Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more
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Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more
Company details
Information provided by various external sources
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Contact info
426 Oxford Street , 2022, Bondi Junction, Australia
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4.7
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Good experience from Adelaide.
Easy to deal with. Pricing was fair.
I paid online. The fins were promptly sent and delivered.
The fins are as expected, and now I just need to get used to them 😂.
December 23, 2022
Fantastic customer service
This order had a very quick turnaround and was delivered ti another address.
January 4, 2023
A+ response and service
Discrepancy with payment was sorted without many questions asked. Great service and fast delivery!
January 1, 2023
Easy ordering site with good prices
Easy ordering site with good prices. Darren was very knowledgeable when discussing bindings and fitting.
December 26, 2022
Amazing product
Amazing product! Great customer advice over the phone. Exceptionally prompt reply to my email query. Can't wait to give our body boards to our our kids for Christmas!
December 10, 2022
Reliable & Responsive
I was worried that the purchase wasn't going to arrive on time AND I emailed STM who reassured me that it would...and it did arrive in time
December 5, 2022
hasnt arrived yet
December 3, 2022
Reply from STM Snow Surf Skate
Hi Ian apologies for the delivery taking longer than normal. During the lead up to Christmas with large parcels and a rural destination Australia Post have indicated some slower than normal delivery times. I will also lodge an enquiry with them to see if we can get some more information for you. Regards Darren
Product advertised accurately
Product advertised accurately
Fast response with order - delivered when it was promised
Competitive pricing
Good communication throughout ordering and delivery.
November 3, 2022
Excellent service
November 8, 2022
Average Service
I must be a bit spoiled ordering items receiving communication that day or next and next day communication stating it's on its way. Waited 3 days heard nothing so enquired. Eventually despatched following day. Still haven't received item 8 days later. Must be aus post fault.
October 31, 2022
Reply from STM Snow Surf Skate
Hi Mark thanks for your feedback. I am happy to always receive feedback as it allows us to identify areas where we can improve however I am a little confused by your comments.
In terms of 'Delivery Times Pathetic' - You ordered on a Saturday 29/10 and the product was dispatched via Australia Post on the Monday 31/10 (the first available day any courier collects) - Australia Post is regarded as the most reliable and fast delivery network in Australia however I cannot control their delivery times. You did have the option to choose Express Post and have it delivered next day. If there was an urgency to receive this product this option would have been most suitable. You would also need to factor in that larger parcels often do take a little longer.
In terms of 'Poor Communication and Sarcastic comments' - I have included a copy of the communication between yourself and my online staff.
Conversation started from online store
Mark Earl (Australia) messaged you from the Thank you Mark! - STM Snow Surf Skate - Checkout page.
Tuesday
Mark - Can you give me an idea when my order will be despatched I have heard
nothing since my order
9:04 AM
Mark - Do you have anyone answering enquiries
10:22 AM
STM - Yes Mark, we do, but only during business hours.
As you placed your order on Saturday and postal services do not operate
on weekends, it's likely your order will be dispatched today.
You • 10:29 AM
Mark -Thank you
10:51 AM
Wednesday
Mark -Track my order requested initiated
4:22 PM
STM - Order status lookup
Order #15729 was fulfilled.
You can view your full order details here: https://stmonline.com.au/5751373895/orders/5dd8998ee82ba3592d19c8aa3b116397/authenticate?key=********************
If you have additional questions about your order, feel free to message us.
Automated • 4:24 PM
I don't think I need to say anymore. I understand that we have not lived up to your expectations and it's your choice to shop wherever you like - it is impossible to please everyone but we do our best to deliver good service, communication and delivery times which can be seen by the vast majority of reviews we receive.
Darren
Goods delivered in a timely manner
Goods delivered in a timely manner. no problems with ordering
October 5, 2022
Stoked with STM, O&E board bag
Stoked with the O&E board bag. Extra thick padding protection for my board.
Best price, excellent service. Super fast freight.
October 11, 2022
Purchase quickly dispatched
Purchase quickly dispatched, and good notifications. Delivery held up - not STM's fault, and good continued updates regarding delivery.
October 10, 2022
Delivered very fast and exactly what I…
Delivered very fast and exactly what I wanted.
September 29, 2022
Satisfied customer
Easy on line purchases system, prompt delivery within a few days makes for a satisfied customer. Have purchased from them before and will do again.
October 6, 2022
Great Product and fast delivery very…
Great Product and fast delivery very very happy customer
September 27, 2022
Great price cheapest on vans shoes
Great price cheapest on vans shoes, good delivery very happy.
September 1, 2022
Great service and speedy delivery
Great service and speedy delivery. Customer service has been awesome
August 13, 2022
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