Stellantis &You UK - Vauxhall Edgware Reviews 

Had a problem with my vehicle requiring breakdown assistance to get it to Stellantis in Edgware. A routine service was booked for a month later & although I had arrived unannounced a month sooner, Roza in Service Reception quickly made arrangements to accept the car immediately. This, even though they had a full workload that day. She also arranged to bring forward the service.
The breakdown required warranty work to be undertaken & necessary parts were quickly ordered with the relevant work done shortly after. Throughout the whole process Roza oversaw things to ensure progress was as quick as possible, keeping me updated. My thanks to the whole Edgware team but Roza in particular, who demonstrated excellent customer service, something that many businesses claim these days but often fail to achieve. Once again, my thanks

Sina was great throughout the purchase many thanks

I recently brought my car in for a service at Stellantis &You Edgware Branch and I was thoroughly impressed with the customer service from start to finish. The staff were welcoming professional, and efficient. In particular Vivek Who took the time to explain everything clearly and made sure I was kept informed throughout the process.

The service itself was completed promptly, and my car was returned to me clean and in great condition. I really appreciated the attention to detail and the friendly atmosphere.
Overall, it was a smooth and hassle-free experience. I highly recommend to anyone looking for reliable service and outstanding customer care.

Friendly and helpful. Kept me updated

Helpful and professional and friendly!
A quick and easy visit for my car service.

I was kept informed all the way until I took delivery of my car.

Was so stressed out when my car broke down and called up the dealership. I was greeted by a fantastic lady called Sagal who helped me sort out recovery and even got my car booked in the same week. She made my experience smooth and amazing

Wow the lady Sagal from Vauxhall in Edgware 10/10 service. An absolute super star she needs a raise, fantastic customer service. 🔥

Needed a rear wiper blade replaced following a service and MOT last week. Date and time agreed on the phone, always nice folk to talk with. Welcomed as usual by very friendly staff, and the wiper fitted.

Great sales experience with Raj, couldn't rate them highly enough thankyou Raj

Bought a car Grandland X 2020 in August, when i purchased advised me that i have extended warrenty for 1 year. Had an engine issue came within 2 weeks of purchased
. After several inspection advise the engine need to be replaced.
Waited for 6 months and advised later that its not covered under warrenty and i asked for full refund as this was the issued raised within a month.

Still waiiting for the refund for a month now. The sales person who sold the car Mo and the used car sales manager james at the time was ver bad customer service i had to chase everytime for an update

The sales agent who sold the car never contacted me to ask about this, he just ask people to put good reviews for him and after that he wash his hand

Finaly The General Manger doug who help me with a same courtesy car.

But still i would rate this as 0 stars as even though they give me full refund my finace company is charging an amount and i was never been compensated for the time and money loose because of this unprofessional approach by the delership.

Not recomended at all!!!!!

I hope atleast i get refund this week

Great service
I phone komal and she say just come and my van was serviced the same day . Sagal Help me And she make life easy and explain all what have to be done very clear Good service Recommended

Mo Zarrin took good care of me. Great customer service. The manager Florentina was very professional and helpful. They managed to find and import brand new vehicle within 4 weeks, which is very impressive. The handover process was quick and easy. I recommend this branch to everyone who wants get a new car.

I have been a loyal customer of Stellantis Vauxhall in Edgware for the past 7 years, and the primary reason I continue to return is not just the quality of service but the exceptional customer care provided by a remarkable team of individuals.

The following 6 staff members have been nothing short of phenomenal:

Sagal
Vivek
Nari
Zak
Moe
Komol
Each and every one of them takes full ownership of my concerns, ensuring that any issue with my vehicle is handled from start to finish with professionalism, efficiency, and care. What truly sets them apart is their ability to make every customer feel like the most important person in the room. Despite managing a high volume of customers daily, they always go above and beyond to make me feel valued and well taken care of.

They are friendly, welcoming, and genuinely a pleasure to be around. Their ability to balance professionalism with warmth is a rare trait in customer service. I always leave their office not only satisfied with the service but also uplifted by the laughter and camaraderie they bring.

If I’m being honest, my loyalty lies more with them than with Vauxhall/Stellantis itself—because it is their service, professionalism, and kindness that keep me coming back. If they were to move elsewhere, I’d seriously consider following them because great customer service is hard to find, and these individuals have mastered it.

Some of the standout things they have done for me over the years:
- Proactive Service & MOT Bookings – They call me at the right time of the year to book my service and MOT, ensuring my vehicle stays in top condition.
- Courtesy Car Arrangements – When needed, they have arranged for a courtesy car if an engineer is unavailable to collect and return my vehicle.
- Comfort & Care During Emergencies – On unexpected visits, they have provided me with tea and coffee while sorting out urgent issues with my car.
- Genuine Interest in My Family – They don’t just care about my car; they care about me. They have remembered my son's name, spoken to him about doing well in school, and even recalled that my daughter was visiting for Christmas. Their level of attentiveness and memory is unbelievable.
- Creating a Personal Connection – Every time I walk through the door, I am greeted by name. This simple yet powerful gesture makes a huge difference and shows just how much they value their customers.
- Expert Diagnostics & Honest Advice – They are fantastic at diagnosing car issues and explaining everything clearly. On top of that, they are excellent at recommending the right products and services without being pushy.

My Final Thoughts & A Strong Recommendation
This level of customer service is rare. I do not take it for granted, and neither should Stellantis. While I acknowledge that good training plays a role, I truly believe much of their kindness and professionalism comes from who they are as individuals—something that cannot be taught. Their parents raised them well!

I strongly urge Stellantis to recognise these young professionals not just with words but with meaningful compensation and career progression opportunities. My own organisation recently gave us all a 3–5% pay increase to account for inflation and to recognise our hard work. If anyone deserves something similar—or better—it is these individuals.

To Sagal, Nari, Vivek, Zak, Moe, and Komol:
I cannot thank you enough for your kindness, hard work, and the incredible way you make customers feel valued. You are brilliant at your jobs, and I hope you know just how much you are appreciated!

If Stellantis ever wants to follow up, feel free to contact me. Each of these 6 individuals has my details, and I would be happy to share more about just how fantastic they are.

Thank you again for all that you do!

Very helpful great experience the gentleman that dealt with me was fantastic very knowledgeable would definitely highly recommend

Sagal is a star when it comes to customer service and helped me a lot with my query efficiently. I would really like to thank for the service provided to me. I would highly recommend this dealership! Top notch customer service & car service. All issues resolved very quickly.

Zak was amazing with the service he provided from the time I entered for my service for the car to the time I left. Absolute pleasure and recommend this branch and seeing Zak he’s your man.

Zak was great, team was great. Happy days

10/10 for mo zarin, he's a true and dedicated member of your team

Nice atmosphere