Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more
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Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more
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We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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On line booking
On line booking, check in and onboard facilities are clean and clearly laid out. All staff pleasant and helpful.
June 24, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re pleased you found everything clear and our staff helpful. We look forward to welcoming you again soon.
Regards
Dave
Stena Line
A relaxed atmosphere on board with…
A relaxed atmosphere on board with attentive crew
The cabin area was quiet
The food was good ie the Swedish meat balls
June 25, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your review. We’re delighted to hear you enjoyed the relaxed atmosphere on board, found the crew attentive, and were able to enjoy some peace and quiet in your cabin.
It’s also great to hear you enjoyed the food and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
STENA GOOD REVIEW. Went off on time.+ lounge was a good…
Went off on time.+ lounge was a good bonus.Staff were very professional.All in All a good trip.
June 27, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re pleased to hear your sailing was on time and that you enjoyed the Lounge and our professional team. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Great staff and clean, comfortable ship.
Great staff, clean comfortable ship.changes to cabin window coverings are a great improvement. Plenty of comfortable seating all around the public areas and bar prices at an acceptable level.
June 27, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear you enjoyed the improvements, comfort on board, and our friendly team. We look forward to welcoming you again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your review. We’re delighted to hear that you found our onboard staff excellent.
We’re sorry, however, to learn that the loading process did not meet expectations. We understand how important a smooth start to your journey is, and your comments will be shared with our team.
We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Always helps when the sea is calm
Always helps when the sea is calm, but this was one of the smoothest crossing I've ever made across the Irish Sea. Having access to Hygge lounge was a huge bonus and I would certainly recommend it. Loading and unloading was quite smooth and staff both at Port and on board were very helpful and friendly. I'd recommend Stena Line on the Dublin to Holyhead route
June 27, 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review. We’re delighted to hear you enjoyed a smooth crossing and the Hygge lounge. It’s great to know our team made a positive impression.
We appreciate your recommendation and look forward to welcoming you onboard again.
Regards
Dave
Stena Line
All ok apart from a long wait to load…
All ok apart from a long wait to load at Birkenhead
June 25, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We’re pleased to hear that everything went well overall.
We’re sorry to learn about the longer wait to load at Birkenhead and appreciate how this can be frustrating. Your comments will be shared with our team.
We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
The staff are alway polite and helpfull
June 27, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear that you consistently find our staff polite and helpful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear you enjoyed our service, found the ships clean, and our staff wonderful. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Stena ferries are excellent
Stena ferries are excellent! Clean, well looked after. Staff are friendly and helpful and willing to help, they are proud of their ship and seem to enjoy working on them. Booking process was simple, and as a foot passenger check in was quick and border checks easy no long queues!!! Brittanica and Hollandic display EU and GB time but it's not clear which time is used on the ships and found the restaurant had closed an hour earlier due to EU time used
June 26, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear you enjoyed the cleanliness, friendly service, and smooth check-in experience.
We’re sorry for the confusion regarding onboard time and restaurant opening hours. Your comments are appreciated and will be shared with our team to help improve clarity.
We hope to welcome you onboard again.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review. We’re delighted to hear you enjoyed a great service, a relaxed journey, and found our staff friendly. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Good but expensive
The Irish Sea crossings are so expensive. The facilities on board are good but the boarding of the ferry is haphazard. Often, we are one of the first there and the last to board. There is no advantage in arriving early. If someone has booked a premium fare they should be boarded earlier. There are not enough comfortable seats in the Stena Plus lounge when the ferry is busy, especially at night.
June 27, 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
While we’re pleased to hear you enjoyed the onboard facilities, we are sorry to learn that other aspects of your journey did not meet expectations. We understand your concerns around boarding procedures and appreciate how frustrating it can feel when the process does not appear clear or consistent.
We also note your comments regarding the cost of travel and seating availability in the Stena Plus lounge, particularly on busier sailings. Your feedback is important, and we will ensure it is shared with the relevant teams.
We value your feedback and hope to have the opportunity to provide a smoother experience on your next crossing.
Regards
Dave
Stena Line
Ferry crossing on the 24.6.26
Staff were amazing in housekeeping. Very helpful.
Only reason I didn't give 5 stars was for the staff member in the restaurant that served me. Very rude, didn't ask if I wanted individual items with my fish and chips (tartar sauce and mushy peas) just put them onto the plate. I advised her that I didn't want tartar sauce, so she just scraped the food onto another plate minus the tartar sauce. No apology given, food was practically thrown to me on the tray.
I usually find restaurant staff very helpful and have had good service on other crossings. Unfortunately this time, I didn't.
June 24, 2026
Reply from Stena Line UK
Good morning,
Thank you for taking the time to share your review.
We’re delighted to hear that our housekeeping team made such a positive impression and provided helpful service during your journey.
However, we are very sorry to learn about your experience in the restaurant. The level of service you’ve described is not what we aim to deliver, and we understand how disappointing this must have been, especially as you’ve previously received good service on board. Your comments will be shared with our catering team so this can be reviewed and addressed.
We truly appreciate your feedback and your continued support, and we hope your next crossing will reflect the high standards you’ve come to expect from us.
Regards
Dave
Stena Line
Stena service exceptional
Stena is professional, organised and make a sailing a pleasant experience. Loading and unloading the vehicles is slick The lounge plus experience is good. The boat is comfortable, clean and spacious. The staff are friendly and helpful.
June 23, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear you enjoyed a smooth, comfortable journey and appreciated our helpful and friendly team. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Wonderful customer service
Due to a family emergency I had to return straight back to Liverpool from Belfast on the same ferry. Everyone in the rebooking process and journey was unfailingly kind, helpful and supportive, I cannot speak highly enough of the team from the departures desk personnel, cabin services on board, cafe and Stena Plus lounge. Thank you for making an emergency a little more bearable, you are a credit to the company and Stena has become my ferry of choice
June 26, 2026
Unprompted review
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We’re sorry to hear about your family emergency, but pleased our team could support you during this difficult time. We look forward to welcoming you onboard again in the future.
Regards
Dave
Stena Line
Fast efficient service
Fast efficient service and perfect weather both out and return. Friendly staff.
June 26, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear you experienced fast, efficient service, enjoyed great weather on both sailings, and found our staff friendly. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
We were very disappointed with our trip…
We were very disappointed with our trip this time. The pet cabin was fine but the “walkies” area on deck was filthy. It had obviously not been cleaned between trips and the hose, for washing it down was not only as far from the door as possible but was coiled up and couldn’t be attached to the tap, rendering it useless. Customer service were unhelpful. The wheelchair provided was for a skinny person only and the food we purchased was cold when it should have been hot and nothing like the description. All in all, very disappointing and certainly not value for money.
June 26, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review, and we are very sorry to hear about your recent experience.
While we are pleased the pet cabin met your expectations, we are disappointed to learn about the condition of the deck area and the issues with the hose, this is certainly not the standard we aim to maintain. We are also sorry to hear that our onboard service fell short, including the assistance provided, the suitability of the wheelchair, and the quality of the food you received.
We understand how frustrating this must have been and truly appreciate you bringing it to our attention. Your feedback will be shared with the relevant teams so these issues can be reviewed and addressed.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.co.uk/contactform
We do hope to have the opportunity to restore your confidence in us on a future journey.
Regards
Dave
Stena Line
Ferry was on time
Ferry was on time. All staff are friendly. And professional.enjoyrd my trip
June 23, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear your ferry was on time and that our staff were friendly and professional. We’re glad you enjoyed your trip and look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Accessibility of room
June 19, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re pleased to hear you found your cabin accessible and we look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We’re delighted to hear that both our management and staff made such a positive impression on your journey. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
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