STM Snow Surf Skate Reviews 

545
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more

Rated 5 out of 5 stars

Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more

Rated 5 out of 5 stars

STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.

Rated 5 out of 5 stars

STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more

Company details

  1. Winter sport Store
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

545 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(545)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn’t get what I paid for

10 days after purchase of soft board it still hasn’t been shipped. Tracking information is not available and I’m none the wiser if I will get my board. It’s very disappointing

March 15, 2023
STM Snow Surf Skate logo

Reply from STM Snow Surf Skate

Hi Duncan
I just checked the tracking and your surfboard has arrived which is great news. There was definitely some delays with the courier for which I apologize. With large parcels they are sometimes reluctant to collect. We chased down the courier on multiple occasions and we communicated this with you several times to keep you informed. Upon booking in for collection the courier company should have sent you updates via email which for some reason hasn't occurred. Sorry for the inconvenience. I hope you enjoy your board.
Regards Darren

Rated 5 out of 5 stars

Great service

Communication was friendly with quick e-mail responses.
My ordered surfboard arrived quickly and was very well packed.

February 23, 2023
Rated 4 out of 5 stars

Quick delivery

Thanks for delivering my goggle and snorkle quickly.
However, the tagging was confusing.
The size tag was for a youth goggle and I had requested and adults size; the invoice had OS (which I interpreted as 'one size').
It did fit, so I had no cause to return it.

February 2, 2023

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