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Stena Line UK Reviews 

3,933
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,898 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and efficient, contributing to a positive user experience. Many people found the boarding and unloading processes smooth and well-organized, with staff assisting effectively. The overall service is frequently described as excellent, making journeys enjoyable and relaxing for many. However, some customers also noted inconsistencies with facilities and quality, such as issues with pet areas, lounge seating, and restaurant service. A few other people also felt that the boarding process could be haphazard at times, leading to delays or confusion. There were also mentions of some staff being unhelpful or rude, particularly in restaurant settings, which impacted the overall experience for those individuals.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful, and... See more

Service

Customers had ambiguous experiences with service, with many praising the efficient loading and unloading... See more

Facilities

Users describe ambiguous interactions with facilities, with many praising the cleanliness and modernity of... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the pristine condition and... See more

User experience

Customers consistently note positive experiences with user experience, often describing journeys as smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more

Company replied

Rated 4 out of 5 stars

Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more

Company replied

Rated 4 out of 5 stars

Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more

Company replied

Rated 4 out of 5 stars

We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more

Company replied


Company details

  1. Ferry Service
  2. Port Operating Company
  3. Terminal point

About Stena Line UK

Written by the company

At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.

Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.

Ferries to Scotland

  • Belfast – Cairnryan

Ferries to England

  • Belfast – Liverpool
  • Hook of Holland – Harwich

Ferries to Wales

  • Dublin – Holyhead
  • Rosslare – Fishguard

Ferries to Ireland

  • Holyhead – Dublin
  • Fishguard – Rosslare
  • Liverpool – Belfast
  • Cairnryan – Belfast

Ferries to the Netherlands

  • Harwich – Hook of Holland

Plan your road trip to Europe

As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.

Good to know

We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!

How to book ferry travel

Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,933)

2,963 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free travel with Stena

As a disabled passenger i was given priority driving on board. The staff were very helpful and friendly. The Stena Embla was clean and modern. The cabin was comfortable with çrisp white bedding and large ensuite. We enjoyed a tasty breakfast and evening meal. I can't wait for my next trip!

June 29, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted you enjoyed the service from our team, your cabin, and the onboard dining. We look forward to welcoming you back onboard soon.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Booking by phone efficient and useful…

Booking by phone efficient and useful as it was first time .
If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good .
Both sailings plus lounge was excellent . Although return we noticed people sneaking in who didnt appear to have paid for Premium tickets , you need someone on the desk more time .
Return journey the tv in our cabin didnt work , and our Quilt cover was torn , not good really .
Overall good sailing though .

June 30, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your review.

We're pleased to hear you enjoyed the Premium Lounge and found our booking team helpful.

We're sorry about the issues with your cabin and appreciate your feedback regarding lounge access and boarding times. We hope to welcome you onboard again in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Premier lounge was excellent

Premier lounge was excellent , great crossing .

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're thrilled to hear you enjoyed our Lounge and had a great crossing. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

The Stena Plus Lounge was a nice calm…

The Stena Plus Lounge was a nice calm space to spend 3.5 hours, but investment in comfier chairs wouldn't go amiss.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your review. We're pleased you enjoyed the calm atmosphere in our Stena Plus Lounge and appreciate your suggestion regarding the seating. We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

A very enjoyable experience

We travelled premium with motorhome, everything bang on time. Excellent organisation for boarding and disembarking, comfortable and quiet in lounge with good service, decent food and drink, and friendly polite staff.

June 29, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted you enjoyed the Premium Lounge and the service from our team. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Ireland Bike Tour

Really good service on the 4am sail to Dublin. Food was ok but expensive. The sailing from Dublin to Holyhed was packed we spent the whole trip on deck as there was nowhere to sit. Staff were fantastic as always.

June 29, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your review. We're pleased you enjoyed the service from our crew. We're sorry that seating was limited on your return journey and appreciate your feedback.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Efficient boarding & offloading with friendly staff to assist. Spotlessly clean public areas, fabulous cabins equipped with showers and even a TV!
Outside sun deck perfect for a relaxing stroll and air.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear you enjoyed the efficient service, comfortable cabin and friendly crew. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Great staff ,clean vessels ,quick…

Great staff ,clean vessels ,quick disembarking

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your review. We're delighted to hear you enjoyed our friendly staff, clean vessels, and efficient disembarkation. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Great from start to finish

From check in to check out everything was great, comfortable cabins good food and drink and staff very friendly and helpful.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear you enjoyed the comfortable cabin, good food and drink, and the friendly service from our crew. We look forward to welcoming you back onboard again.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Great cheap crossing

Great cheap crossing. Wish I had a room
To go have a sleep in as you need to be quick onboard to get the best spots for comfort if you don’t have a room. Would suggest taking a blanket and maybe a small pillow and snacks on board if you don’t have a room as I was in shorts and t shirt and it was cold on board it was warmer outside on the deck. Other than that everything was spot on and the food in the canteen was actually quite nice. The workers on board are very happy and will help with anything. Thank you and I will be back next year.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your review. We're pleased to hear you enjoyed the crossing, the food, and the friendly service from our crew. We appreciate your feedback and look forward to welcoming you back onboard next year.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Smooth check in even when busy

Smooth check in even when busy, on time arrival and perfect crossing.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear check-in was smooth, your crossing was perfect, and that you arrived on time. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Outbound ferry was lovely calm seas

Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and reminders to parents that a ship is not a space for kids running screaming, throwing things and making a mess whilst they sit drinking and ignoring the carnage. Whilst not directly Stenas fault. A few reminder announcements wouldn't go amiss.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your review.

We're delighted to hear you enjoyed your outbound journey and found our staff welcoming.

We're sorry that your return crossing was affected by the behaviour of other passengers, and we appreciate your feedback regarding onboard announcements. Your comments will be shared with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Good apart from long wait at Birkenhead!

Everything was good apart from long wait before boarding at Birkenhead.

July 2, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your review. We're pleased you had a good journey overall, though we're sorry about the wait before boarding in Birkenhead. We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Holiday travel

The overall experience with Stena has always been good that is why we continue to use this company, booking process is very easy and always keep you up to date with text and emails. Staff are always very helpful.

July 1, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your 5 star review and continued loyalty. We're delighted to hear you've consistently had a good experience with us and that you find our booking process easy and our staff helpful. We look forward to welcoming you back onboard soon.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

A great company to sail with

A great company to sail with. Would be 5* but the food offering isn't great and the standard wifi is very poor. Current reduction in Irish Sea crossings is also inconvenient but to be fair that is not the fault of the company. It does seem to be taking a long time to repair the berth at Holyhead hence the reduced sailings.

July 1, 2026
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Reply from Stena Line UK

Good morning,

Thank you for sharing your review.

We're delighted to hear that you enjoy sailing with us.

We're sorry that our food offering and standard Wi-Fi did not meet your expectations. We appreciate your feedback and will share it with the relevant teams as we continue to improve our onboard experience.

We also understand the inconvenience caused by the disruption to the Irish Sea schedule and appreciate your understanding regarding the circumstances.

We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

A comfortable route to Europe (although…

A comfortable route to Europe (although as a sole traveller with car, very expensive). I enjoyed the experience but check in at Hoek Van Holland was frustrating. They need check in booths operating for each lane of vehicles to avoid need to merge.

June 28, 2026
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Reply from Stena Line UK

Good morning,

Thank you for leaving us a review. We're pleased to hear that you found the journey comfortable and enjoyed your experience overall.

We're sorry, however, that the check-in process was frustrating. We appreciate your feedback regarding the lane layout and booth availability and will ensure your comments are shared with our team for consideration.

We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Easy on and off boarding

Easy on and off boarding
Lounge was great.
Food was very good and staff really friendly
Easy to book and change bookings

July 1, 2026
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Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that boarding was easy, you enjoyed the Lounge, and found our staff friendly and helpful. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 3 out of 5 stars

On both journeys disability toilets…

On both journeys disability toilets were not working on deck 8 !!! That was not at all good
Everything else was good

June 27, 2026
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Reply from Stena Line UK

Good morning,

Thank you for leaving us a review. We're pleased to hear that everything else about your journey was good.

However, we're sorry that the accessible toilets on Deck 8 were out of service on both crossings. We understand how inconvenient and disappointing this must have been.

Thank you for bringing this to our attention. We'll ensure your feedback is shared with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Rated 4 out of 5 stars

Good clean ferry

Good clean ferry, crossed on time

June 30, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for sharing your review. We're delighted to hear that you found the ferry clean and that your crossing was on time. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

Rated 5 out of 5 stars

Straight forward and efficient way to…

Straight forward and efficient way to travel.

July 1, 2026
Stena Line UK logo

Reply from Stena Line UK

Good morning,

Thank you for your 5 star review. We're delighted to hear that you found travelling with us straightforward and efficient. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

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