Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more
Company details
Information provided by various external sources
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Contact info
426 Oxford Street , 2022, Bondi Junction, Australia
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4.7
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with.
Communication with the team is on point,fast delivery and seems to have the stock in when you order awesome.
May 28, 2023
Excellent company to deal with!
First time buyer and it was definitely a pleasant one! Purchased new ski boots, the website was easy to navigate, prices were excellent and the postage came super fast. Will definitely be a returning customer, when I need the next piece of gear.
May 29, 2023
Good communication and very fast…
Good communication and very fast delivery… Will purchase from STM again.
May 27, 2023
Well I bought my items for warmth &…
Well I bought my items for warmth & they have exceeded their expectations for how lightweight they are.
May 23, 2023
Great Customer support
Great Customer support to return and change the sizing of a surf board bag.
April 27, 2023
Overall good
The delivery process was efficient and products good but you left the magnetic tag on the socks😭
April 25, 2023
Got terrific advice over the phone
Got terrific advice over the phone and the product was dispatched and delivered quickly. Very happy with my STM Snow Surf and Skate experience!
April 4, 2023
Processed and shipped order quickly.
March 25, 2023
Simple and quick ordering process.
April 2, 2023
Reply from STM Snow Surf Skate
Hi Malcolm
Sorry for the delay in delivery. The order was placed on Sunday and the product was dispatched on the Tuesday. Usually doesn't take that long to get to Byron however I think the Easter good Friday and Monday has worked against us. We try to get the orders out asap but once it has left us we cannot control Australia Post delivery times. The tracking says it's in transit to Byron. If you haven't received within the next couple of days lets us know and I'll lodge an enquiry.
Regards
Darren
Easy to deal with
Easy to deal with and extremely happy with the experience. Would recommend them to all
March 31, 2023
Good Communication with Online Chat
They responded promptly to the online chat (via email) and were prepared to negotiate on price, and the delivery was prompt. Also the product met our expectations as it was as described.
March 31, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.