Stihl GB Reviews 

Just bought a Stihl RMA248.3 cordless lawnmower. Robust, simple to adjust and just a pleasure to use. Time will tell but certainly extremely pleased with my purchase.

the updated 5 stars go to dan in customer service for listening to my concerns with professionalism concerning a past machine breakdown issue.after taking everything into consideration we agreed to disagree on certain issues out of his control.however after some (long winded persuasion) he decided to reward my long standing loyalty to the brand.the battery side of the industry is still developing massively but because it hasn't got robustness & power of the petrol equivalents its giving Stihl unwanted negative reviews.but hopefully they'll get it right.im still a fan overall.thanks dan

Easy to use website
Delivery Service was amazing

Easy to use website with competitive prices

excellent products. Fast delivery, clear website. Allows you to review order before pressing the button!

We have a number of Stihl cordless garden tools each one is a joy to use.

Sthil SHE 71
garden vacuum and blower. I bought this primarily because it was a Sthil as I have a few of their products. I am a 68 year old woman and this machine is totally unuserr friendly. You need a tool to press on a lever that frees up the blower and vacuum pipe. However, Sthil no longer provide the tool so that is the first problem. The transition from blower to vacuum is a two man job and requires quite a bit of physical know how. This proved way too difficult for me. It is totally unuser friendly, awkward to handle, very difficult transitions, correct tool not provided, not the strongest of casing and overall a regretful purchase. My advice would be DO NOT BUY if you don't have help to rely on. What a cumbersome, ill thought out design by one of the industry leaders.
23rd Seotember. Thank you Sthil for replying sayi ng you have reached out. Can you let me know how you have reached as I cannot find any communication. Thank you.

All very good

Great products and great support as always. Recently purchased a new FS361! What a great and durable machine to have

What an egotistic company. Their customer service is rude on top of an attitude problem. Like many others, very disappointed. Although the machine quality is satisfactory, they aught to work on the human element, whereas at the moment. They might as well be robots. Rude robots at that. Obviously been programmed to be rude. Even their dealers have problems in communicating. thing is. Stihl does think that there is anything wrong with how they treat people. They should look at the reviews. But even with this, they won't think that they are doing anything wrong, so it must be the reviewer. which makes them. egoistic. shame that i have to give a one star rating

Stihl
RME 443.From the start nothing but problems with this lawn mower.Customer service nil, mower not up to job motor burnt out .Used five or six times a year over four years on small garden.Never buy Stihl again not value for money

Having tried to purchase Stihl equipment during a promotion and enduring an awful experience with a Stihl stockist (no reflection on Stihl ) I had to contact Stihl to ask for assistance.
It was my lucky day to get hold of Dan Perry.
He assisted us in a full refund from the stockist concerned which was quite a concern given the amount involved and honoured the promotion when we were then able to repurchase the equipment.
We cannot fault all Dan’s help, guidance and assistance both during the process and afterwards. He is what customer service should be!
A credit to the Stihl brand and super ambassador for the business.
Thank you Dan, we are so very grateful to you.

Just purchased a cordless pressure washer from stihl the rea 60 plus plus a stihl battery the ak 30s, looking forward to using it, but was quickly disappointed, on a full charge it lasted 10mins,then took 5 hours for the battery to charge, what a complete waste of time and money, never again.

As an arborist it saddens me to write this as Stihl used to be the Rolls Royce brand of the gardening game. They have filled their factories with cheap foreign labour and swapped the quality of steel in their products. My blade has broken twice in my new hedge cutter twice. My old model for 15 years ago has uts same blades. Never buying another product and made me devalue all the other products I own from them. NEVER AGAIN.

I had a fantastic experience with stihl's customer service. Dan, in particular, was excellent, professional, attentive, and quick to resolve my issue. His commitment to customer satisfaction made the process smooth and hassle free. Stihl has earned my loyalty thanks to Dan's outstanding support.

Based on my experience Stihl strimmers are to be avoided. I purchased a Stihl FSA56 battery strimmer in 2019, in the belief that their expensive products were of high quality and long lived. It had to be repaired in 2020. It has now broken irreparably, and my dealer says the cost of repairing it and replacing the mower would exceed the cost of buying a new product. When I phoned Stihl customer service after emails had just received the standard replies, they informed me it was my fault because the product had been 'overused'. Since I only have a domestic garden, and simply strim around a few fruit trees and raised beds, it would appear Stihl strimmers are no longer a wise buy.

We recently had a fantastic experience with Dan and Tara in Customer Support Team. My 2 year old Son is a huge fan of the Stihl toys, and we added to his leaf blower at Xmas with a chainsaw. Unfortunately the chainsaw developed a minor fault after a week of play. Dan was fantastic at helping us with our issue, and he and Tara went out of the way to replace his favourite toy, even delivering it to our house (we live close to HQ). Very rarely have we been granted such fantastic customer service, which left our son ecstatic.

We have just purchased our first home, and no doubt this experience will have us purchasing Stihl machinery for our home maintenance. Thankyou!

Fantastic machinery when it’s working! However, my mower’s bushing broke in less than 12 months. Luckily, it was only £11, so I didn’t bother with the warranty. My brushcutter, on the other hand, has been in for warranty repair for nearly five weeks, and it’s still not fixed. I’m not sure if the delay is down to Stihl or the repair company, but they claim they’re waiting for a part from Stihl. Either way, this equipment shouldn’t have these issues so early on—I take all the necessary precautions and follow the recommended care.

Virtually new battery hedgetrimmer stopped working. Apparently, I have to pay MY money to take it for 'assessment' to their NEAREST dealer, who is more than 40 minutes drive away. I then have to leave it there whilst they 'assess' it for warranty. Then wait for a reply. Then another visit to collect it. If it's NOT accepted for warranty, their hourly charges are so high that it would not be worth repairing. This product is an example of what has gone wrong with German companies. DO NOT WASTE YOUR MONEY!

Update 21 Jan. The special oil they sent me had NO EFFECT. This company does not deserve to be in business. They make demands, based on the internal processes THEY have decided to introduce. They refuse to take responsibility for the failure of THEIR product and try to palm off their failures onto anyone but themselves. DO NOT BUY STIHL PRODUCTS. They are badly designed, badly manufactured and they have NO CUSTOMER SERVICE!