We have used Stevensons for the past 9 years and must say their uniforms are always great quality and delivered in reasonable time. The option to click and collect at your local school is a real help... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous experience with Hazel at Stevenson’s. We went in blind for a complete uniform for starting a new school, and she guided us through the whole process effortlessly. She gave great advice with r... See more
Company replied
Pam was knowledgeable and understood we wanted to buy school uniform with room to grow in and helped us strike the right balance of sizing for growth and not buying too big! Great customer service and... See more
Company replied
Both online and in-store experiences were smooth, convenient, and fast. The staff is very helpful and pleasant. Beyond the initial purchase, I also had to handle returns and exchanges, which were comp... See more
Company details
Written by the company
Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.
Contact info
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, United Kingdom
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
A straightforward online order using…
A straightforward online order using account, efficient and speedy delivery and receipt of quality item in the right size.
April 16, 2026
Reply from Stevensons
Many thanks for leaving a review.
Reply from Stevensons
Many thanks for leaving a review.
Quick delivery and quality product
Quick delivery and quality product.
Easy to use website directed straight to my child’s school branded uniform.
April 14, 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Thank you, Ruth!
Reply from Stevensons
Many thanks, Catherine.
Quick click and collect
Quick click and collect. But specific school stock quite pricey.
April 14, 2026
Reply from Stevensons
Thank you for leaving a review.
Reply from Stevensons
Many thanks, Jolita.
Successful order & delivery
Ordering & payment was simple online, and on this occasion, all items were delivered successfully & promptly via Royal Mail. Nothing missing & all in perfect condition. Thank you Stevensons!
April 20, 2026
Reply from Stevensons
Thank you for your review!
Taking the stress out of a new school
We visited to obtain a whole set of my daughter school uniform, from walking into the shop Gail couldn’t be more helpful in getting the right items for the uniform list and of course helping with the correct sizing an fitting.
April 24, 2026
Unprompted review
Reply from Stevensons
Many thanks for leaving a review, Liam.
Reply from Stevensons
Thank you for taking the time to leave a review and we are sorry to hear that this has happened.
A member of our team will be in contact with you to discuss this further and help rectify the problem.
Kind regards,
Stevensons
Very hard to to contact
Good luck trying to talk to an actual person. The local telephone numbers (if you're able to find them - they're not published anywhere) merely direct you to email then hang up. There is a central number (again if you can find it) but hard to reach a person. Only viable alternative seems to be Live chat on the website, which wasn't working/being picked up!
April 23, 2026
Unprompted review
Reply from Stevensons
Thank you for your feedback. We’re sorry to hear about the difficulty you experienced trying to get in touch—this isn’t the experience we want for our customers.
To clarify, our Live Chat service is available Monday to Friday, 9am–5pm. If you try to reach us outside of these hours, the chat won’t be active, but you can leave a message via our email or contact form, and our team will respond on the next working day.
We also have a central customer service phone line, which is primarily dedicated to supporting our online-only schools that don’t have a physical branch. This line is available during the same weekday hours (9am–5pm), and we typically have very short wait times—usually under 10 seconds, so you can speak to someone quickly.
For schools with a physical branch, support is usually handled directly by that branch, which is why local numbers are not always widely published.
We’re sorry if Live Chat wasn’t available or picked up when you tried—it may have been outside of operating hours or during an unusually busy period. Your feedback is really helpful, and we’ll take it on board as we continue to improve our communication channels.
Kind regards,
Stevensons
Ordered tie and various other bits to…
Ordered tie and various other bits to be sent the wrong colour by stevensons then took me several email before you would even consider refunding delivery charge disappointing service
April 16, 2026
Reply from Stevensons
Thank you for your feedback, and we’re sorry to hear that you received an incorrect item.
Following your email on Saturday, we responded on Monday and arranged for a replacement tie to be dispatched. I’m pleased to confirm that it was delivered to you on Wednesday.
We completely understand how frustrating it is to receive the wrong colour, and we hope this replacement has resolved the issue to your satisfaction.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Stevensons
Very slow delivery service and often…
Very slow delivery service and often lack of product availability.
April 23, 2026
Unprompted review
Reply from Stevensons
Thank you for your feedback.
We offer 2 mailing services and aim to dispatch within 48 hours for in-stock items. I am sorry you are not satisfied with the delivery service and would be keen to understand your complaint further.
Please contact our Customer Services team directly for further investigation.
I was more than happy to expect your…
I was more than happy to expect your service and I will use it again in the future thanks for your dedication to reach the top service .
April 11, 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Great Schoolwear Supplier!
Stevensons has an easy website to navigate, easy online ordering system and quick delivery times.
March 13, 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Reply from Stevensons
Many thanks for taking the time to leave a review.
Fantastic service Quick and easy to…
Fantastic service Quick and easy to find uniform and delivered very quickly
April 14, 2026
Reply from Stevensons
Many thanks for taking the time to leave a review.
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