Stirling Ackroyd, Sales and Lettings Specialists Reviews 

DO NOT USE!! they are my current letting agency. There are so many issues with the house I am living in and Stirling Ackroyd constantly just ignore our emails about the issues, they are not communicative in the slightest, to the extent that they didn't communicate to us that we couldn't move in the day we had been told and simply ignore all of our emails. We have been living in this property for 5 months now and since day one have made complaints about glaring issues, not one of these issues have been sorted, instead our emails have constantly been ignored.

Avoid at all costs these people are doing their best to profit some money.
So recently, me and my Mrs wanted to rent a house from them and they was trying to force us to get the no deposit option, so they can get some extra cash at the end of each month.
“”(By the way, before I sign anything, I called him three times to change that because I wanted to pay deposit and they said sign it and we’re gonna change it later)”””
When they saw that we are not falling for it, they came up with a failed reference “””(which by the way they never emailed me or contacted me to let me know about it. I was still waiting to get the house.”””
Reason for feeling it was CCJ “””(which was the first thing I told them. I explained that was a £300 court fine for a parking ticket that is already been paid and they accepted me.)”””
After that, of course, they wouldn’t give me the deposit back, “””(you signed, they said there is nothing we can do)”””

Jack is very helpful, he patiently and enthusiastically showed us many properties, so we finally found a wonderful one. Besides, Suzanna actively help us in communicating with the sellers throughout the buying process, and everything went smoothly!

Avoid at all costs. They will send you loads of spam emails, super unprofessional, very sneaky make sure you read the contract properly. Property tends to have many faults including mould and broken furniture that they will dismiss. Spoke to someone called Yusuf who kept pressuring me and as soon as I mentioned reading the contract he cancelled the offer. He also made me feel like I was delusional. Thank god I had photographic evidence.

I strongly advise landlords to avoid Stirling Ackroyd. Their tenant vetting process is shockingly poor, placing tenants with questionable financial histories and guarantors who have no assets—making it impossible to recover losses. As a result, I suffered thousands of pounds in rent arrears with no recourse.

To make matters worse, Stirling Ackroyd withheld the entire security deposit, which should have covered unpaid rent, while continuing to demand more money. Their behavior is not only unprofessional but outright exploitative, taking advantage of landlords already facing financial hardship.

Their deceptive business practices, convoluted contracts, and blatant disregard for their clients' well-being reveal them as nothing more than opportunistic scammers. Landlords, stay far away!

I made an enquiry this morning and the gentleman, Ciaran, I spoke to was extremely helpful, polite and friendly! He has arranged to come out b value my flat and sorted out an appointment to take a look at another place we'd seen online.

Would give them zero stars if that was an option but need to tick at least 1 star to register a review. Appalling service & shocking treatment of customers. Really poor internal processes which they then make their customers problem. Zero accountability for their own internal errors. While they're after small amounts of money in the short term, (multiple small amounts add up to them), it will come to bite them eventually as folks will write honest reviews like this - reading reviews, sounds like I'm not the only disgruntled customer, doesn't surprise me. Shame they don't understand the saying "what goes around comes around"

Ciaran was very helpful in processing my viewing request.

Great assistance from Ciaran on a possible flat purchase. Super friendly and helpful.

STAY AWAY IF YOU COULD!!
This company is run by thieves. They were agents of the flat that I rented until Dec-2024. It has been more than 2.5 months since I vacated the flat and more than 1 month since the owner agreed to release the deposit but they still have not returned a single dime.
Worst thing is they don't even reply to any emails.

I have lived in multiple rented properties over 10+ countries before but never seen such unprofessional people anywhere.
A 10yr old could do a better job!!

My encounter with one of the letting advisors - Rubie is amazing. She makes you comfortable and guides you in all areas of the letting process. She also explained all the process in details. I must say Rubie is good at your job and Stirling Ackroyd is a good letting agency. Thumps up for them. Thank you

If I could give zero stars I would. I've had the worst possible experience with this branch from any letting agency. Absolute bunch of con-artists. They will take your money and do absolutely NO work in return. ZERO!!
No professionalism, non-existent communication, work-shy, money hungry. Since tenants are no longer able to be charge letting fees, SA have taken it upon themselves to leech money off landlords by any means necessary. Their T&Cs are a crime against humanity!!
DO NOT do business with these scammers. Do yourselves a favour and take your business elsewhere, and thank me later!

I recently had the pleasure of working with Stirling Ackroyd for a valuation. I can confidently express that the service exceeded all expectations. The entire process was handled with professionalism, efficiency and attention to detail.

The team of valuers is highly knowledgeable and really understand the market which is essential.

Stirling Ackroyd also excels at customer service. They were accommodating at short notice, understanding the urgency of my request and delivering the valuation within a remarkably efficient timeframe. The entire experience was smooth.

I highly recommend Stirling Ackroyd Valuers to anyone seeking a reliable, knowledgeable, detailed and customer-focused valuation service. I will certainly be using them again in the future.

I had a terrible experience with Stirling Ackroyd’s property management service. I hired them to find tenants and manage my property for a fee of 10% + VAT of the rent.
The tenants Stirling Ackroyd vetted turned out to be very problematic from the start and stopped paying rent. This forced me to initiate eviction proceedings. By the time the bailiffs removed them, my total losses had reached approximately £32,000.
The court awarded me a money order, including the tenants' deposit. However, Stirling Ackroyd deducted their full management fees, even for the months when I received no rent.
Naturally, I am very frustrated with the estate agent for two main reasons:

a) They failed to properly vet the tenants. While one could argue this isn’t entirely their fault, in hindsight, I can point to several things they neglected in their rush to rent out the property.

b) Despite my significant financial losses, they still charged management fees for months when no rent was paid.

I would avoid them at any cost.

I spoke to Ciaran on the phone this morning about a property and he was informative, professional and friendly. Definitely would recommend.

Ciaran was really helpful over the phone and via email (quick responses).

Georgia, a very friendly and professional real estate agent, has a comprehensive understanding of the local market. Known for being knowledgeable and easy to talk to, Georgia is an asset to any real estate transaction.

I spoke to Ciaran Gallagher re the sale of a flat which is part of a relative's estate. Although Ciaran was stepping in for his colleague looked into the case and was extremely helpful, efficient and informative.

By far and away the best element of our sale process. Outstanding communication, knowledgeable and supportive, every aspect of our sale was delivered.

Recently sold my house through Stirling Ackroyd. Mark (Englefield Green) and Ben (Egham) did a great job.
They use a professional photographer and put a lot of effort into getting to know the house. I really valued Mark's advice throughout the process.