Stirling Ackroyd, Sales and Lettings Specialists Reviews 

The worst people to have a tenancy with, I have faced issues head on and had nothing but pain when they ignored my concerns. Ended up stuck in the worst tenancy ever where i feared for my safety

Spoke with Ciaran Gallagher today, very helpful and prompt

Excellent!!! I put my house up for sale on Saturday and it was sold on the following Tuesday! The Egham Branch guys are excellent. They were knowledgable, professional and were just simply great. I cannot recommend enough. If you’re looking for excellent service and some great salesmanship then these are your guys!! James and Ben are a real asset to the team.

Christopher was absolutely wonderful, polite, professional, and very knowledgeable about the property. He arranged the viewing quickly and made the whole experience smooth and enjoyable. Highly recommended!

Ciaran G. was extremely helpful over our initial phone conversation.
He answered all my questions and was quick to offer a range of options and viewing opportunities. Thank you!

Good comms and responsive, had a the details

If I could give zero stars I would
Awful awful people
Totally non responsive and unprofessional
They agreed on a flat price then as soon as I signed up with them started threatening me that they won’t do viewings until I reduce the price!
Their phones didn’t work for weeks then they took my Property offline on key websites
When I queried no one came back to me for weeks!!!
DO NOT hand over your property to these people!

David gave a fabulous Survey on our potential property and called me before his appointment there and afterwards to give me a brief breakdown of his findings and asked me to contact him on his direct number should I have any further questions or queries about the property and the report (which I did take up the opportunity and was extremely happy with his response). Thanks!!

Brooke was very professional and took the relevant details quickly and accurately. She was able to provide a valuation appointment within the next couple of days,

Call wasn’t answered but it was returned with apologies the same afternoon. My enquiries were answered efficiently and promised confirmations of viewings came by email and telephone within the hour. Keo and Paul both combined a professional approach with a friendly manner

I have been in contact with Georgia at head office for some time now (3 years), and although we have never met in person, I truly appreciate her proactive and professional approach. She consistently reaches out to check if she can assist with my properties, demonstrating a genuine commitment to client care.

Her knowledge of the market and willingness to help, even without immediate business, speaks volumes about her dedication and work ethic. It’s refreshing to deal with an estate agent who values long-term relationships rather than just quick transactions.

If you're looking for a reliable and professional agent who genuinely cares, I would highly recommend Georgia at the head office in Surrey.

I recently completed my flat sale with Stirling Ackroyd in Guildford and I am very happy with the support that Martin, Jack, Sandra and Brian provided through the 3 month process. I agreed to sell my flat for under asking but to a buyer they recommended who was serious about buying and wanted to move quickly. I agree this recommendation was the right one. The team are very experienced and went above and beyond to help me at points as I live a few hours away. I really recommend using them and would not hesitate in using them again.

Fantastic service from Jason Hirdes. He went above and beyond resolving a difficult situation. Wonderful to experience someone who cares so much about their work and the company.

Suck! Don’t recommended at all !! Unprofessional, unreliable, not friendly, late reply!! If you rent a house from them, you do all the things on your own, no one will gonna help you, the property management are useless!!

A Successful Let with Stirling Ackroyd !!
I put a house on the market, in Twickenham, to rent in December 2024, that I thought would be a difficult time to find a new tenant.
Thanks to the good work of Honor Clements and the Team at Stirling Ackroyd, I had a firm offer at the full asking price in less than a week. I now have professional tenants in my house and am looking forward to a long term tenancy.
The Team at Stirling Ackroyd were friendly, personable, efficient and good to get along with and have excellent local knowledge.
I will use them again and can recommend them

AVOID! No communication!
I have had an awful experience with Stirling Ackroyd Streatham, they do not respond to emails, promise to callback and you don't hear anything. I asked for a formal complaint to be raised which they ignored until I chased them for it, they asked if they had resolved the complaint (after doing nothing) I confirmed it was not resolved and should have heard back within 3 days this was nearly a month ago. I would never use them or recommend using them the treatment you will receive is appalling.

I rented a property through Stirling Ackroyd for 3 years which they also managed. I would recommend against anyone using them if avoidable. Throughout our tenancy, they ignored issues such as flooding from flats above and rectifying water damage as well as addressing persistent issues with damp (even as we did everything we could to combat it).

They also failed on multiple occasions to share updated entry codes to the building for days after update, often leaving us unable to gain access to the building without support from our neighbours.

Finally, on moving out over the summer, the flat was cleaned to the same standard we received it in yet we were charged for a further professional clean as the landlords wanted to do works to the property in between lets (I live nearby and could see it was occupied by the landlords due to lights being on late into the evening - Stirling ackroyd allowed them to keep the flat in a pretty shoddy state, including doing very amateur painting jobs and repair).

They also tried to leave utilities and council tax in our name in the two week interim between lets - I had to call to each utility and the council to rectify this. The council mentioned this was on the request of the property owner. A terrible service, would recommend pretty much any other estate agent over them.

I would not recommend this firm. My experience as a landlord with the lettings section in Woking/West Byfleet was extremely unsatisfactory. They did not follow instructions, were slow, inefficient, failed to give timely or (at times) any advice, and even now are not following their own complaints procedures! A very frustrating experience.

I do appreciate customer care responding to this review but I have already been in contact with customer care and we are now moving onto a formal complaint to the Property Ombudsman. Stirling Ackroyd were responsible for my property for 7 months only (they took over my appointed letting agents) but in that time it was just a catalogue of inefficiencies, ignoring instructions and just general hopeless managing skills on their part. I would NEVER, NEVER, NEVER
recommend this firm for anything.

I note customer care's response to my review and that it is almost word for word the same response as to their other bad reviews. Wake up customer care! It is not enough to say you take customer care seriously but you must also act on negative reviews and do something for your unhappy customers. Otherwise your response is meaningless.

I have been in regular contact with Joel for a while now, and I am always impressed by his professionalism and enthusiasm. He reaches out to me a few times a year, and I genuinely enjoy receiving his calls.
He is incredibly friendly and approachable, making every interaction pleasant and worthwhile. His enthusiasm is infectious, and he has a great ability to balance professionalism with a personable approach.
I particularly appreciate the time he takes to discuss the state of the housing market, sharing insightful information that is both relevant and helpful. His knowledge of the industry is evident, and he always seems genuinely happy to share his expertise and answer any questions I might have.
In addition to his professional knowledge, what sets him apart is his proactive approach to engagement. It’s clear that he values building long-term relationships, not just transactional ones.
I believe his skills, attitude, and dedication make him a true asset to Stirling Ackroyd, and I have no doubt he will excel in any role in the business.

Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!