Stellantis &You UK - Peugeot Wimbledon Reviews 

I am extremely disappointed with my experience at Stellantis &You Peugeot Wimbledon.

I booked my Peugeot E-Rifter in July for a service which included a High Voltage Battery Health Check. When I attended the appointment, I was told that the battery health check had not been carried out and I was asked to return at a later date. I agreed and booked another appointment.

I returned to the dealership for the second appointment and left my vehicle with them for several hours. I was later told that the vehicle was ready and that the requested work had been completed.

When I collected the vehicle, I was told that the battery health check report had been sent to my email. I never received it, including after checking my junk/spam folder.

I repeatedly asked the dealership to provide me with the report and confirmation of the work carried out. Eventually, I was told that I might need to bring the vehicle back again for another battery health check, which made me question whether the original check had actually been completed.

There was also an issue with the tyre-pressure warning light. I repeatedly asked the dealership to provide a record of what checks and work had actually been carried out regarding the warning light. I was not asking them to road-test the vehicle at 60 mph; I simply wanted confirmation of the work performed. Unfortunately, I did not receive a clear answer.

The Aftersales Manager, David Fayenuwo, eventually offered to collect my vehicle and have the battery and tyre-pressure issues checked again. I appreciate that offer, but by that stage I had already spent considerable time travelling to the dealership and dealing with an issue that should have been properly completed during the booked service.

Because I needed certainty about the condition of my vehicle, I eventually had the battery health and tyre-pressure checks carried out independently outside the Peugeot dealership.

I subsequently raised my concerns with the dealership and asked for reasonable compensation/goodwill for the time and inconvenience caused by the incomplete service and the additional journeys. Unfortunately, this was refused.

I am particularly disappointed because I gave the dealership several opportunities to resolve the matter and I was not looking for an argument. I simply wanted the work I had booked to be completed, the relevant reports to be provided, and reasonable recognition of the time and inconvenience caused.

My experience has unfortunately left me with a lack of confidence in the service department, and I would be reluctant to use this dealership for future servicing.

I hope management takes this feedback seriously and improves the communication, documentation and handling of customer vehicles.

Update:
Stellantis &You UK contacted me after my review and asked for my vehicle details so they can investigate what happened.

I have provided the information requested and am now waiting for their response. I hope they will look into the matter properly and provide a fair resolution.

I will update my review when I receive their response.

Absolutely appalling customer service and complete lack of care.

We bought a car from this dealership in 2025, and it has had air conditioning issues from day one. Despite multiple visits, we were repeatedly told there was nothing wrong with it. It was only when my husband took a technician out for a drive that, within the first five minutes, the technician admitted the air conditioning was not working correctly. They still couldn’t identify the fault, never raised an escalation case with Peugeot, and instead continued to tell us this was “normal” behaviour because the car is a hybrid.

As if that wasn’t enough, the car has now developed an engine fault and is completely undriveable. When the RAC recovered the vehicle last Friday, the dealership refused to accept it, even though we had called ahead to let them know it was being brought in.

We have been left without a car yet again, during a heatwave, with a small baby, and have received virtually no communication or support throughout this ordeal.

There has been no ownership of the problem, no urgency, and no concern for the impact this has had on our day to day. You would expect buying a brand new car would give you peace of mind. Totally the opposite, it has been the most stressful experience with a car we have ever had.

I have tried to contact multiple people and departments but seems no one cares once they sell you the car.

Anthony was amazing thank you for all your help.

Stellantis have been really helpful and patient with me whilst I organised to have some work done. All of the staff were approachable. Nathan N-O sorted out my issue really quickly. Thanks.

The worst experience ever no one knows what they are doing the staff are rude and unsure of their jobs no communication between the staff I was meant to have my breaks changed today and have a courtesy car in place for one they gave me a manual when I requested a automatic them was asked to wait an hour while they charged it then after that hour I ask the staff member if they charge on the car was done they told me it wasn’t charging and they will need another hour I couldn’t wait so they got me an uber back now it’s 15:30 and my car still hasn’t been allocated and me asking to come take the courtesy car I was meant to this morning they have come with so many excuses so unprofessional and I would never be going there again and I’m not the only one with these issue there was atleast another two people this morning complaining about their services

Robbie’s customer service skills are incredible. Really patient with all my questions and took care of an overcharge on work that couldn’t get done. He was the only one out of all the staff that ensured I was seen when others were being called ahead of me. Really appreciate him. Give this man a promotion to teach the others. Thank you

Wimbledon Service reception mixed reviews - it would be good to be given tickets at entrance to organise the queue; you can only deal with the same advisor, even if others are free and yours is busy- free coffee is a nice touch and the advisor was polite and apologised for a job that could not be done on the Saturday as garage closes at 1 pm, and if I’d brought it in earlier!!! I dropped car off at 8:30 when they opened. MOT and Service to the car is fine, which is main thing, so 3/5.

Richard Hasler is a credit to your company. Professional and very friendly throughout. Thank you 😊

It was very good experience especially with the kind man he’s name Nathan Osbourne he’s the best very knowledgeable and respectful person.

An excellent overall experience! Ashley kept me fully updated through the process and found me an amazing deal on a new electric Frontera. Would thoroughly recommend this dealership.

I was Kept up today by Robbie Andrews and Nathan. There was more work required on my van than expected but it was explained to me clearly and I didn’t feel rushed or pressured. Robbie was particularly pleasant to deal with keeping the whole process funny and personal. Awesome gent!

Friendly customer service by Chi. Listening the customer's need. Great attention to detailed when we collected the car.

I have just picked up my brand new car 3008 I'm really pleased with the customer service that I received from Anthony. He was gr8 👍🏾

Anthony was very helpful and knowledgeable and made the process very smooth. Could not have asked for better service

Anthony and David at Peugeot Wimbledon looked after me and they gave me a good deal thanks.

Anthony was superb only issue was the delay in manufacturing the car.would recommend.

Went into today saw Anthony very lovely guy and very helpful I would recommend him to help you with your new car purchase x

The staff are very good, friendly and very approachable and it easy to ask most especially Anthony. He is very good.

Anthony was very helpful and polite, very knowledgeable regarding our New order. Making it a very easy transaction.
It was a pleasure

Great service, fantastic advisor Anthony was really helpful and great communication✨