St. Modwen Homes Reviews 

We are currently in the process of purchasing our home at Bramshall Meadows, and the service we have received from Olivia has been nothing short of amazing. We receive regular email updates, including photos and nothing is too much trouble. She is always on the end of the phone (or email) if you have any questions or need help. She has a wealth of knowledge when it comes to purchasing your property and no matter what issue we have come across (usually to do with estate agents or solicitor's) she has always found a solution. Olivia is an incredible member of the St Modwen/Miller team and she should be recognised for such outstanding service, we truly cannot thank her enough for her help so far. We can’t wait to get in our new home! Steph and Steve

We purchased our home at Bramshall Meadows in Staffordshire and Olivia was brilliant. Kept us updated on the process and even on move day waited for us to hand over the keys as we were travelling some distance. First class service from end to end from Olivia. Thanks for your help in making the process as stress free as possible. Lovely development too and good quality homes, highly recommend. Thanks Olivia, a credit to St Modwen!

From our very first phone conversation, the sales advisor Kyle at Snibston Mill, St. Modwen Homes impressed me with his professionalism, knowledge, and genuine care for our needs. He made several promises about the level of service we could expect, and I’m delighted to say that he delivered on every single one of them.

He guided us through every step of the process, kept us updated, and ensured everything ran smoothly from start to finish. His attention to detail and dedication truly made the experience stress-free and enjoyable. Without a doubt, he is the best sales advisor I’ve ever dealt with, and I couldn’t recommend him highly enough.The builders are also excellent at their service and we haven't felt any issues so far on the building quality.

Absolutely dreadful since Miller homes took over (I didn’t think it could get any worse but apparently it can) they simply don’t reply to emails to customer services and you have to email the complaints email address instead.

Also contractors can damage your home and they won’t fix it! Painters pulled my tumble dryer out and scratched all my flooring, I sent a picture immediately but they are denying liability.

ABSOLUTELY DREADFUL.

Sarah and Shirley in the sales home at Kingsgrove, Wantage, have been a real pleasure to work with. First rate attention to detail and to the customer needs. No stress, no pressure. Great experience.

I tried very hard to make a cash purchase of a St. Modwen Homes Flat in Wantage, but after accepting my Offer the Company made this impossible. Firstly after accepting my Offer they issued a Reservation confirmation with an impossible completion date. Then they claimed that my Offer, which they accepted, was in fact an incentive which could be lost if I did not meet the impossible and non-agreed completion schedule. When I raised the issue with Staff I was told that they wanted to complete the sale before their imminent year end, hence the ridiculous and unachievable date. This date also conflicted with their own Ts and Cs which indicated 8 weeks to exchange not completion. My Reservation fee should have been refunded immediately when I had to pull out because of St. Modwen Homes unilaterally imposed dates and rudeness, but it took over 5 weeks and several calls and emails to get even half of it back. When I emailed again to ask for the full amount because it was demonstrably their fault that the deal collapsed, they chose simply to ignore me. In the meantime, their highly aggressive, well frankly rude, Progress Chaser contacted my Solicitor and Estate Agent and was rude to both of them. My Solicitor's Staff commented that they had never ever been spoken to like that before, drawing an apology from the Progress Chaser who commented in an email to me from the Progress Chaser. who stated "If we (i.e. St. Modwen Homes) do not press the urgency to Estate Agents down the chain, they usually are not so motivated". This was patronising and insulting to the highly professional women who run the well established Agency I was using. In any case, they were working from me, not St. Modwen Homes. There is an established protocol for queries via Solicitors when required and the progress Chaser simply added undue confusion and stress to the process without speeding-up anything. The on-site St. Modwen Sales Lady was helpful, but in terms of corporate communication and customer management, this experience was from the previous Century in tone, manner and attitude. I am 73 years old and have bought and sold numerous properties of different types over the years, and this has been by far and away my worst and most disappointing experience. I'd hoped to move close to family, but St. Modwen Homes made this purchase impossible for no good reason and did not respond with any positivity, or indeed at all in some instances, when I tried to resolve issues with them. I am referring this to the Property Ombudsman as it has been unnecessarily stressful, and in my opinion, unethical in business terms, A nightmare home buying experience.

We are in the process of purchasing our home at the Bramshall Meadows development. The whole process has been made a lot smoother and easier by the incredibly lovely Olivia. She truly truly cares about the clients she deals with! This is evident in the way she has spoken to us since we first visited the development back in 2024. She is super knowledgeable!! She knows that development like the back of her hand and has an in depth understanding of the end to end construction process.
Although there have been delays with our plot, Olivia has kept us updated with the progress of our house, sending us photos regularly which we have really appreciated as we currently live so far from Uttoxeter.
Olivia is an asset to St. Modwen/Miller Homes. Her ability to build rapport is fantastic, she has gone above and beyond and really helped us on this journey and we're looking forward to completing in a few weeks!
Thanks for everything Olivia! We cannot wait for our long awaited Mayne!
Priscilla

Liverpool City Council gave land to St Mowden free of charge to build affordable homes on the Plot

There were supposed to be homes built on the plot in the Liverpool L4 district, but the project never went ahead. Instead, the St. Mowsen sold the land for £1.2 Million and kept 100% of the money. The County ward is in dire need of new investment, yet this lot didn’t give a single penny back. It’s an absolute disgrace — you're sitting on money made from this community and doing nothing to support it.

Lib dems have a campaign to release the money back to Liverpool City Council ( Not Labour) do the right thing give it back.

I did send an email to the company ,todate I've not had a reply.
Next stop is BBC Watchdog

We reserved a home with St. Modwen but 4-weeks later decided to cancel. We had concerns about the estate management set up for new build estates, having experienced poor service and spiralling estate management fees on our existing home which we had purchased from new 3-years ago.

We confirmed cancellation on the 1st July and were advised a refund would be made less £250 administration fee (£750 in total).

It’s now 15-days later and we still haven’t received our refund. We’ve chased and chased and no one is responding.

A site sales rep advised it can take up to 4-weeks but the reservation form we signed and NHQC state refunded reservation fees are made within 2-weeks.

At time of enquiry, the house builder was really responsive and after we reserved we were bombarded with emails and calls to ‘progress’ the sale with them pushing for completion in June, even though we hadn’t committed to that at time of reservation, and were again advised at reservation meeting we had 60-days to exchange contracts (June completion would have been just over 30). So the builder was really responsive at that point. But since cancelling we’ve not heard anything and have had to chase and chase for our money back.

Really disappointed and this is now holding up our ability to put a deposit down on a rental property we have been referenced for and accepted to let.

We watched our dream home being built from the foundations up and could not wait to move into it.

The final week before move in was full of ups and downs and stress and if it hadn’t been for Kyle I very much doubt we would have completed on time.

Kyle is not just a salesman, he genuinely cares about your experience and goes above and beyond to ensure your move is as smooth as can be (despite the hindrance of some solicitors !!) he is a credit to St Modwens and now I look forward to living in my perfect home.

Excellent Experience – Great Home and Outstanding Support from Kyle

We purchased our new home from St. Modwen Homes Snibston Mill, Coalville last year November, and the experience has been nothing short of fantastic.

From the very beginning, Kyle – the onsite sales representative – was incredibly helpful, knowledgeable, and supportive. His professionalism and approachable manner made the buying process smooth and stress-free. Kyle genuinely cared about our concerns, answered all our questions patiently, and went the extra mile to ensure everything was in place. He is a true asset to the St. Modwen team, and we can’t thank him enough for his dedication.

The quality of the home itself has exceeded our expectations. It’s well built, feels durable, and came with very few snags – a testament to the excellent workmanship. On the rare occasions we’ve needed aftercare support, the St. Modwen team has been prompt and responsive, resolving issues quickly and efficiently.

Overall, we’re very happy with our home and the service we’ve received. Highly recommend St. Modwen Homes – and if you’re lucky enough to have Kyle guide you through the process, you’re in great hands!

Having been in the house for a few years it was a great feeling when St Modwen (Miller) homes agreed to rectify a problem in the loft. I would particularly like to single out the technicians Jim and Austin, together with St Modwen staff Matthew and Louise. I can't thank them enough.

We are really happy to buy our first new home at Snibston mill. Kyle gave us beautiful tour of the site and helped us choosing one of them. He is really helpful and respectable. Kyle was always there to answer our any questions or doubts. Fabulous experience with St. Modwen Homes.

We had a very positive experience with St Modwen homes at Snibston mill.I will be forever grateful for Kyle’s service. He really made it easy to buying process so easy and quick. His communication honesty and integrity and willingness to listen allow us to purchase our property with satisfaction . Highly recommended..☺️☺️

Kyle at snibston mill, Coalville helped us so much through the process of buying the house! He was there to answer any questions or worries we had and definitely put us at ease! He has great customer service, we couldn't of done this without him!
Katie & Ryan x

Garden hazard!
To keep a long story short. My garden was extended and they have left it as an absolute health and safety hazard. I wish I could add images to reviews!! After countless chasing customer service and the site managers are a nightmare to get hold of. They came to the property and said “here’s my number if you need any help let me know” every time I message it gets read and ignored! Yet again this week I was told they would be coming to fix the garden and no one has showed up!! I have had a horrific experience with SMH and have a lot of regret about going with them now. I even put in a formal complaint and the procedure for this has not been followed correctly.

ORIGINAL REVIEW MAY 2025
Where to start? Well mixed feelings to be honest. I purchased a property on Blythe Fields and moved in last November. Credit to the sales team (Fiona), who was very helpful all the way through the process. I can not fault that part of the process. The problem is the after sales and customer service. I have been in the property for 6 months and I still have outstanding snags. I work in a manufacturing industry and fully expect snags. It is how you deal with them that counts. It started off well and quite a few were ticked off the list. The problem is after a few weeks and once you have completed your surveys, the urgency to finish you snags wears off. My main issue now is my back lawn. As others have pointed out, it appears they just throw them down over whatever ground is there. My lawn is uneven, bumpy, has not bound together, is sodden and more surprisingly has the ability to grow rocks?? The customer services manager (Lewis) who was dealing with this, informed me that the garden contractors would come and carry out tests to make sure it was laid correctly. It never happened. After chasing and chasing Lewis got back to me to inform me he had moved to another site but had handed over my snags and files to the new customer services manager for my site (still no name). After a few weeks of continual chasing with no replies, I decided to copy in the sales office to see if they could assist. Fiona kindly responded and said she had forwarded my emails to the new customer services manager and she would be in touch soon. I bet you can guess the next part?? No contact from the new customer services manager. I chased, yet again copying in the sales office. Another apology and was now informed my emails had been forwarded to an "Amanda" in customer services. Again no response or contact which has led to me writing this review. I am not a troublesome customer and a simple "sorry for delay, I have been busy in the new role and I am catching up with your file" would have been sufficient, but to not respond in any way for weeks and weeks is shocking. I am away on holiday soon but if I have no answers by my return, I think the only option available is to protest outside of the Blythe Fields sales office. Nobody should have to contemplate doing this when buying a new build.

UPDATE 25.06.25
Quite remarkably the customer services has somehow got worse. Amanda (west midlands customer services manager) will just not respond to any email. I have been polite, I have sent daily chases, I have even informed her, I have no choice but to put in a formal complaint. Even then she does not reply. One excuse I have been told is that due to Miller Homes taking over St Modwen, that she doesn't have a St Modwen email address and is not allowed to mail me from a Miller Homes address. I am sorry but I set up new starter email addresses at work and its a 5 minute job. I refuse to believe a multi million pound company can not get this sorted in 4 months? How can you be the West Midlands Customer Services Manager for St Modwen but not be able to communicate? Even if that was the truth you could pick the phone up or even email from the generic customerservice @stmodwenhomes.co.uk address which I am sure the Customer Services Manager has access to. I have come to the conclusion that unlike other businesses that require repeat custom, their attitude is that customer service just does not matter as you can not ask for a refund. I will be updating again in another few weeks.

We couldn’t have asked for anyone better. Making this special experience stress free and exciting every step of the way. Since day one Olivia has been so accommodating and welcoming. She has also made sure to keep us up to date, with plenty of pictures showing the transformation along the way.
Olivia is a true asset to your team and we couldn’t recommend her enough, she has been amazing.

I purchased my dream house last august with my wife. After the winter, I noticed my garden was in horrific shape and boggy (compared to my neighbors). So I raised with Customer service in march.
They dug holes and confirmed there was a drainage issue.
Then arrange contractors to quote the work and gave me written confirmation the garden will be fully repaired/Replaced.
Then Miller homes merged with St Modwens in April and they wanted to conduct another investigation.
They originally tried to blame the poor garden due to a worm infestation. However I argued and reminded them they already confirmed NO Drainage installed.
After another visit to dig half my garden up, no drainage was found (No matching the develoment plans).
They are now dragging there feet and we are months down the line with no date or confirmation they will repair/replace my garden.
Customer service are an absolute nightmare to deal with.
If they refuse or continue I will have to take legal action as they have already admitted fault but now trying to worm there way out of repairing my garden.
Never dealt with customer service like this before.
Any I am only 1 of many customers that have experienced this shocking service.

Allie was so helpful from when we first reserved our plot to handing us the keys when we moved in! What an amazing lady she is an absolute star! She kept us informed throughout!