Stellantis &You UK - Vauxhall Edgware Reviews 

314
TrustScore 4.5 out of 5

4.6

360/366 Burnt Oak Broadway, HA8 5AN Edgware, GB


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Rated 5 out of 5 stars

Kush, Pritpal and Nayan were all patient, knowledgeable and personable helping me look at electric car specs and picking out one that I was extremely happy with in terms of price/specs. Thanks

Company replied

Rated 5 out of 5 stars

Wonderful customer service by Laura, so helpful and polite helping my daughter choose a car of her choice . Arranging several test drives on various cars to choose from. Very good special offers and c... See more

Company replied

Rated 5 out of 5 stars

Kush at Stellantis was amazing from start to finish- polite, friendly and knowledgeable. Nothing was too much trouble. I couldn’t fault him, he made the experience which was long distance so easy and... See more

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Rated 5 out of 5 stars

I wanted to specifically give a shout out to Vik Dattani and have walked away feeling very happy and confident. He was able to answer my queries and made suggestions I hadn’t even considered. As a wom... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • 360/366 Burnt Oak Broadway, HA8 5AN, Edgware, United Kingdom

  • 0208 731 1017

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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4.6

All reviews

(314)

2,989 reviews in the last 12 months

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Rated 5 out of 5 stars

I came in today and met with Vikesh for…

I came in today and met with Vikesh for a Vauxhall Mokka under notability scheme. He was extremely helpful and welcoming made it a lovely experience would definitely recommend him to my family members looking for cars. He explained everything thouroughly and made my family and I feel extremely comfortable and welcome.

June 29, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

MA,

Thanks for taking the time to leave feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great Service from Vikesh

Great Service from Vikesh. Very knowledgeable about the product and wasn’t being overly push. 10/10

May 9, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Priyal,

Thanks for taking the train me to leave such a great review on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

EXCELLENT SERVICE. treat others how you would like to be treated

In all honesty, I have always bought my cars from Vauxhall mainly because I like the simplicity of the cars. In the past, I have usually found the staff uncaring, cold, and unwelcoming.

However, this time around, I went to another branch in Edgware, and from the moment I walked in, there was a difference. The staff were welcoming and friendly; it felt almost as if I already knew them. Naturally, due to past experiences, I was a bit apprehensive. Then I was introduced to my salesperson, Mohammad Zarrin.

He was welcoming and very knowledgeable about the cars. He even offered me a drink! Mohammad helped me to my chair and treated me with respect, as witnessed by my cousin who came with me. On that particular day, I had just left the hospital and basically wanted the process over and done with. However, Mo was different. He handled all the paperwork courteously and efficiently.

I don't often provide feedback because I believe if you don't have anything good to say, say nothing at all. But I couldn't let this slide. The fact that Mo is not originally from the UK, based on his name, shows that we have much to learn from him. I felt like a celebrity and not just another number.

In addition, I have an unseen disability that is quite debilitating. Mo showed me all the controls, going beyond his time to ensure I was happy every step of the way. I know he was genuine and not just doing his job. At Vauxhall, for the last couple of years, I have never experienced such service.

The whole staff team I met that day were also very courteous and friendly, contributing to a positive and welcoming atmosphere.

I will certainly recommend others. Life is so easy when we treat others how we expect to be treated. Thank you very much, MOHAMMAD.

June 26, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Veronica,

Thanks for giving us such a great detailed review! This has given us some great insight into our business and our team member.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Great service by Vikesh.

Great service by Vikesh.

Couldn't have asked for a better salesman. Vik was knowledgeable and answered everything we asked and gave us a great deal in the process

June 11, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Hi Pritesh. Thank you for your positive review. We will pass on your kind words to Vikesh.

Rated 5 out of 5 stars

Great customer service - Served by Viks

Im not one to usually leave a review but my experience at Stellantis in Edgware was refreshing. Although I didn’t end up making a purchase, the salesman Viks was a true delight to talk to. What stood out was his genuine care for my needs, knowledge of the cars on display and non-pushy approach. After such great service I have gone on to recommend a few close friends and family members as they have good selection of cars and great customer service.

June 20, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Mit,

Thanks for the great feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Purchased a car through Vauxhall…

Purchased a car through Vauxhall Edgware. Whole experience was a pleasant one due to friendly staff. Namely Viks. Viks was extremely professional and courteous, he was very attentive and knowledgeable and helped in the whole process being smooth. I would definitely recommend Vauxhall Edgware and Viks based of my past experience.

June 3, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Ali,

Thanks for the great feedback on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent service from Vik when…

Excellent service from Vik when purchasing my First Car. Impressed by his commitment to go the extra mile. Thanks Vik.

June 10, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Hema,

Thank you for taking the time to leave a review on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

smooth and friendly professional service

I picked up my new car today and the handover was done professionally with a detail explanation and test drive so i could get used to the car. I would like to thank Mo for his friendly and approachable attitude and taking his time not trying to rush me. Overall excellent service

June 22, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Martin,

Thanks for the great feedback on your experience.

Kind Regards

Team Edgware
Stellantis &You

Rated 1 out of 5 stars

If could rate lower I would

If could rate lower I would.
A) was rude and condescending through all and every interaction.
B) appointment availability was over a month away
C) was told would take an hour and could wait, then took 3 days (for a diagnostic of a read code that simple needed a BIS clear out, no physical work). They hadn’t started the work until 16:00 after a 09:30 drop off.
D) charged for 2 hours for this
E) having looked at comparison estimates (time for work in hour AND their price per hour is far higher, but that is to be espected vs the it takes 3+ hours when others say 1-2 is not) - they inflated their estimates heavily. And compared to actual

Inflation he only positive thing I have to say is the car was cleaned prior to returning it to me

June 22, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Nicholas,

Thanks for taking the time to leave your opinions with regard to your visit and the work that was carried out.

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vic as always has been very helpful and…

Vic as always has been very helpful and kept us in the loop with the car
And went above and beyond to help us
10/10 service
Couldn't ask for a better sales man
We travelled from Essex to deal with vic

June 21, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Micky,

Thanks for taking the time to leave a review on our Vauxhall team.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Sagal in Edgware branch was fantastic…

Sagal in Edgware branch was fantastic and made my experience during the service of my vehicle stress free. Over all I received an exceptional service. Thanks you.

June 18, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Curtis,

Thanks for the great feedback on our team member Sagal.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was amazing and fast, we had the most polite and friendly sales man you could ever wish for, his name is mo. I would highly recommend him and stallantis edgware for a smooth, fast and reliable service.
We was made to feel so welcome and comfortable.

June 4, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Aden,

Thanks for such great feedback on our team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

My experience with getting my first…

My experience with getting my first Motability car I was dreading it but Mo made my experience so easy he was so understanding did everything for me fantastic service I highly recommend Mo helping others with there experience 100 percent. Thank you again Mo.

June 6, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Nicola,

Thanks for taking the time to leave such a great review on our team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Vik was very helpful

Vik was very helpful, knowledge and passionate. He answered every query I had and ease my mind. It was a top notch service.

June 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Maryan,

we're so glad that we were able to go above and beyond your expectations!

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Really impressed with Vik.

Really impressed with service received from Vik at Vauxhall showroom at n Edgware Road. We were offered a car we wanted and was kept informed throughout. Will recommend and definitely be back to renew! WELL DONE

June 7, 2024
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Reply from Stellantis &You UK - Vauxhall Edgware

Hi Thomas,

thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Edgware. We're happy we could meet your expectations!

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Customer focused service

Mo worked hard to ensure my needs re my vehicle were identified & fully met, willingly taking time to answer all my questions & explain things, discussing alternatives as appropriate.

May 31, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Richard,

Thanks for the 5 ⭐️ review on our team member Mo.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Filip has been so helpful and has made…

Filip has been so helpful and has made this whole process very easy, the easiest I've ever experienced.

Lovely and polite and has been beyond helpful, answering any questions and just making the whole process, stress free!

May 31, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Tracy,

Thanks for taking the time to leave feedback on our team member Filip.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Filip did an excellent job

Filip did an excellent job, answering my questions and finding the correct deal for me

May 30, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Robert,

Thanks for the 5 ⭐️ feedback on our team member Filip.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Very knowledgeable and confident.

The man I dealt with was very well informed kind happy helpful to the point that he helped me pick a car more suited to my needs than the car I actually went to see. I went to see a citreon but he also showed me a vauxhal that had so many extras that suited my needs really well. He was very knowledgeable and I felt very reassured he new what he was talking about. I left very happy that I had the right vehicle.

May 22, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Ivory,

Thanks for the taking the time to leave a 5⭐️ review on our Vauxhall team here at Edgware.

Kind Regards

Team Edgware
Stellantis &You

Rated 5 out of 5 stars

Excellent customer service from Vik

When I arrived at the Vauxhall, Edgware branch Vik was very professional and knowledgeable and pointed me to the right direction to a car which was suitable for me. He listened to my needs and guided me to the right direction in which I chose a vauxhall car in the end. He made me feel comfortable and provided me excellent customer service all the way through. Thank you Vik and his definantly an asset to any company.

May 8, 2024
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Edgware

Venessa,

Thanks for taking the time to leave a review on our team member Vik.

Kind Regards

Team Edgware
Stellantis &You

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