Stellantis &You UK - Peugeot Manchester Reviews 

Avoid the Manchester branch, I needed help after purchasing a car and I was being ignored,and I find this rude. Phone calls not returned, phone never answered, whatsapp messaged ignored too, Just avoid them, once they have your money the aftercare doesn't exist.

Excellent customer service, understanding exactly what I wanted and making the whole process stress-free

Paul Eastwood has been absolutely amazing throughout the whole process of buying my car. He’s been incredibly helpful, knowledgeable and informative from start to finish, and I really appreciated how contactable and supportive he was, even outside of office hours.
Nothing was ever too much trouble, and he made the whole experience feel easy and stress-free. I couldn’t have asked for better service and would highly recommend Paul to anyone looking to buy a car. Thank you, Paul!

I collected my new car today and I am so pleased with it. The entire process from enquiry to pick up went so smoothly. Special mention to Tom who was nothing but helpful and informative throughout the whole process and sorted me the car I wanted while meeting all of my price requirements . Thank you for everything!!

This has to be the worst dealership I've ever dealt with, the sales team seem very helpful but the service dept are shocking. They will try to avoid a warranty repair at any cost. I had the misfortune of dealing with Joshua who appears to be an agent that books the vehicle's in not a mechanic but tried to diagnose a mechanical issue with his eyes instead of a diagnostic's machine. They make sweeping statements to try to invalidate your warranty. At one point I was asked to pay over £600 for a spare key for a non key related issue. They have did a repair, said its not under warranty now won't release the vehicle unless I pay and now they are threatening to charge storage costs. Especially if you use the vehicle for work, don't buy from this dealership because it will cost you in time and money dealing with them!

Salford branch. Very professional. Friendly service. Tom Davis was excellent keeping me informed every step of the way. He went above and beyond...nothing was too much trouble. Excellent! Highly recommend!

I had a great experience with Paul Eastwood. He provided excellent customer service from start to finish, dealt with all my queries professionally, and kept me informed throughout the process. He made ordering my car straightforward and ensured it was delivered smoothly and on time. I really appreciated his helpful attitude and attention to detail. I would highly recommend Paul to anyone looking for a professional and reliable service. Thank you!

Company keeps hounding and calling me leaving voicemails every single week for an MOT on a car I don't even own anymore. Pathetic

Great customer service from Declan, and Callum very welcoming and made purchasing our new car easy and stress free

Went above and beyond to accommodate us all the way through the process thank you Mr Paul Eastwood

Called the servicing department to ask for a quote. Ended up answering questions via some awful AI bot then got through to a contact centre in Birmingham. He couldn't help because he doesn't have prices - so why can't I just call Salford?
Puts me through, I click a few more numbers, wait 2 minutes then I'm cut off. Sort it out, let us call individual showrooms like we used to!

This matter has now been ongoing since December. During that time, we have repeatedly attempted to have the issues with the vehicle resolved and have experienced significant delays, poor communication and a lack of customer support throughout the process. We have also been left with a vehicle that we do not consider to be in a satisfactory, safe or roadworthy condition for a substantial period.
On numerous occasions we have felt forced into driving a vehicle that we do not believe is safe, due to the lack of visibility on the left-hand side caused by the unresolved wing mirror issue which is also not compliant to use on the roads. This has left us in the unacceptable position of having to choose between cancelling essential journeys or putting ourselves at risk by driving a vehicle with known defects.

As a result of the ongoing issues, we have already sought advice regarding potential legal action and have raised concerns with the relevant industry bodies, including The Motor Ombudsman. We have also informed Stellantis we wish to exercise m our rights under the Consumer Rights Act 2015 and reject the vehicle given the length of time these issues have remained unresolved. They haven’t assisted us with this at all and continue to ignore our correspondence.

The standard of customer service received during the sales process was equally disappointing. When we raised concerns regarding the condition of the vehicle and the level of service we were receiving, the sales representative’s response was, “If you don’t like it, don’t buy it.” When we explained that we had never experienced this level of poor customer service when purchasing vehicles from other dealerships, including BMW and Mercedes-Benz, we were told, “Well, we’re not BMW or Mercedes.”

Since purchase, we have experienced considerable difficulty obtaining responses, arranging repairs and booking servicing. Many emails and requests have gone unanswered, and when attempting to contact the dealership by telephone we are frequently directed to a central call centre or automated systems, making it extremely difficult to speak with someone who can actually assist.

We have also incurred additional costs as a direct result of this situation, including obtaining a full service through another dealership and taking out a service plan elsewhere. Had we been made aware of any service plan options available through them at the point of sale, we would have considered those. Instead, due to the ongoing lack of confidence in the aftersales support provided, we felt we had little choice but to take our business elsewhere.

Offered to get the car booked in for all the repairs after explaining our legal position. Conveniently cancelled hours before the appointment and told they’d hope to be able to sort it Monday and return the car the same day. Not addressing how they agreed to provide a courtesy car as it was meant to be in for a few days for paint work repair caused by the dealership as well as the wing mirror repair. Had to involve solicitors and lay out further costs. Letter before action has been sent and no assistance just constant empty promises.

PLEASE PLEASE STAY AWAY!!

UPDATE;

They said they’d like to investigate it here on trust pilot but I’ve been told on email that no one can deal with my letter which was sent over a month ago due to annual leave… it’s crazy.. surely there is not one person can deal with this… Ombudsman are now assisting us with this and their application of the Consumers Rights Act 2015 is being investigated due to the constant breaches. Stay clear from this company and purchase elsewhere

My car was in for a recall and a diagnostic check. I had to drive from Morecambe and at first was told id have to wait several hours but the young man who dealt with me was really helpful and managed to get it done sooner. My car was sorted and came back to me washest and hoovered, I was very happy with the result. All staff were really nice and was able to help myself to hot and cold drinks.

Took my peugeot 208 gt hybrid for an service ,recall and brakes flushing today amazing customer service nice fella who kept us up to date with everything what was happing with the car great service in
Stellantis &You Peugeot Manchester M54dg

I am extremely disappointed with the service I received from Stellantis & You Manchester, and I feel it is important to share my experience so others are aware.
I took my vehicle in for investigation, and not only were my concerns mishandled, but the car was returned to me with a new mechanical fault — a loud noise from the front offside that was not present when the vehicle went in. The driver had to take the car away again immediately, leaving me without a vehicle for the entire weekend.
Communication has been extremely poor throughout. Despite clearly explaining my disabilities and requesting written communication as a reasonable adjustment, I was repeatedly phoned and spoken to in a way that caused distress. My emails were rejected, escalation was refused, and at one point I was even told to “use another dealership”.
When the General Manager finally called me, he opened the conversation by accusing me of swearing at staff, before asking for my side of the story. This was incorrect, confrontational, and showed clear prejudgement. It completely destroyed any confidence I had in the fairness of the process.
To make matters worse, I was not even told what time my car would be delivered back. The driver arrived without notice — I was only home by luck.
The overall experience has been:
• stressful
• poorly handled
• dismissive of my disabilities
• inconsistent
• and now has resulted in additional damage to my vehicle
I have now opened a case with the Motor Ombudsman and requested that my complaint be handled by someone outside the Manchester branch, as I no longer have trust in their ability to deal with this fairly or professionally.
I would strongly advise anyone considering using this dealership to proceed with caution.

George Baxter was excellent throughout the process of the purchase. Fast responses and to the point

Communication is terrible, constantly chasing for updates on a vehicle that should have arrived end of March.
Only receive brush off emails saying they’ve requested the information.
Car has apparently been damaged in transit, no update for two weeks on a small chip that can be fixed in a matter of hours.
Last two emails have been ignored.
Really disappointed

Ryan handled my complaint about the alloy wheels being scratched professionally and very fast. Thank you again Ryan

Naresh was very helpful and helped me choose the right car and options. Smooth process

Donna was amazing from start to finish. She was extremely patient, very knowledgeable and nothing was too much trouble. Thank you for everything Donna, we will be back xx