Stellisons Electrical Reviews 

2,015
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and friendly approach, often going above and beyond to assist. People frequently highlight the excellent service, competitive pricing, and the smooth, efficient process from purchase to delivery. The delivery and installation teams are also commended for their professionalism, care, and effective setup of new appliances. However, some customers also noted issues with product functionality or after-sales support, with a few experiencing appliances that were faulty or required multiple repair attempts without resolution. Additionally, some people mentioned problems with delivery, such as items arriving damaged, delays in scheduling, or issues with installation and fitting.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many praising the professional and helpful staff, prompt... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the good value for the price and a wide... See more

Price

Customers consistently note positive experiences with price, often finding products to be good value and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always brought from stellisons and this is why....From start to finish when working with Jake from your Colchester branch, we were firstly given a great deal ( Oven & Hob first) then anothe... See more

Rated 5 out of 5 stars

Many thanks to Dan and all the staff at the local Manor Road premises. Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive me... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Jo at Stellisons. Jo was extremely helpful, answering all my questions about the cooker hood. She explained in full about the delivery, including the dimensions and wei... See more

Company replied

Rated 5 out of 5 stars

Purchasing American style fridge/freeze, replacing my similar 15 year old device. Sales staff knew their products well, great price, delivered when required, very good install team, patient, and help... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Furniture Store
  4. Kitchen Supply Store
  5. TV store

About Stellisons Electrical

Written by the company

Stellisons is a family company that has been trading since 1962. With stores in Essex, Kent, and Suffolk offering electrical appliances and home entertainment products from all the major manufacturers. We are approved suppliers of AEG, Beko, Belling, Blomberg, Bosch, Caple, Dyson, Fisher & Paykel, Haier, Hisense, Hoover, Hotpoint, LG, Liebherr, Miele, Neff, Ninja, Quooker, Rangemaster, Samsung, Shark, Sony, Siemens, Smeg, Sony, Stoves, Zanussi, Zenith plus many more. Stellisons offer local friendly stores to visit which offer competitive pricing as well as a full delivery and installation service. With the cost of living causing everyone to look at saving money and energy Stellisons can help. Come in store and ask how changing an appliance can save you money and help the environment too. As members of Euronics, the European buying group, Stellisons are able to compete with all the major retailers and never like to be beaten on price and service. If you see an item cheaper elsewhere give us a call or drop us an email and we will endeavour to help you.
Contact Us
Stellisons also have a website which can supply all the items that are shown in store as well as a further range of products available to order. Feel free to browse the site and see what Stellisons can offer.
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Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,015)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Needed a new integral microwave.

Needed a new integral microwave;'phoned Stellison's on the Friday with the size, which was smaller than the current standard sizes. Ray found one and I went in on Saturday for a look. Size seemed just about right and it arrived and was fitted on the Wednesday. Absolutely perfect. Staff, both shop and fitters are knowledgable and helpful. An altogether excellent retail experience.

June 13, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the excellent 5-star review
We are thrilled Ray found the perfect, rare-sized microwave for you and got it fitted so quickly.

Rated 2 out of 5 stars

I called the Benfleet shop to check if…

I called the Benfleet shop to check if you had the model in stock which you did . I paid for it expecting next day delivery (Thurs) but told Friday earliest. I had the builder with me who said he would pick it up but I was still required to come to the shop for order documents to give to builder, I said I would come but then got phone call to say it can’t be done that way as my builder was collecting it and so my money was refunded and I would need to come and pay by cash or card for the very machine I had already paid for and had money returned.
Having been a customer over the years I was amazed at the difficulty of buying and paying for a washing machine. Fortunately my builder went to the shop and bought it for me . But why as I was on your system from previous purchases and my payment had cleared you could not have emailed the collection documentation over and made my life less stressful.

June 17, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for taking the time to share your feedback.
We understand how frustrating and disruptive this situation was for you and your builder, but we want to reassure you that our Benfleet team acted correctly and entirely in your best interest.
Because fraud prevention protocols are legally required to protect your money and identity, our team had to strictly enforce these rules. Refunding the online payment and requesting an in-person chip-and-pin card or cash transaction is the safest way to ensure a third party cannot fraudulently collect goods in your name.
While it added unexpected stress to your day, our staff were actively working to keep your account secure from potential scams.
We are glad your builder successfully collected the washing machine, and we truly appreciate your loyalty over the years.

Rated 5 out of 5 stars

Excellent service saved the day.

Many thanks to Dan and all the staff at the local Manor Road premises.
Having "killed" my trusty Zanussi freezer while defrosting l needed a cheap chest freezer quickly before lots of expensive meat thawed out.
After a quick phone call and with just 30 minutes left before closing Dan arranged for a new freezer to be ready for me, which was loaded into my car and saved the day.
Excellent service from a long established local company.

June 17, 2026
Unprompted review
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the excellent review.
We are so glad Dan and the Manor Road team could save the day and rescue your frozen goods just before closing.

Rated 5 out of 5 stars

I had trouble with a new expensive oven

I had trouble with a new expensive oven
They tried to repair it but decided to offer me a replacement which was a newer model at no extra costs
The staff at the Chelmsford branch are professional respectful and go that little bit further to please their clients
Keith English

June 12, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the fantastic review,
We are so glad our Chelmsford team could resolve the issue .
We will be sure to pass your praise on to our Chelmsford branch.

Rated 5 out of 5 stars

washing machine

good information and efficient service for our new washing machine

June 5, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for your fantastic 5-star review

Rated 5 out of 5 stars

Superb Service from Start to Finish

Very fast service and great commination throughout.

June 4, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the great review.
We are so glad you enjoyed our fast service and clear communication.

Rated 5 out of 5 stars

ExcellentI retailers

Excellent from start to Finnish,I will be recommending them to family and friends Jasmine was exceptionally and delivery men professional and trustworthy

June 5, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the fantastic review.
We are so glad Jasmine and our delivery team took great care of you.
We appreciate the recommendations.

Rated 5 out of 5 stars

Competive price & great service

Competive price, great service & communication re delivery & installation. Used this Company before & will again. Recommend

June 5, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the wonderful review.
We are delighted you experienced great service, communication, and installation. We look forward to welcoming you back again

Rated 5 out of 5 stars

Great service from a local business.

Great service from a local business.
Knowledgeable staff. Good range of products. Value and back up service.

June 5, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thanks for supporting local.
We’re thrilled you enjoyed our product range and service.

Rated 5 out of 5 stars

Expert advice in store from Brian

Expert advice in store from Brian; great price and fast efficient delivery

June 2, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you for the great review,We’ll be sure to pass your kind words along to Brian

Rated 5 out of 5 stars

Excellent service

We have been shopping with Stellisons for nearly 30 years. We always get the same excellent service.
Always helpful and trustworthy.

May 18, 2026
Stellisons Electrical logo

Reply from Stellisons Electrical

Thank you so much for this wonderful review.
We are absolutely thrilled to have been your trusted choice for nearly 30 years. Reliable service is always our top priority.
We look forward to serving you for many more years to come.

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