Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more
Company details
Information provided by various external sources
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Contact info
426 Oxford Street , 2022, Bondi Junction, Australia
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4.7
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The guys at STM were very helpful in…finding ski boots.
The guys at STM were very helpful in finding me a pair of ski boots for my painful, difficult feet.
August 12, 2022
great ppl to deal with .fast postage. items as described
good prices fast postage highly recommended to buy from thank you
August 8, 2022
Great!!
Great advice initially on helping me choose my ski, prompt and friendly service. Received my skis mounted and delivered in 2 days after I put in my online order!
July 31, 2022
All good :) :) :)
July 10, 2022
Delivered quickly to SA
Delivered quickly to SA, and board at an awesome price. Well protected in transit. Lib Tech Dynamo.
July 4, 2022
STM has a good range of high quality…
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
July 4, 2022
Awesome Service! Will be back
Awesome Service!
Had a to to add an item to existing order - No problems!
FAST delivery was really appreciated.
Great brands.
New customer - will definitely be back!
July 2, 2022
All good very happy with item thanks
July 1, 2022
Friendly staff
The staff were very friendly online and even in person. Bought a wrist guard size too small, got it exchanged for another size easily. Will definitely return!
June 26, 2022
Awesome jacket
Awesome jacket, good price. Excellent follow-up when arrival of jacket was slow
June 19, 2022
Great range and competitive prices!
Very happy with all the items I have purchased online. Great range of ski products at very competitive prices.
June 2, 2022
On sale and delivered quickly!
June 2, 2022
Online order.
Ordered online. The shoe wasn't actually available in the colourway I chose. However they promptly refunded my money. No problems at all.
May 16, 2022
Every detail of transaction went…
Every detail of transaction went smoothly. Professional and prompt service and Excellent products for our unique Aussie beach culture! Keep up the good work.
May 15, 2022
Nothing wrong with the product just…
Nothing wrong with the product just mailed to the wrong address
May 10, 2022
Reply from STM Snow Surf Skate
Hi Richard this was an unfortunate outcome for which we apologies. The surfboard bag ordered was drop shipped direct from the supplier to yourself. We ensured that the correct address was provided to the supplier. The supplier has inputted the wrong address - most likely due to autofill or potentially just human error. We have drop shipped over 1000 bags in this manner and you have been the first to encounter this problem. Thank you for bringing this to our attention even though the bag eventually made to you as it has forced us to implement some checks in our systems to ensure this does not happen again. Again apologies and enjoy the bag.
Regards
Darren
my package havent gotten on time
my package havent gotten on time, I need to travel in less than 1 day and I bought it specially for it. Now I have to figure out a way to transport my board.
May 5, 2022
Reply from STM Snow Surf Skate
Hi Mariel
I totally understand your frustration and apologise it has not arrive as yet. As explained on the phone your delivery was dispatched the next day. As you chose regular post rather than express the estimated time for delivery is 3-5 business days. You are still within that time frame so there is every chance it will arrive in time. Australia Post is usually a very reliable freight carrier (the largest in Australia) but unfortunately this happens sometimes - we can not control Australia Post. If by chance the bag does not arrive as mentioned we will refund you and have advised there are plenty of surf stores in Byron Bay for which you can buy a board bag from. I realise this is not ideal and I will continue to monitor on our end and keep you updated.
Regards
Darren
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.