wonderful to know that you left as a very satisfied customer.
Thank you for your 5⭐ support, and we look forward to welcoming you back to Stellantis &You Peugeot Leicester in the future.
Kind regards,
David
General Manager
Stellantis &You Leicester
Bought a peugeot 2008 GT from…
Bought a peugeot 2008 GT from stellantis it was delt with with Paul in Leicester Paul bent over backwards ,and was great made it all go very smoothly and my thanks go to him
June 12, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning John,
Thank you for your 5 ⭐ review! We’re delighted to hear that Paul made your Peugeot 2008 GT purchase such a smooth and enjoyable experience. It’s great to know he went above and beyond to help, and we’ll be sure to pass on your kind comments and thanks to him.
We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
David
General Manager
Stellantis &You Leicester
A tale of 2 opposite experiences
Booked an appointment for service using the online booking system. 7 days later received email advising that could not honour chosen date(which was from their list of available dates when making the booking) as it was now full. Have been given date 4 weeks away. Spoke to them and was told the online booking system had false diary which was out of date What is the point of an online system that does not have correct diary AND why take a week to send update saying date chosen was not available. Service? What service, feels like they just don’t care about customer!
UPDATE. Received a call from general manager who was very apologetic and managed to get the car booked in three weeks earlier for me so much better than the messed up alternative date. Now been in for the service and I can only say how different the experience has been, excellent customer service with car booked in and serviced all in the time promised. Just a shame that my initial dealing was not as good. But today’s service along with the call from the manager has rescued a bad experience. Thank you all at Leicester.
June 11, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Derrick,
Thank you for taking the time to share your feedback. We are very sorry to learn of your experience and the frustration caused by the issues with our online booking system and the subsequent delay in informing you that your chosen appointment could not be honoured.
We appreciate how disappointing it must have been to select an available date, only to be contacted a week later and offered an appointment several weeks further away. This is not the level of service or communication we aim to provide, and we sincerely apologise for the inconvenience caused.
Please be assured that we take your comments seriously and will be investigating the concerns you’ve raised regarding our booking process and customer communication. Should we require any further information as part of our review, a member of our team will contact you directly.
Thank you for bringing this to our attention.
Kind regards,
David
General Manager
Stellantis &You Leicester
terrible service
I am leaving this review following a deeply disappointing experience with Stellantis & You Leicester regarding recall work carried out on my Peugeot 3008 under Recall Code MXL in January 2026.
Our vehicle was brought in for mandatory recall work following a camshaft chain failure. The recall itself involved an extensive engine rebuild. Upon collection, the engine management light was already illuminated. Rather than investigate, we were kept without our vehicle for approximately three months with no courtesy car offered and no proactive communication — we had to chase repeatedly for updates.
When a diagnostic was eventually carried out, their own technician’s invoice confirmed the AdBlue wiring harness had been found physically unplugged with corrosion — consistent with it having been disturbed during the rebuild. We were charged £121.66 for a diagnostic that identified damage caused by their own work.
During a subsequent visit in May 2026, it was discovered that an incorrect oil filler cap had been fitted to our engine during the recall — going undetected for over four months whilst oil escaped under pressure.
No apology was offered.
Additionally, our vehicle key and service documentation were lost whilst in their care, a promised goodwill gesture was not honoured, and a key programming appointment resulted in an hour’s wait with no result.
When we raised these concerns, the branch manager’s (Megan Saunders)
conduct was wholly unprofessional — including terminating phone calls, becoming angry when we mentioned the Motor Ombudsman, and threatening to prevent us from using the dealership again.
A formal complaint has been submitted and will refer the matter to Motor Ombudsman and DVSA.
We would strongly advise other customers to document everything carefully when dealing with this dealership.
January 29, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Kauther,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and the concerns you have raised regarding the recall work carried out on your vehicle and the service you received from our team.
We appreciate the detail you have provided and understand the frustration and inconvenience this situation has caused. Please accept our sincere apologies for the disappointment you have experienced.
We take matters of this nature very seriously and can assure you that we will be carrying out a thorough investigation into the issues you have highlighted. Should we require any further information to assist with our enquiries, a member of our team will be in contact.
Thank you for bringing these matters to our attention.
Kind regards,
David
General Manager
Stellantis &You Leicester
Extremely helpful and informative
Extremely helpful and informative. Ensured we understood everything.
June 5, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Roger,
Thank you for taking the time to leave us a fantastic 5⭐ review.
We’re delighted to hear that you found your experience extremely helpful and informative, and that our team ensured you understood everything throughout the process. Providing clear, honest advice and making our customers feel confident in their decisions is something we pride ourselves on.
Your kind feedback is greatly appreciated and will be shared with the team.
Thank you again for choosing Stellantis &You Peugeot Leicester. We look forward to welcoming you back in the future.
Kind regards,
David
General Manager
I'm revising my previous 5-star review
I'm revising my previous 5-star review, which I submitted when I ordered my new car in March.
The car has been in their showroom since March.
I'm told there is a part recall for which they have been waiting for the tool to replace the part.
The Tool is coming from France, but still hasn't arrived for two months!!!
Perhaps they should order from China!
It would get here quicker.
Wish I'd gone with Volkswagen instead.
Had the same issue with my current car.
It took 14 months to arrive during the Semiconductor crisis. Then I suggested cancelling the order, and suddenly the car was available in a week.
June 2, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Afternoon
Thank you for taking the time to update your review. I am very sorry to hear about your experience and the frustration caused by the delay in receiving your new vehicle.
I completely understand how disappointing it must be to have ordered your car in March and still be waiting due to an outstanding recall issue. Whilst some factors relating to manufacturer recalls, tooling and parts availability are outside of our direct control, I appreciate that this does not lessen the inconvenience or uncertainty you have experienced.
Please accept my sincere apologies for the lack of progress and for the impact this delay has had on your confidence in both the brand and our dealership. Customer communication and expectation management are extremely important to us, and I am sorry that we have fallen short on this occasion.
I will personally investigate the circumstances surrounding your order and the delay. If I require any further information, I will contact you directly to discuss the matter further.
Thank you again for bringing this to my attention, and I hope we can provide you with a clearer update very soon.
Kind regards,
David
General Manager
Trading in my car handled very well by Paul
Paul Phillips @ Leicester delat with trading my old car in for a used car. He gave excellent service and answered all my questions.
The handover went smoothly with no issues. I've brought many cars over the years from many diferent car dealerships and the process has not always been as easy and seemless as this was.
June 1, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Nick,
Thank you for your fantastic 5⭐ review.
We’re delighted to hear that Paul provided excellent service throughout the process of trading in your vehicle and purchasing your used car. It’s great to know that he answered all your questions, made the experience straightforward, and ensured the handover went smoothly.
Your comments are particularly rewarding given your experience of buying vehicles from many different dealerships over the years. Knowing that this was one of the easiest and most seamless experiences you’ve had is exactly what we strive to achieve for every customer.
Thank you for taking the time to share your feedback. I will be sure to pass your kind words on to Paul, who will be thrilled to receive your recognition.
We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind Regards,
David
General Manager
New car trade in
Paul was a massive help with helping me with my new car after finding out a few things I needed to sort out with my old car for trade in
Been using Peugeot for a few years now never had any issues with them or helping with any queries i have
Thank you Paul 😊
May 29, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Evening Amanda,
Thank you for your wonderful 5⭐ review and for your continued loyalty to Peugeot over the years.
We’re delighted to hear that Paul was able to help you through the trade-in process and support you in finding your new car. It’s great to know that he took the time to guide you through the steps needed and made the experience as smooth and straightforward as possible.
Your comments about the support you’ve received over the years and the assistance with any queries you’ve had are greatly appreciated. I will be sure to share your kind words with Paul, who will be delighted to know he made such a positive difference to your experience.
Thank you again for taking the time to leave your review. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
David
General Manager
Purchasing my new van. From the start of looking for my new…
From the start of looking for my new vehicle to the collection of the vehicle
Paul Phillips @ Leicester who I dealt with me gave first class service finding the right vehicle for me at the right price sorting out the extras(mats wheels trims etc) and the vehicle was presented to showroom standard on delivery. Explaining the paperwork and making things easy to understand so the hand over went smoothly.
I would recommend him to anyone who wants a excellent sales service.
Thank you so much for sorting & helping me out.
May 28, 2026
Unprompted review
Reply from Stellantis &You UK - Peugeot Leicester
Good Morning Mrs Davies,
Thank you for your fantastic 5⭐ review.
We are delighted to hear that Paul provided first-class service throughout your journey, from helping you find the right vehicle at the right price to ensuring everything was ready and presented to the highest standard on collection.
It’s particularly pleasing to know that Paul made the paperwork clear and easy to understand, helping the handover process run smoothly. Your comments about his professionalism, attention to detail and commitment to finding the right solution for you are greatly appreciated.
Thank you for taking the time to share your experience. I will be sure to pass your kind feedback on to Paul, who will be thrilled to know how much you valued his support.
We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
David
General Manager
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