Stellar Data Recovery Reviews 5,407

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness, politeness, and extensive product knowledge, making interactions pleasant and efficient. Many people praise the excellent customer service, noting quick response times and a clear, patient approach to guidance. The overall service is often described as excellent, with consumers appreciating the stress-free experience and the ability to resolve issues effectively. However, some customers experienced issues with the product itself, finding it ineffective or not working as advertised, leading to disappointment. A few reviewers also mentioned concerns about advertising regarding free services and difficulties with refunds.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the professional,... See more

Product

Clients share ambiguous opinions on product, with some customers reporting positive experiences, such as... See more

Response time

Customers generally report positive experiences with response times, highlighting quick, clear, and complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

thought i purchased the windows version of Stellar Photo recovery - Order came through in minutes but for mac which was no use as i wanted and needed windows version. - contacted support by chat and s... See more

Rated 5 out of 5 stars

Had something of a disaster and deleted old camcorder files. The software downloaded easily, but I ran into problems with the recovery section - lack of space. Contacted Kush via the webchat, and he w... See more

Rated 5 out of 5 stars

Neha- did a wonderful job. My issues was not resolved, however, it was not her fault. I had an issue on my side where the file may be currupt. She went above and beyond to help me and to ensure my sat... See more

Rated 5 out of 5 stars

I used Stellar to recover a corrupted Outlook 2019 data file. I had first used Scanpst.exe, which found a great many errors and then crashed with a fatal error. Stellar did recover my file, but I ran... See more



Company details

  1. Data Recovery Service
  2. Computer Accessories Store

Written by the company

Stellar Data Recovery offers best in class data recovery software and services to customers at USA, Europe and Asia Pacific.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Devashish from Stellar Data Recovery…

Devashish from Stellar Data Recovery provided solid assistance with my subscription cancellation. He was responsive, clear in his explanations, and guided me through the process without unnecessary delays. I appreciated how he addressed my concerns directly and ensured that the cancellation was completed properly. Overall, it was a smooth and professional experience, and his support made what could have been a frustrating process much easier.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response. Great experience with Deepak Rana, in Customer Serveice, how has great knowledge of the product and answered our questions and doubts very quick.

April 25, 2026
Unprompted review
Rated 4 out of 5 stars

Behaviour of Devashish was overall nice

Behaviour of Devashish was overall nice
Anyhow I wanted to get my subscription cancelled last day but he could not help me with that, though his behaviour was nice, so, as a whole giving 4 out of 5 stars as I did not get actual solution.

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

Deceptive, buyer beware

Very deceptive, but luckily I didn't buy it. The testimonials and website say data can be recovered from non-mounted drives that are not visible on disc utility, I spent time with the person on chat and in the end they admitted that the software can't work if the disc isn't visible on disc utility. Make sure you verify that your specific need can be met before buying, because based on other comments, getting your money back is not easy.

April 20, 2026
Unprompted review
Stellar Data Recovery logo

Reply from Stellar Data Recovery

Dear EN,

Thank you for taking the time to share your feedback. We truly appreciate it, and we’re sorry for any confusion regarding our software’s capabilities.

To clarify, our recovery tools require the drive to be detectable at some level by the system (for example, appearing in Disk Utility). We understand this limitation may not have been clear enough during your experience.

Regarding refunds, we do aim to handle all requests fairly, and we’re happy to review any specific case—please feel free to contact us directly. We have also escalated the issues you reported to our technical team, who are currently investigating them. We will keep you updated by email as soon as we have any progress.

If you are open to it, we would appreciate the opportunity to speak with you directly so we can better understand the issue and assist you further. For this, our support team has sent you an email, kindly reply to that email so we can assist you more efficiently.

Our priority is to ensure you have a fair resolution and a satisfactory experience with us. Thank you again for your feedback—it helps us improve both our product and our service.

Best regards,

Sunil Kumar
Customer Experience Team
Stellar Data Recovery

Rated 5 out of 5 stars

Devashish

Devashish - Quick and responsive. Managed to resolve the issue quickly. Great help.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Feedback for Nikhil

I am writing to provide feedback on my recent interaction with Nikhil. Throughout our engagement, Nikhil demonstrated exceptional efficiency in addressing all of my queries. He provided comprehensive and detailed responses that fully met my needs and expectations. His thoroughness in explaining concepts and his ability to anticipate follow-up questions made the interaction particularly valuable. I am very satisfied with the level of detail and clarity he brought to each response, which enabled me to move forward with confidence. Nikhil's professionalism and commitment to ensuring I had all the information I needed was evident throughout our conversation.

April 15, 2026
Unprompted review

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