The Stephen Wiltshire Gallery Reviews 

565
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Scam.. money taken.. email confirmation sent then immediately deleted.. untraceable.. no contact from email or phone or text numbers either obsolete or being ignored.. what a shame such a talented man... See more

Rated 1 out of 5 stars

Ordered a framed panoramic print and paid £790, no email confirmation or order number or anything? Tried to contact through the website a number of times, no reply. The contact number on website is... See more

Rated 1 out of 5 stars

Placed an order online, payment taken but no confirmation email received or receipt for payment. Now reading terrible reviews of similar situations on here and wondering if this company is now... See more

Rated 1 out of 5 stars

Ordered and paid, no confirmation received so tried to query. No answer to online query or email. Tried to phone, number no longer in use! Beware, hopefully it’s just a blip and it will be sorted!?... See more

Company details

  1. Art Gallery

Information provided by various external sources

Stephen Wiltshire is an artist who draws and paints detailed cityscapes. He has a particular talent for drawing lifelike, accurate representations of cities, sometimes after having only observed them briefly. He was awarded an MBE for services to the art world in 2006. His work is popular all over the world, and is held in a number of important collections. The Stephen Wiltshire Gallery displays and sells artworks created by Stephen Wiltshire MBE exclusively.


Contact info

1.1

Bad

TrustScore 1 out of 5

565 reviews

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No recent history of asking for reviews

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1.1

All reviews

(565)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

super artist super service

i have been shopping at the gallery for some years and recently on line
i am pleased to say that the quality of service, friendliness and most of all professional approach from all staff is excellent.
Thank you and always a pleasure.

December 9, 2016
Unprompted review
Rated 5 out of 5 stars

London skyline print

I ordered a print few days ago, the quality was really good and it arrived right on time. There was a great choice and I thought all Stephen's work was amazing. It was very easy to navigate on the website and I would be happy to order again.

December 9, 2016
Unprompted review
Rated 5 out of 5 stars

Calendar 2017

Ordered my calendar in good time this year! Usually they are sold out when I leave it too close to Christmas. Arrived next day! Very happy with it.
My husband will love it. 😊

December 8, 2016
Unprompted review
Rated 5 out of 5 stars

Superbly presented

The item (calendar) arrive beautifully presented in a box and protected with tissue paper within, should I have been gifting this to someone they would have been extremely impressed with the care and attention, giving a boutique feel.
The calendar itself is fantastic quality, all of Stephens wonderful drawings leap off the pages, and a lovely added bonus of some biography added to each month.
… Nice touch highlighting Stephens own birthday too!

November 30, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent

Prints and frames are of excellent quality. Arrived quickly and very well packaged . Will be buying again from the gallery .

November 30, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent gallery and website.

Excellent gallery and website. Print despatched immediately and received very quickly. Regular updates let me know what stage the process was at. Would definitely recommend.
Thank you for the wonderful print of St Pauls from the Millennium Bridge.
We bought it for ourdaughter and son-in-law's first (paper) anniversary as he proposed on the bridge at that exact spot where the painting was done! Amazing! They loved it.
Many thanks to Stephen.
Fiona Greaves

November 26, 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Not only is the Stephen Wiltshire calendar I bought wonderful, it was wrapped and presented beautifully to make a great gift but it also arrived within 2 days of ordering. Excellent service

November 16, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Website was easy to manoeuvre around - Delivery was speedy - I ordered one day and received my order the next . Excellent packaging!! I am Really, really pleased with the print & frame, it is a 40th Birthday present for my nephew who is a massive fan - I'm sure he will love it too !
A Big Thank you all

November 7, 2016
Unprompted review
Rated 5 out of 5 stars

Very rewarding experience

Ordered a print for my wife in Australia. it arrived professionally packed and one day early (4 day delivery) to the other side of the world.
Well done guys keep up the great work

November 3, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Lovely item, arrived the next day and was well packaged. Very impressed with the overall service.

November 1, 2016
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Unfortunately, although well packaged, my framed print initially arrived with some aesthetic damage to the frame. Things such as this of course can, and do, happen from time to time. Following reference to this in an initial review posting, Zoltan from SWG contacted me, expressing genuine concern, and to make a no quibble offer to either replace the print or to reimburse in full. Reimbursement was not a consideration for us as we are such admirers of Stephen's talent and, aside from the aesthetic damage, the framed print looked really great. At my request, Zoltan therefore arranged for a replacement frame to be despatched. When things don't go fully to plan, what is important is how the situation is dealt with. My experience of SWG has been first class, and I would whole heartedly recommend them.

October 15, 2016
Unprompted review
The Stephen Wiltshire Gallery logo

Reply from The Stephen Wiltshire Gallery

Hello Craig,

Thank you for taking your time to review The Stephen Wiltshire Gallery.

I am sorry to hear that you are disappointed with our service. As we state on our website as well as in our review request email, we offer 'no questions asked' full refunds as well as free replacements for any damaged item(s). Also, all parcels are fully insured.

I will personally follow up your case and hope to resolve it promptly.

Best regards,

Zoltan Szipola
Managing Director
The Stephen Wiltshire Gallery

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