Stellantis &You UK - Peugeot West London Reviews 

!!!AVOID LIKE YOU LIFE DEPENDS ON IT.!!!

Probably the worst dealership and service I have ever had the misfortune of trying to deal with.
They serviced my brother in laws car effectively 4 months ago and and checked the timing belt as part of a warranty recall. Assured him that all was fine.

6 weeks later the belt snapped and the vehicle was recovered to them. Where it has remained ever since.

Initially they said it would be covered under warranty and the promise was that parts had been ordered and will be returned within weeks. Since then they have almost completely blocked and ignored my brother in law, any communication has been unkept promises of a call back, they have a stupid AI Assistant blocking any direct calls and do not respond to emails. No loan vehicles either.
I would STRONGLY reccomend you read all reviews of this place before you consider either buying from them or getting a vehicle serviced from them. I truly believe any positive review must be falsified as this place really is the worst.

Very frustrating experience trying to speak to someone

I have been trying to contact Stellantis &You in Chiswick regarding an issue, but getting through to an actual person has been extremely difficult.

The advertised telephone number directs you to an AI/automated system, and there doesn’t seem to be a straightforward option to speak to a member of staff. I have tried the alternative number listed for the dealership as well, but the process is still frustrating and time-consuming.

Customers should not have to repeatedly navigate an automated system just to speak to a real person, particularly when they have an important issue that needs to be dealt with directly.

I understand that automated systems can be useful for basic enquiries, but there needs to be a clear and accessible way for customers to reach a human being when required.

Very disappointed with the level of accessibility and customer service so far. I hope Stellantis &You Chiswick will review this system and provide customers with a reliable way to speak directly to staff.

Outstanding service; Andre was thorough, patient, knowledgeable, friendly and helpful, and made every conceivable effort to get us as good a deal as possible. His manager Greg similarly seemed to take genuine pleasure in helping us, rather than simply trying to sell us a car. Very positive experience; very happy customer.

Very Disappointing Service

After Stellantis having my van for over two months for a service, I have found the customer service to be extremely disappointing. Throughout this period, I received very few updates and no proactive communication regarding the progress of the work.

Despite making several attempts to contact the service department, I was only able to reach an automated phone system, which was unhelpful and did not provide any useful information about my vehicle.

I would advise anyone considering using this company to be aware that support and communication appear to be very limited, with little more than occasional text message updates.

Customer service is a key part of any aftersales experience, and unfortunately, this experience fell well below expectations. I hope Stellantis takes steps to improve its communication and customer support processes in the future.

I am extremely disappointed with the service I have received from Peugeot Chiswick.

The issues with my vehicle began around October/November 2025, initially relating to ongoing oil problems, which I have consistently raised and have always believed indicated an underlying issue. Despite reporting this early, the problem was not properly addressed. In December 2025, the timing belt failed and had to be replaced, further raising concerns about the reliability and condition of the vehicle.

Following a recent service, I was informed that there is an oil leak—something I had already suspected and previously reported. I was assured by the service department that this would be rectified under warranty. As all calls are recorded and monitored, I am able to provide the exact date and time of the conversation in which this was confirmed.

However, the most concerning aspect of this experience has been the lack of effective communication and failure to acknowledge my complaint. I have sent multiple emails and made several phone calls, leaving messages that were not returned. I even had to chase simply to confirm that my email had been received after being asked to send it following a phone call on 16 June.

When I formally requested to return the vehicle and receive a full refund, communication from the dealership completely stopped, which is both unprofessional and unacceptable.

As a customer, I expect my concerns to be handled in line with the Consumer Rights Act 2015, which requires that vehicles be of satisfactory quality, fit for purpose, and durable. Given the persistent oil issues, confirmed oil leak, and timing belt failure within a short period, I do not believe these standards have been met.

Additionally, Peugeot’s own customer service and warranty policies should ensure:

• Proper investigation of reported faults

• Clear and timely communication

• Resolution of issues covered under warranty without unnecessary delay

Unfortunately, my experience has fallen well below these expectations.

Overall, the combination of ongoing mechanical issues, lack of accountability, and poor complaint handling has been extremely disappointing. I would strongly urge Peugeot Chiswick to improve both their aftercare and their approach to customer concerns. Date the experience begun in October/November 2025 and is still currently ongoing.

Purchased parts great service

Akeel was very helpful i have been buying cars from him for the last 20 years and always very professional and knowledgeable about the product great service.

Akeel Osman was fantastic and super helpful. Great experience - thank you. Would recommend Akeel 10 out of 10!

I left my car for a service which was already expensive for the DS7 that I have. I pointed out that the the rear right brake light was taking on water which was a clear manufacturing fault. When I pointed this out I was told that I would need to pay 40% of the cost. I challenged them but they insisted as this was not a recall the cost would have to be shared. Do not buy your car from Stellantis & You West London. It is the worst customer experience I think I have ever experienced in the last 53 years of existence on the planet. Terrible experience. Never again.
If anyone has had a similar issue please check your DS7 and report it immediately as accidents can happen and DS should be accountable.

1. Having never visited the Stellantis West London premises before I was full of trepidation knowing its location on the Chiswick Roundabout. However there was no problem parking in the excellent customer parking facility, which was also well-lit and welcoming.
2. Staff were immediately friendly and welcoming and made sure I had a coffee as my appointed Sales Executive was completing his previous meeting. It was not long before he became available and my wife and I were instantly warmed to him by his friendly and no nonsense attitude. His name is André Pariera Carneiro and from the get-go he was in friendly control of the complete sales negotiation. He explained each detail of the sequence in a clear and understandable manner while maintaining a professional but amicable distance. We were both very impressed by this young man and considered him to be an absolute credit to Stellantis and You. At no time were we under any pressure to complete the sale and this made it a very easy decision for us. Any queries we had were dealt with professionally and with knowledge of his product which is the very best that can be attained by a Sales Person. My sincere thanks and congratulations to André
3. The ambience of the whole Sales department area was of comfort and welcome. If I had still been working I would have felt it to be a wonderful environment to work in and we instantly felt relaxed.
4. After completion of business, exit from the building and car park were very easy considering the location.
5. In conclusion, a meeting that I'd not really been looking forward to, transpired to be a very pleasant experience in all aspects. I hope to continue to have a happy and satisfying relationship with the company.

These guys have essentially reinstalled my faith in the automative industry.

I just bought my first car from a dodgy used car dealership (not Stellantis) and got engine fault lights very soon after purchase. Didn’t know what to do as an inexperienced driver, the other company are awful and the clock was running on my 30 day rejection period.

The guys (and girls) at Stellantis have gone out of their way to be helpful - I turned up almost crying and Syd on their service desk squeezed me into a cancellation appointment when they were fully booked for months.

They did a thorough diagnostic on the car (with photos, video and report) and even took it home with them overnight for a prolonged test drive as I hadn’t been driving the car since the fault came up.

Rajan (service rep) kept me fully updated throughout and explained it the issues and next steps to me like I was a six year old (which is what I really needed after having a prolonged fight with this other car dealership).

Only negative feedback is that their AI answering system is very annoying. Don’t let that put you off using them though as they switch to (very kind) updates from humans once you are in the system.

Will only be buying from main dealer in future - lesson very much learnt.

UPDATE - I actually went on to buy a lovely replacement car from Stellantis Wimbledon as I was so impressed with the service I had at Stellantis Chiswick. Very happy customer all round.

Always great service. Car came back from MOT cleaned inside by NANA. Thank you nana you did a great job.
Helpful advice given after car had a health check. No work needed doing just a couple of things to keep an eye on.
Highly recommend Stellantis to look after your car

Friendly and accommodating when you want to buy a car, the after sales is miserable. Service centre is completely understaffed, phone lines just go round in circles and hang up, staff all seem to be unhappy, unfriendly and unhelpful - presumably because they're stretched so thin.
Meanwhile, I entered my data for a valuation of my car for interest, and got bombarded with half a dozen calls in 48 hours from the sales team. But no one has responded to my request for service information. Tells you all you need to know. I wouldn't buy a car via Stellantis again.

Helpful and informative staff. Had the answers to all my questions.

Andrew was super helpful on the service desk for my Fiat 500. Really great customer service.

The absolute efficiency of the service combined with a hugely exceptional level of customer service, particularly from Andrew and Muklesh,makes me extremely happy to recommend this branch for vehicle servicing etc. They really do strive for customer satisfaction, it's not just words,they put it very much into action. Can't say enough good about them, and will hopefully continue to deal with them ongoing, for any future vehicle servicing and purchases.

From the moment we met him, he was incredibly patient and genuinely willing to help. He took the time to walk us through all the financing options, breaking everything down clearly and making sure we fully understood each part. At no point did we feel rushed or pressured — he made sure we were comfortable and confident in our decisions.

Daniel’s professionalism, calm approach, and thorough explanations made what can often feel like a stressful process feel smooth and straightforward. I would highly recommend his services to anyone looking to purchase a car.

Professional efficient service with a personal touch

78 days, 2 wrong parts and now the third part, supposedly next to my car, waiting to be fitted but it will not because of a dispute between STELLANTIS Peugeot and their supplier to decide who will pay for the labour. This is my situation with no update or contact. They only call me to ask to remove the reviews because they don’t like it but nothing happens, no progress. This is the cold shoulder situation I am in for more than 2 months. Being a long Peugeot customer I never believed that would happen but once they sell you the car it is different, they don’t care about you anymore.