STM Snow Surf Skate Reviews 

545
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more

Rated 5 out of 5 stars

Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more

Rated 5 out of 5 stars

STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.

Rated 5 out of 5 stars

STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more

Company details

  1. Winter sport Store
  2. also in
  3. Sporting Goods Store

Information provided by various external sources

Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

545 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(545)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

STM Online were amazing!!

STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!!

From the start he kept me informed on my preordered goods and made everything run super smooth. Keep up the awesome work guys!!

August 27, 2023
Rated 5 out of 5 stars

Excellent Service and Great Products

STM braved the treacherous world of limited-edition skate memorabilia and got me my Bones Brigade decks. Charlie went to great lengths to make sure I understood and was happy with the pre-order and ordering system, kept me up to date through a shifting and uncertain delivery period and was as excited as I was the whole time. This shopping experience was tremendous fun and my new decks are beautiful

September 1, 2023
Unprompted review
Rated 2 out of 5 stars

I’m trying to return an item and no one…

I’m trying to return an item and no one has contacted me to help me get this sorted. My son is desperate to get the shoes changed over but until I hear from you we can’t do a thing.

August 31, 2023
STM Snow Surf Skate logo

Reply from STM Snow Surf Skate

Hi Tracy
I am having a look into this for you. Can you provide me with some information relating to how you communicated with us. I have scrolled through our emails and cannot find anything. Our online messaging system does not have anything from you aswell. I will give you an email address which will come direct to me so I can ensure we action your request. Please email darren@stmonline.com.au.
Darren

Rated 5 out of 5 stars

Highly recommended shop

Great range, expert advice and importantly outstanding after sales assistance.
Darren in particular has been cheerful and relentless in helping my protruding (annoying) small toe fit into the Lange boots I bought - it's really appreciated and noticed.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I needed the item shipped quickly and they were able to find a faster service. Such great personal service. Thanks Diego

July 29, 2023
Rated 5 out of 5 stars

Great Customer Service STM

Had to cancel my order due to an unexpected medical event and was given full refund for which I am very grateful - thanks Diego!
My previous purchases from STM have been excellent experience and all items good quality. I have also found STM very price competitive so expect to buy from them in the future.

July 28, 2023

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