Easy to use website, I also called the store to clarify about my item before buying it online and the person who took my call was super helpful. The item was dispatched same day and received in 48 hou... See more
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Can’t speak highly enough of these guys! Ordered a product for my son’s birthday which they processed quickly and arrived in time despite my lack of organisation. Then when it arrived damaged by Aus... See more
STM has a good range of high quality winter apparel that other stores don’t stock. I highly recommend STM for all your snow gear needs especially when you’re partial to a particular brand.
STM Online were amazing to deal with especially Charlie who made my transaction seamless and easy!! From the start he kept me informed on my preordered goods and made everything run super smooth.... See more
Company details
Information provided by various external sources
Hit the mountains in style with the latest in snow and ski gear from our online snowboard shop. We stock some of the leading brands across the world, so visit us online to order your snow gear Australia wide!
Contact info
426 Oxford Street , 2022, Bondi Junction, Australia
- (02) 93875994
- darren@stmonline.com.au
- www.stmonline.com.au
4.7
Excellent
545 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Happy with the helmet
The helmet size is easy to guess, xs,s or l/xl. I guessed the correct size with ease. It fits great…
October 27, 2024
Exactly as described and shown
Exactly as described and shown. Arrived quickly and in excellent condition. Thank you.
August 29, 2024
Everything came on time.
July 26, 2024
good prices / quick delivery
June 26, 2024
Great service
Wasn't sure what skis I wanted and STM spoke with me for some time about pro and cons of certain brands. Eventually settled on some and the skis arrived on their suggested date.
June 24, 2024
Very happy with the product and service
June 26, 2024
Great product and competitive pricing
Great product and competitive pricing, and quick delivery.
June 26, 2024
Great customer service
They didn’t have the stock in store after ordering online but organised with the supplier to have it shipped straight from them and delivered quickly. Great customer service
May 25, 2024
Not impressed…
Often out of stock stuff appears in website on Stock. They take Little while to post orders. Just overall. Not the best customer service.
May 29, 2024
Reply from STM Snow Surf Skate
Hi Pablo
Yes you are correct. Of late we have been a little slack in this area. Unfortunately we had a corrupted database and the sync between our website and our physical store went wrong and resulted in some stock errors. When this happens the website sometimes shows stock as available when in fact it is not. Very frustrating and inconvenient for both customer and us. So apologies.
Regards
Darren
Really impressed with their customer…
Really impressed with their customer service. I ordered online and product was oversold - they offered me a deal on a similar item and it was gratefully received. Please consider using STM as I’m sure they will look after you. Thanks STM team. Craig
May 3, 2024
Unprompted review
I love your work guys your stock is…
I love your work guys your stock is great and delivery is quick
April 27, 2024
How hard is it to pack a skateboard!
The deck I ordered has shown up with scratches all over the kicks and edge of the board. The trucks are single coated with a spray can I can tell because I can't even check the tighness of the bolts without all the paint falling off revealing the poor workmanship. Would highly recommend staying away from this company if these are the quality of products being sent out.
I won't be back
April 26, 2024
Reply from STM Snow Surf Skate
Hi Cesira if you could provide some images of the complete skateboard so I can check what you are referring to and the extent of the scratches. As far as we are concerned the skateboard was brand new and packed in bubble wrap prior to delivery. I can only assume if there were some scratches this maybe why the complete was 30% off. In terms of the trucks this is what is provided by Globe themselves - we have no input on the type or quality of trucks provided on complete skateboards. They are Tensor Maglight trucks which are regarded as one of the leading truck brands and retail individually for $85. These are powder coated and we have had no issues from the 1000's of completes or trucks we have sold. If you were unhappy with the skateboard you always had the option to return and if it arrived with scratches we would cover the freight cost back. This is still an option if it has not been ridden.
Regards
Darren
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