St. Modwen Homes Reviews 

After Miller combines with St.Modwen, the customer service gone wildly worse. I have told them the tiles went wrong for months and no replies at all. It is not like that before when we move in years ago, the site team would take care of it at once and the problem will be solved within a month. It is really disppointing and I am not going to recommend it anymore.

I was very happy with my experience at St Modwen Homes . It’s always a stressful time when buying a house and I have to say Tigan was so helpful and always had a smile and there to make the whole process as easy as possible. Very happy with my experience at Brandon Leas .

Buying a house with St Modwen Homes was over all a good experience. Purchasing with a chain can be very stressful and at points we wasn’t sure it was going to go ahead. However, with great communication from the team especially Tigan we always felt reassured as she motivated us on. Some minor snagging issue were noticed after completion but the team sorted these issues and nothing was ever too much to ask. A massive thank you to Mick, Dave & Tigan for all of their efforts. We are very grateful and are looking forward to enjoying our new home.

As a first time buyer, my experience went really well with Branston Leas. Everything was explained really clearly throughout each stage by Tigan. She made sure I was well looked after. Highly recommend!

Olivia @ Bramshall Meadows has been so helpful in our home buying journey. She is knowledgable, thorough and friendly. We are excited to move into our new home next year!

We are looking at purchasing a new home at Bramshall Messows in Uttoxeter and Olivia has been great in terms of her patience and expertise. We are so excited to purchase a new home there as soon as ours sells!!

Me and my partner had an amazing experience when dealing with Branston Leas. Tigan made sure the process went smoothly and was always there to offer her support. Would definitely recommend to any first time buyers!

Absolute pleasure dealing with Tigan at Branston Leas, no faults what so ever and such a smooth process, highly recommend!!

Moved into our lovely home earlier this year and couldn't be happier! We had our fair share of problems when going through the process given our selling chain but Tigan and the whole St Modwen team were really helpful and supportive throughout. Very grateful to all.

Buying a St Modwen home during the Miller Homes takeover has been the single worst decision we’ve ever made. They take your money, then vanish. The “aftercare” and complaints process are a complete joke.
 
Here’s what we’ve endured:
* Major defects: Toilets and baths unusable due to blocked drains two weekends in a row, leaking bathroom sinks that needed multiple fixes. All mixed with other very lazy snags including damaged windows, broken toilets, chewing gum mastic, blown/broken bricks, damaged kitchen worktops due to no sealing around the kitchen sink, unsecured bathroom sinks, chipped fascia boards (probably caused by the poor site behaviour outlined below), damaged glass door (paid extra) which they are taking months to rectify.
* Dangerous site behaviour: Builders throwing stones at houses, and diggers swung over our fence and garden — a serious safety hazard. Here’s what the director said about the stones incident: “having taken this up with the people in question, they confirmed that wasps were starting to build a nest on the gable end of the plot and they thought it a good idea the try and knock it down, they have been discouraged from taking such stupid action”. Shows the level of professionalism from all parties
* Utilities chaos: Electricity, gas, and solar panels all incorrectly registered, leaving us unable to set up bills for months. We’ve lost an entire summer’s worth of solar benefit and spent 20+ hours on the phone. Miller refused compensation stating “as I stated in a previous response we have now processes in place are per Miller Homes guidelines to ensure all meter serial numbers and readings are submitted in a timely fashion.” That doesn’t exactly help us now does it?
* Water meter disaster: St Modwen even tried to bill us for water usage before we legally owned the property.
* Deception: A sales advisor pressured us to reserve by lying that half the land would be sold off. Also, when we reserved the property we were not told what stage the build was at meaning it was a fight to choose the options we wanted.
* Customer care and complaints failure: Our “customer care manager” disappeared for months with no cover. When we escalated our complaint, directors responded with lazy, dismissive emails — they couldn’t even get our road name right. The complaints process feels designed to wear customers down, not resolve anything.
* Snag process started off well, but is now very slow. We think this is because the site manager in charge of the snagging process is hopelessly overworked.
* Often when snags are worked on, they create more work (wrong coloured replacement kitchen door was sent, hole hacked in the back of kitchen drawer to allow the drawer to close around a gas pipe).
* All this from what St Modwen claim is an award-winning site.
 
This company is a shambles. Staff are leaving left right and centre, systems don’t work, and customers are treated with contempt. Even our conveyancer described their processes as a joke after being chased for exchange of contracts a few hours before St Modwen issued a new contract due to miller homes taking over.
 
Avoid Miller Homes/St Modwen at all costs. They are incompetent, dishonest, and incapable of managing customer complaints.

UPDATE:
If you dare to raise a formal complaint, you are simply ignored under the guise of an “investigation.” Emails go unanswered for weeks. During this time, ongoing snagging issues are dismissed by an incredibly rude Regional Customer Service Manager, who appears to have little understanding of what customer service actually means.

What is even more concerning is that when you complain about poor customer care, the very same Regional Customer Service Manager — who is directly responsible for the issues — is appointed to handle the complaint. This is a clear conflict of interest and shows that Miller Homes does not even follow its own complaints procedure.

At every stage, responsibility is deflected. Everything is framed as the customer’s fault, and at no point do Miller Homes accept accountability for their own failings.

Based on our experience, once contracts are exchanged and money has changed hands, customer care becomes dismissive, defensive, and borderline hostile. This is not how a reputable housebuilder should treat its customers.

It’s been a great experience dealing with St. Modwen. Kyle has been extremely helpful right from the start, making the whole process smooth and stress-free. He explained everything clearly, was always approachable, and went above and beyond to get things moving. The quality and professionalism from St. Modwen have been excellent, and I would strongly recommend them to anyone looking for a reliable builder.

I moved into my St. Modwen home at Branston Leas in March 2025. The sales process was relatively smooth, and the team were generally helpful throughout. There were a couple of occasions where I was told one thing only to later find that wasn’t the case — not deal-breakers, but frustrating nonetheless.

Unfortunately, since moving in, the customer service has been virtually non-existent. I’m no longer able to deal with the site manager — who was brilliant — and everything now has to go through the Customer Service team. It’s now September and my snagging list is still not complete. Communication has been a major issue: emails often go unanswered for weeks, and there’s been very little proactive follow-up.

I’ve also repeatedly asked for a full set of plans to check details for accuracy, but they’ve refused to provide them. This lack of transparency and accountability is incredibly disappointing, especially considering the investment involved in purchasing a new home.

While the house itself has potential, the lack of proper aftercare and ongoing support seriously undermines the overall experience. I expected more from a developer of this size and reputation.

I recently bought my new home at Snibston Mill and am currently watching the build go up. Kyle has been amazing keeping me up to date and helping to smooth the way.

He is very knowledgeable and is happy to help wherever he can, he truly cares about your experience.

I am looking forward to working with him while we put our new home interiors together and feel confident that the excellent customer service will continue knowing that he is on hand when you need him.

I am very disappointed with St. Modwen Homes. I have raised concerns for months about serious issues in my property, but no effective action has been taken. Cracks on the walls, water marks, and a cracked window during winter raise concerns about the quality and durability of the build.

In June, my front door broke and has still not been repaired, leaving my home unsecured while I live here with my young child. This is not acceptable under any circumstances.

Customer service has been extremely poor and unresponsive. In addition, nails have been left scattered around the estate, causing repeated tyre damage to my car. Despite evidence, the company has refused to cover these costs.

Given the poor build quality, lack of accountability, and ongoing customer service failures, I cannot recommend St. Modwen Homes Kiln Gate.

I haven't had a bath/shower for one week because each time i do, my living room  gets wet because there is a leakage in the bathroom and they have refused to come sort it out, also issues with my fence which is popping open  i reported over 2 weeks ago still no response to my emails.  Am completely fed up of the St Modwen homes/Miller homes customer services avoiding phone calls and not replaying to emails. I bought one of their  properties in Kiln gate estate in ST6 and my completion date was 24th of May 2024. They have made my life a living hell  since i moved in and there services is appalling and disgraceful. They deliberately avoid phone calls and don't respond to emails and act like a dodgy developer that don't care about people that bough homes from them and its clear they are one of the worse developer in the UK. 

They change their name to Miller homes in February this year and the situation has gotten worse since then and they are not doing anything to fix this which is a shame. 

Am really fed up of the hole situation and regretted buying a home from St modwen/Miller homes, even the site manager could not help me sort things out, all he kept saying is leave it with me and nothing has been done when this should be classed high priority.

I had similar experience previously  when it took  over 8 months to fix my garden.  Its a shame really and i have no choice than to put this out here on the Trust pilot for the world to see because am fed up of their lies and games.

We have 2 major issues at the moment. 1. We cant use the main bathroom shower due to poor grout workmanship. its only been just over a year and there are gaps in the grout in the family shower. St Modwens/Miller homes sent a plumber who seems to have made it worse. We are being told by customer service not their problem. 2. There seems to be no drainage in our garden and when it rains it pools at the bottom end. I have asked for evidence of the drainage in the garden that was meant to be installed and met with complete silence.

Now moved into snibston mill. From start to finish kyle was excellent. When I moved in I was very dubious after watching way to many YouTube snagging videos to the point where I booked one of them to do the snag.

I have been looking for issues for the last 6 days and found nothing. Today we have the snag which was nearly 4 hours long. Full results will come back tomorrow yet the company said it was excellent.

Site manager Joe has been first class since we moved in always walking around the site and happy to help. When moved in gave us his number encase any issues came up.

Couldn't be happier with Kyle (sales) Joe site manager and the house/site

Would rate higher than 5 stars if could.

Absolute disgrace. It was really bad customer service already but since taken over by Miller Homes the only answer you can get is “we are to busy and someone will be in touch with you” They have ruined my garden in May and since that time Im trying to get customer care site manager at Egstow Park in Clay Cross to come over and see what has been done but still no luck after 3 months constant calls and emails. AVOID AT ANY COST.

We are absolutely thrilled with the service we received throughout our home-buying journey. The communication was easy, prompt, and incredibly efficient. The ongoing support has been both highly professional and genuinely personalised — something we truly appreciated as first-time buyers.

We feel incredibly lucky and grateful to have met Olivia at Bramshall Meadows She guided us through the entire process with clarity, patience, and understanding, making what could have been a stressful experience feel seamless and even enjoyable. We couldn’t be more thankful for her help in making our dream of owning a home come true.

As for the development itself, the new St. Modwen estate in Uttoxeter is stunning — spacious, green, and thoughtfully planned. We can’t wait to settle in and become part of this growing, vibrant community.

My partner and I began our search for our first home around the Uttoxeter area in April, with no prior experience in the property market. We came across a St. Modwen Homes property on Facebook and decided to enquire. Within 24 hours, Olivia at bramshall meadows reached out to us and immediately offered her support and guidance to help us begin the process.
From the very beginning, Olivia was incredibly helpful, knowledgeable, and reassuring—especially when it came to making big decisions for our first home together. Her positivity and professionalism made the entire journey feel seamless. We truly felt that our best interests were always a priority.
Thanks to Olivia’s support, we were able to purchase and move into our new home within just 6-8 weeks. Any questions or concerns we had along the way were handled quickly and efficiently. What stood out most, though, was the outstanding aftercare. No matter how big or small the query, Olivia always made time for us—and that genuine care didn’t go unnoticed. For anyone unsure about purchasing a home with St. Modwen Homes or Miller Homes, I honestly encourage you to look no further. Our experience has been nothing short of excellent, and we couldn’t be happier with how everything has turned out. We truly believe that without Olivia’s guidance and support, we wouldn’t be in the position we are today—settled into our first home and feeling confident every step of the way.