Stellantis &You UK - Vauxhall Birmingham South Reviews 

Wonderful service have used them for a few years and very happy with Ryan great customer service

PLEASE STAY AWAY FROM THIS BRANCH! This branch of Stellantis, the manager and the staff are liars and corrupt. I’m currently receiving legal advice on how to proceed with actions against this branch relating to the disrepair of my car air conditioning system. This situation has gone on for over 3 months. I’ve been repeatedly lied to by the staff in particular Jon Machin and the manager Sarjit Rana. PLEASE IF YOU READ THIS REVIEW, DO NOT PURCHASE/HIRE ANY VEHICLES FROM THIS BRANCH OR USE ANY OF THEIR SERVICES! They are dishonest, disrespectful and will cause you a lot of problems and inconvenience! And Stellantis Birmingham South - if you read this review… I would make things right with me as soon as possible if I were you!!!

This company are a complete waste of time, they sell you vehicles and then mess you around 3 times for the delivery and then when they turn up damaged without the second key, punchers with a flat tyre, no jack or wheel brace and then they register the vehicle in the wrong name and expect you to ring and sort it out with DVLA instead of them as after all it was there mistake which you also have to pay DVLA £25 for sorting it out to then stellantis don’t want to know about sorting the issues out, Colin Gleadall the manager on site asks you to get the issues fixed and then says they will reimburse you straight away and then you get completely ignored and they don’t answer, really really bad service and I would highly recommend keeping your distance from them as they will rip you off, I’m around £400 down and I’ve been promised the money for the last 3 months now.

We met a lovely salesman Raj who wasn't pushy with trying to sell a Citroen C5. We took a test drive and decided to buy the vehicle. We also dealt with a manager Ryan who took us through all the added extras we could purchase. Overall a great service from both Ryan and Raj. I would happily buy from this business again.

I would like to thank Sarj and the team in servicing for the outstanding support and customer service over the last couple of days. As a vauxhall customer for 20 years plus it is great that they take time to listen to your issue, keep you informed of progress and make sure you are satisfied with all works carried out. After some questionable service (not from stellantis) i was starting to lose the faith with Vauxhall moving forward. Not anymore! Stellantis at Selly Oak will now be where my wife and I take our vauxhalls for all service and maintenance needs. In a World where AI seems to be favoured to reduce cost, its nice to know that Stellantis value good old customer service values and employ staff who care about helping their customers. A massive well done 👏🏻

Excellent service and Joshua was fantastic. Will definitely recommend friends.

Absolutely brilliant experience from start to finish! I brought my car today and couldn’t be happier with the whole process. A special mention to Finley, who was fantastic throughout — friendly, professional, knowledgeable, and genuinely helpful without ever being pushy.

He made everything feel straightforward and stress-free, took the time to answer all my questions, and made sure I was happy with everything before I left. It’s clear that customer service is important to him, and it really made a difference.

I would happily recommend the dealership to anyone looking for a great car-buying experience, and especially recommend asking for Finley. Top-class service — thank you! 🚗⭐

Staff are great. Met Sas, who offered me water - well needed in the heat.

Julie was very personal and interested, took mote of my needs for a new car and provided advice and support to choose a car that suits these.

I purchased a used car (Audi A1) from this branch and I was very pleased with the customer journey. Milan was very helpful especially when it came to being flexible about when I collected the vehicle as I was returning my existing leased vehicle to the finance company. He didn’t pressure me to buy the vehicle either which is quite refreshing bearing in mind sales = targets.

Thank you so much David for cleaning my vehicle! Very pleasant communicative individual and very polite! However the service team at this place are abysmal. The lady whose name begins with p doesn’t communicate properly and lies to customers and staff. I had a situation with my vehicle that didn’t get fixed properly and instead of the staff trying to rectify anything they wanted to shift the blame onto their customer. Just shocking!

The initial purchase was seamless, and the sales assistants were great. However, after the car developed a recurring issue under six months, the experience turned into a nightmare. Management communication was awful—emails were ignored, phone calls went unreturned, and promises were repeatedly broken. I even had to quote consumer rights laws just to get a response. In total, it took 34 days of constant chasing from my end to finally reject the vehicle, have it collected, and receive my money back. While the initial sales team is good, the aftersales and management customer service is absolutely terrible

Had a great experience with fin and Ryan. They both worked together to handle my new vehicle and handled everything with due care and attention. Really happy with the guys :)

Milan made the process very easy from start to finish. Answered all questions promptly and was always there to help. Thank you for helping us with our new car.

Ryan is an excellent sales person. In touch with the market and personable.
Showroom was difficult for staff and ourselves in the current environment. No need in this day and age that air conditioning isn’t available. We nearly walked out during the sale due to the heat.

Finley has been great from start to finish and I look forward to dealing with him in the future.

Excellent service, no hassle, easy to complete purchase of my new vehicle. Sales rep Fin was excellent

Got a brand new 26 plate Frontera electric and it broke down 8 days later. RAC got it working again and said it had to be seen by a Vauxhall dealership but this place could not book it in for 6 weeks! Sent them a letter rejecting the car within the first 30 days and they are ignoring me. Avoid !

Absolutely shocking customer service from this branch.
I took my car in for a service and MOT and was left completely in the dark all day. Not once did anyone contact me with an update—I had to chase them myself. When I called, I was told my car should be ready within an hour, so I made my way to the branch.
When I arrived, I gave my name and explained that I was there following a phone call and was waiting to collect my car. I then sat in the waiting area for three hours. During that time, not a single member of staff came over to check on me, ask if I needed help, or provide any update on my vehicle. After waiting all that time, I was eventually told the work hadn't even been completed.
I understand that delays happen, but there is no excuse for such poor communication and lack of basic customer service. Leaving a customer waiting for hours without any information and completely ignoring them is unacceptable.
This was a frustrating and disappointing experience from start to finish. I will not be using this branch again and would not recommend it to others based on the level of service I received.

Josh made my expirence great, definatly would reccomend. Drove away happy and had a great expirence