Stellantis &You UK - Peugeot Liverpool Reviews 

Just a few words to say what a pleasure it was to be helped by Tyler Pooley at Stellantis, Liverpool.

He was very informative, very patient and was very good at assisting us in our decisions. There is so much choice and options out there and Tyler was excellent in helping us focus on what we really needed in a very patient and understanding manner.
Highly recommend Tyler for his patient understanding and first rate advice.
You quickly realise that with Tyler you will be getting the best deal available.
Thanks
Joe and Linda

Stellantis customer service was great; they handled all my questions really well, and I never felt silly asking any type of questions as I'm not much of a car person. Josh was the rep I was speaking to, I believe. Parking was a bit of a pain though, I must add.

Samantha thank you very much for sorting out the part and getting it fitted today before i went on holiday. Now ive got peace of mind now it done. One again thank you. John

Took 3008 Hybrid in for service when I got it back the hybrid is locked in petrol mode. Back and forth for 6 weeks then I was told it was fixed, but I can’t use the AC or climate control for the hybrid won’t work , a load of rubbish, called the RAC they diagnosed it in 15 mins , problem with the climate control, it is now booked to go to a proper Peugeot diagnostic centre out of Liverpool to have the fault fixed,
Never using this place again so beware of false information from them

Stellantis Liverpool service department is not fit for purpose, I was pestered at the start of June 2026 to book my car in for a factory recall, as I was due for second service I also booked this at the same time , as I am a Mobility customer I requested a courtesy car, car was booked in for today 16/7/26 at 915, on the 15/7/26 I received a text for a link to complete my driving information for the courtesy car, at the end of the information request I was approved for courtesy car and to attend my appointment with my Driving License. Later that afternoon at 1748 hours I received a text stating there was no courtesy car available , this also happened on the morning of the first service and had to reschedule, although service department are open till 1800 after several attempts nobody answered the phone, spoke to national booking line who were completely hopeless so I replied to the text they sent me a closed text was received from text. Left a review on the website last night, this morning nobody replied to my text but a message was left on there website review to contact them, this I have tried several occasions on all occasions the number that was left to call them went through an AI bot , which went round in circles, so called the sales number and as I thought a human answered who was as helpful as he could be , tried to put me through for over 15 minutes but apologised when he could not put me through, but informed me there was nobody in the service managers office or at the service desk, he has took my details and I await a call back, sorry to say but the service team at Stellantis is not fit for purpose and the General Manger of the branch needs to completely overhaul this department as this has happened to me on several occasions.

I recently needed my car system replacing and the sales manager, Jayne Brown, went out of her way, collecting my car from my work and returning it when complete.

I cannot thank her enough for going above and beyond. Unbelievable service

Jack C was so helpful during the ordering of my new car. Didn’t push me for extra sales just got the job done 👍

Just bought a car from Sam. What a star!
Went the extra mile to make sure I was happy with what I was getting.
Would highly recommend her but don't let her near your chicken nuggets. You'll need to see her to get the answer😁
Thanks again Sam

Sam was great
Really helpful when purchasing our car

Jack Coldicutt was really helpful and explained everything well to us. He made us aware of all the terms and conditions and was really friendly. He went out of his way to show us our options and make a decision. Would highly recommend Jack.

Excellent support from Samantha through whole process

I purchased a 2021 Peugeot e-2008 and have had a deeply disappointing experience with both the vehicle and Peugeot/Stellantis after-sales support.

Driveshaft fault (unresolved since September 2025)

Within the first week or two of ownership, I noticed a clicking sound from the driveshaft. I booked an inspection in September 2025 where the fault was confirmed as a loose driveshaft, and I was told it would be covered under warranty. Nine months later, this remains unresolved. Despite repeated follow-ups, calls are never acknowledged in writing. I have requested email confirmation of every conversation on multiple occasions; they agree each time and never follow through. There is no paper trail for a confirmed warranty repair.

Undisclosed damage history

At the point of sale I was explicitly told the car had no damage history. Upon closer inspection I discovered accidental damage to the interior of the rear passenger-side door, not visible during a standard visual inspection. This was not disclosed at the time of purchase.

Missing service records

I was told at purchase that the car had been consistently and fully serviced, but the service book contains no records. I have contacted Peugeot multiple times; on each occasion they verbally confirmed the car was serviced at their showroom, yet they have repeatedly failed to update the service book or provide any written evidence. This directly affects the car's value and resale history.

My Peugeot app: multiple unresolved bugs

The app logs out every few hours. Rather than acknowledge this as a fault, Peugeot's response has been to call it a security feature. I have screenshots showing a UI bug where a pop-up presents an agree/disagree option, but the disagree button is visually obscured and not clickable, meaning users can only accept, not decline. This has been raised and dismissed without investigation. The app also auto-launches when connected via Bluetooth or CarPlay, taking over the screen while driving, which is a potential safety concern.

Summary

The core issues, a confirmed warranty repair, undisclosed damage and missing service records, have been outstanding for the better part of a year despite repeated contact by phone and email. Stellantis UK has shown no willingness to put anything in writing, resolve the warranty work or correct the vehicle's documentation. I would strongly caution anyone considering a Peugeot purchase to verify all claims about vehicle history and obtain every assurance in writing before signing.

Great support from Danielle in sales, hassle free purchase and we love the car!

Please, please avoid this dealership. The whole process has been terrible and now they have had my faulty e3008 for over 4 months with no end in sight. They don't provide courtesty cars and have lied about the status constantly (if not completley ignoring me)

I'm told the part is not available, then they have the part and it will be fixed and then no we don't actually and we don't know when we can fix it. Yet I often drive past the dealership with a transporter outside with a load full of new 3008's being delivered, and a storage yard full of them. Everytime I go in to the place there's a pack of angry customers getting fobbed off by young staff, whilst the manager watches on from his glass office above. He should be ashamed of his dealership.

I've exhausted their complaints procedure (and Peugeots).

I'm now contacting the Motoring Ombudsman and Financial Ombudsman. I've wasted so much of my time on these melts I might as well go the whole hog now and give them some grief.

Collected my Peugeot 5008 from representative Callum Griffiths today. Really happy with purchase thoroughly explained everything smooth and easy transaction thank you A*

I cant even get a call back. They have had my vehicle for a number of weeks. I have a query with a quote. I have called 4 or 5 times to discuss, AI answer the calls and nobody ever calls me back. I have requested via email for a call back and nothing?

I am very disappointed with the service. The Stellantis manager contacted me 3 months ago and assured me that someone would come to repair the scratches on my car as it was supposed to be fixed by stellantis while i purchase, but since then I have not received any update and no one has come to fix it.

Ordered our car with Jack G and he was really helpful and knowledgeable.

Sam from the Liverpool branch was very efficient , friendly and knowledgeable about the new car we wanted to buy. She made us feel relaxed and helped us through the paperwork.
Thank you so much .