Booking by phone efficient and useful as it was first time . If possible would like to board the ferry earlier than 1hr 15 on return journey from Belfast , but otherwise efficient and good . Both... See more
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Review summary
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Reviews shaping this summary
Outbound ferry was lovely calm seas, staff lovely. Inbound ferry, screaming children doing laps of the ship for hours on end. Throwing water from the toilets all over the floor. Announcements and remi... See more
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Used the express loading, booked lunch and the reserved lounge area. Express boarding: fab. Great help, very efficient. Lounge: worth the extra cost. Quite relaxing and very welcoming. Lunch/fo... See more
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We are regular travelers to GB and this time decided to use the daytime sailing Belast to Birkenhead. On arrival at Belfast check in (9am) we were told to join the vehicle cue in row 3 but not the p... See more
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Company details
About Stena Line UK
Written by the company
At Stena Line, we're all about making your journey by sea as easy and enjoyable as possible. For over 60 years, we've been connecting people to destinations across Europe.
Whether you're off on an adventure or heading home for a visit, we’ve got you covered with comfy cabins, tasty food, and plenty of onboard entertainment. Travelling with young children? Bringing your furry friend? No problem—we’ve got dedicated spaces for them to rest and play too. With our modern ferries, friendly crew, and a commitment to making every trip smooth and stress-free, we're excited to welcome you onboard.
Ferries to Scotland
- Belfast – Cairnryan
Ferries to England
- Belfast – Liverpool
- Hook of Holland – Harwich
Ferries to Wales
- Dublin – Holyhead
- Rosslare – Fishguard
Ferries to Ireland
- Holyhead – Dublin
- Fishguard – Rosslare
- Liverpool – Belfast
- Cairnryan – Belfast
Ferries to the Netherlands
- Harwich – Hook of Holland
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across northern Europe. If you’re looking for an easy way to travel between countries such as Denmark, Sweden, Germany, Poland and Latvia, be sure to check out our wider route network.
Good to know
We understand that passengers come with luggage, so we won’t charge you any extra for yours. Car passengers can bring as much as they can fit into their vehicles. And foot passengers can bring as much as they can carry, so long as no single piece of luggage is over 23kg in weight. That makes packing a whole lot easier!
How to book ferry travel
Visit www.stenaline.co.uk to plan your ferry trip and see our special offers. Use the Low Fare Finder to get the lowest price, upgrade to a Flexi or Premium fare, or treat yourself to a little bit of luxury in the Stena Plus Lounge.
Contact info
United Kingdom
- www.stenaline.co.uk
4.3
Excellent
4K reviews
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What could have been a total disaster…
What could have been a total disaster has been saved by amazing customer service. On Friday we turned up at the port only to be turned away because my passport was not valid under the ten year rule (the expiry date is not now the expiry for older passports!)
We were very upset, but Declan and then Shay on the phone have been amazing, and bent over backwards to accommodate some new dates for us. Thanks to both of them. Absolutely lovely staff; credit to Stena Line for giving them flexibility to make the customer happy.
(Although, it would have been even better if Stena Line had flagged the issue when taking passport details)
June 26, 2026
Unprompted review
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review.
We are sorry that your travel plans were affected by the passport validity requirements, but we're delighted to hear that Declan and Shay were able to assist and help find a solution.
We'll be sure to share your kind words with them, and we also appreciate your comments regarding passport checks during the booking process.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Holland trip
I always use Stena line to for my Harwich to Holland trips. The booking process is so simple and easy to follow. The staff are very friendly and helpful. It can be a bit manic when you have to return to your vehicles for disembarking. Cabins are comfortable and good on board services.
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your continued loyalty and review. We're delighted to hear you find our booking process simple, our staff friendly and helpful, and our cabins comfortable.
We appreciate your comments regarding disembarkation and will share them with our team.
We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear you enjoyed the comfort onboard, entertainment and facilities available. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Ferry needs an upgrade and cleaning.
Ferry not very clean on staircases and decks. Not enough toilets, they were smelly and not clean.
But the staff in the cafeteria were very nice and the food was OK.
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review. We're sorry to hear that the cleanliness of the staircases, decks and toilet facilities did not meet your expectations. This is not the standard we aim to provide, and your comments will be shared with our team.
We're pleased to hear that the cafeteria staff made a positive impression and that you enjoyed the food.
We appreciate you taking the time to share your experience and hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
staff were helpful and the condition of…
staff were helpful and the condition of the Pet lounge made the trip comfortable
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're pleased to hear that our staff were helpful and that our Pet Lounge helped make your journey comfortable. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Belfast-Cairnryan
Easy boarding. Ship left on time. Premium Lounge comfortable and peaceful. Nibbles and cakes, soft drinks and tea/coffee etc good selection. Newspapers and magazines available more so on the outward journey. Choice of menu. Shop good variety of merchandise. Staff pleasant and helpful. Just one point, couldn’t read the code for entry to Premium Lounge on return journey.
June 20, 2026
Reply from Stena Line UK
Good morning,
Thank you for your sharing your 5 star review. We're delighted to hear you enjoyed our Lounge, onboard facilities, and the friendly service from our staff.
We also appreciate you highlighting the issue with accessing the lounge on your return journey.
We hope to welcome you back onboard again.
Regards
Dave
Stena Line
Very friendly and helpful staff
Very friendly and helpful staff , Never any issues and very easy and straightforward when booking
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're pleased to hear you found the booking process easy and that our staff were friendly and helpful. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
The boarding and disembarkation as a…
The boarding and disembarkation as a foot passenger was seamless with no delays and stress free. Every member of staff greeted us with a smile which is such a change.
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review. We're delighted to hear that boarding and disembarkation were seamless and stress-free, and that our team helped make your journey a positive one with their friendly service. We look forward to welcoming you back onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear you found check-in easy, enjoyed the comfort of your pet cabin, and found our staff helpful. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Boat was 45 mins late
Boat was 45 mins late, no explanation provided. Stena lounge food offerings deteriorating, there were some chunks of cheap cheddar and no San Pelegrino drinks. The large windows at the front are badly stained, time they were replaced
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We are sorry to hear about the delay and that no explanation was provided during your journey.
We're also disappointed to learn that the Stena Plus Lounge did not meet your expectations, particularly regarding the food selection and refreshments available. Your comments about the condition of the lounge windows have also been noted and will be shared with the relevant teams.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Professional but embarking / disembarking problematic.
All staff ashore and onboard were professional and courteous. Only problem is that shuttle buses are used to transfer passengers to/from the ships, which is cumbersome and stressful if travelling with others.
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We're pleased to hear that our staff both ashore and onboard were professional and courteous.
We also appreciate your comments regarding the shuttle buses and understand how this can be less convenient when travelling with others.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
All my arrangements went to plan
June 29, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're pleased to hear that everything went to plan and that you had a positive experience with us. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted to hear you found the journey well organised, clean and punctual. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Terrific all round experience
Great prices, easy to book, excellent staff, the StenaLounge is brilliant, very clean cabins and a superb shower. This is the third consecutive year we have used the Stena Line overnight service from Harwich to the Hook and will continue to do so,
June 26, 2026
Reply from Stena Line UK
Good morning,
Thank you for your 5 star review. We're delighted you've enjoyed our service year after year and look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We are delighted to hear that everything worked as it should and we look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Care needed when booking online.
The sailing was calm and comfortable layout.
However the online booking is ambiguous as car and three passengers two of which were senior citizens was interpreted by your staff as five passengers.
June 24, 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a review. We’re pleased to hear that you found your sailing calm and comfortable.
We’re sorry to learn about the confusion with the online booking process. We understand how frustrating this must have been.
We appreciate you bringing this to our attention and hope to provide a smoother experience next time.
Regards
Dave
Stena Line
Staff are so welcoming and helpful
Staff are so welcoming and helpful. It was easy to book and my cabin was clean and comfortable
June 28, 2026
Reply from Stena Line UK
Good morning,
Thank you for leaving us a 5 star review. We’re delighted to hear you found our staff welcoming and helpful, and that your cabin was clean and comfortable. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
On the return from our holiday we were…
On the return from our holiday we were kept waiting for almost two hours in 26 degrees heat before being allowed to board. Please bear in mind my wife and I are in our 80 s and at no time did anyone come and explain the reason for the delay. It was very disappointing, given we are regular users of Stena
June 28, 2026
Reply from Stena Line UK
Good morning,
Thank you for your review.
We are sorry to hear about your recent experience.
We understand how uncomfortable it must have been to wait for an extended period, particularly in the heat and given your circumstances. We also appreciate how frustrating it is not to receive timely updates during a delay. This is not the level of service we aim to provide, and we will ensure your feedback is shared with our team.
We do hope to have the opportunity to welcome you on board again and provide a much better experience.
Regards
Dave
Stena Line
Ferry on schedule and premium lounge…
Ferry on schedule and premium lounge with refreshments was excellent. More lounge chairs would be good but overall a very enjoyable journey.
Boking process was quick and easy and staff were extremely pleasant and helpful.
June 28, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear your sailing was on schedule and that you enjoyed our lounge.
We appreciate your suggestion regarding additional seating and are pleased you found booking easy and our staff helpful.
We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Friendly staff at all times
June 28, 2026
Reply from Stena Line UK
Good morning,
Thank you for sharing your review. We’re delighted to hear that you found our staff friendly throughout your journey. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
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