Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more
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Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more
Company details
Information provided by various external sources
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Contact info
426 Oxford Street , 2022, Bondi Junction, Australia
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4.7
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I can highly recommend STM Snow Surf…
I can highly recommend STM Snow Surf Skate. The purchase of a youth wetsuit was seamless and at a great price. The wetsuit was posted and arrived promptly, and it was in excellent condition. I can highly recommend this seller to any prospective purchaser.
April 26, 2024
Very prompt service at a good price
Very prompt service at a good price. It was a large item and it arrived within 3 days.
March 30, 2024
Good price fast shipping
March 26, 2024
Great customer service
I recently purchased a Volkl bag from these guys. I emailed a couple of times to ask questions and asked for some more photos. The replies were super fast and photos came through immediately. I was away on holidays and asked them if they could hold the bag until I was back which was also not a problem. Great customer service from Diego
March 22, 2024
Unprompted review
Prompt service and competitive pricing
Prompt packaging and delivery. Competitive pricing and free shipping.
February 23, 2024
No response yet..
I don't have the item I ordered or paid for yet so a bit hard to respond haven't heard another since I placed my order!!!
February 23, 2024
Reply from STM Snow Surf Skate
Hi Sue
Sorry for the inconvenience. Can you provide your order# so I can have a look into the delay.
Regards
Darren
super fast delivery and excellent…
super fast delivery and excellent customer experience !
February 27, 2024
First rate customer service.
First rate customer service.
STM went out of their way to sort my ski bindings with really short notice, to accomodate my trip to Japan the next day.
February 26, 2024
STM graciously price matched with…
STM graciously price matched with another store and processed the refund for the difference quickly. They were totalling obliging in all aspects. Highly recommend dealing with STM.
February 23, 2024
Top service
Can’t speak highly enough of these guys!
Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aust post, they promptly helped rectify the issue for me! So amazing. Will def be ordering again! Great range, price and customer service. Trifecta 🙌
February 15, 2024
Unprompted review
Efficient Experience
Great website, easy to navigate.
I paid extra for Express Post and I received my parcel within 5 days (I'm in country Western Australia - parcel sent from NSW).
Thank you for an efficient experience.
January 26, 2024
Fast delivery and good surf skate
December 26, 2023
You’re asking for a review but I still…
You’re asking for a review but I still haven’t received it..
November 26, 2023
You're asking for a review in You're asking for a review in which I don't receive yet my purchased item?... Can I ask you? Is my item coming? Sad.... this company don't know what's goin on...which I…
You're asking for a review in which I don't receive yet my purchased item?...
Can I ask you?
Is my item coming?
Sad.... this company don't know what's goin on...
November 25, 2023
Reply from STM Snow Surf Skate
Hi Tatay you ordered on Saturday during the Black Friday sales. This is historically one of the largest volume sales periods during the year. We managed to dispatch your order on Wednesday which is a little slower than normal for us for which I apologize. We pride ourselves on our quick delivery which can be attested here by the positive reviews we receive for delivery and quick dispatch. The tracking indicates it should be arriving today. You should have received a tracking which you could have entered to update you on where your order was in transit and expected ETA. Alternatively you could have emailed for an update for which we would have gladly accommodated. Again apologies for the inconvenience we have caused you.
Regards Darren
It has not arrived yet.
November 24, 2023
Reply from STM Snow Surf Skate
Hi Sarah apologies for the later than normal delivery. The Black Friday sales resulted in above average sales and as a result a backlog of orders. I note through the tracking delivery is expected today. This is longer than normal for us which is opposite to what most of our customers experience which is indicated by the many 5 star reviews for our prompt dispatch and delivery. Hopefully if given another chance we will be able to improve our efficiency during these high sales periods like Black Friday Sales etc.
Regards
Darren
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