Stokers Furniture Reviews 

6,847
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and helpful without being pushy, allowing people to browse comfortably. Many appreciate the personalized advice and the pleasant, unhurried atmosphere that makes the shopping process easy and enjoyable. People are also very satisfied with the product selection, noting the vast amount of quality furniture and diverse ranges available. The overall service is frequently highlighted as excellent, with many finding the entire purchasing journey smooth and efficient. Reviewers often express high satisfaction with their purchases and readily recommend the company.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Product

People report positive experiences with product, often praising the wide selection and quality of furniture... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the helpfulness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have purchased various items from Stokers over the years and have always been impressed with the range, price and quality of items. Service is friendly, knowledgeable and helpful without being push... See more

Rated 5 out of 5 stars

Stokers was highly recommended to us by a friend, so we headed down to chester and we were pleasantly surprised by the variety and quality on offer. First we were helped out by Nathan, which we h... See more

Rated 5 out of 5 stars

We have purchased a number of items from Stokers Chester over the years and have never been disappointed. When we wanted furniture for our extension Stokers was our first choice. From the minute we ar... See more

Rated 5 out of 5 stars

We bought a mattress from Stokers and unfortunately it was faulty. They could not have been more helpful especially Joe Tudor who helped us decided on another mattress no matter how many times we wen... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Interior Designer
  4. Living Room Furniture Store

Written by the company

As one of the oldest furniture retail businesses in the Northwest you really can feel at home with Stokers, it has always been family run and is currently in the care of the fourth generation. Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Stokers Furniture - Never Beaten on Price

Written by the company

As its reputation for quality and service grew so too did Stokers
Stokers’ proud heritage ensures a commitment to continuing a quality service offering expert advice and exceptional choice of truly fine furniture.

Peace of Mind

Bricks and mortar – the store came before the computer!

Bricks and mortar – the store came before the computer!
Bricks and mortar – the store came before the computer! Stokers is an established business. We have been successfully serving our local community for over 110 years and created a reputation for quality and value for money. From this website we can bring our offer, customer service and value for money to a wider audience. When you order on our website your order will not be left to a computer to fulfil, it will be handed direct to a salesperson at the store who will contact you personally to discuss your order and lead you through the process from order to dispatch of the goods.

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(6,847)

1,479 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very pleasurable way to choose a bed

The experience of looking and finding the right bed was very enjoyable. Carl the salesperson is very knowledgeable, friendly and above all for us, not pushy. Indeed it was a very pleasant process. If we had questions, Carl answered them and let us choose with very little interruption. All in all a lovely way to choose a bed.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Service provided by Carl Sixsmith

Service provided by Carl Sixsmith.

I was very pleased with the service provided by Carl Sixsmith He was extremely helpful without being in anyway “pushy”. There seemed to be very few staff in the store on the day I visited. This did not detract from the service I received I will certainly recommend the store to anyone requiring quality furniture The suite I purchased is to replace one purchased from Stokers 23 years ago

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

In-store experience was very positive

In-store experience was very positive, we were given space to browse and staff (Mike Williams) were very responsive when we were ready to purchase. Process was straightforward, quick and communication was clear at all times.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

New sofas

Found exactly what we couldn't find in any other shops, the quality is great and the price was really good as well. Jenny was really helpful and helped us get the sofas exactly how we wanted them.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

We visited Stokers to purchase sofas

We visited Stokers to purchase sofas, we have never been before and was very impressed with the vast amount of choice. No sales person bothered us whilst looking around which was a pleasant suprise ( Most furniture sales staff pounce on you immediatley). We approached Scott Dupree in the Chester store who helped and advised us with colour choices then he left us to have a good look around. Once we made our choice Scott then assisted us with our purchase. He was very helpful and advised us on our delivery etc. Thank you Stokers Chester and Scott Dupree for our good experience.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture Purchase

We have purchased our house furniture and carpet needs from Stokers for a good number of years, the quality backed by warm friendly experienced staff draws us back when we need new or replacement furniture or carpet(s).
This was the case again Carl Sixsmith of Southport spent a good deal of time making sure our choices were the right ones, we needed new bedroom furniture and he assisted us greatly. We enjoyed our time with him, choosing furniture isn’t always easy but Carls assistance made our choices less stressful. We now know we’ll have good quality products again from Stokers backed by their professional support. We’d recommend Stokers every time.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

My husband and I have not bought a new…

My husband and I have not bought a new lounge suite for a number of years and found it hard to agree on what we wanted. However, as a result of the patience and care of Andrew Short at Stokers we have purchased our dream solution. It's a lovely store to visit made better by the lack of pressure from Andy.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Great selection of furniture with very helpful staff. Mark Cain dealt with my purchase and was a great help explaining the process. Would highly recommend!

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

We recently purchased a 3 piece suite…

We recently purchased a 3 piece suite from Stokers in Chester and were delighted with the service we received.
Scott Dupree was exceptional, very friendly,polite, courteous and knowledgeable.
I would strongly recommend Stokers from my experience.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Furniture browsing and purchase experience

Browsing furniture is really pleasurable; they have lots of high quality choice but also you do not have to fend off staff pushing to sell you something. However, when we did need information Andrew Short was on hand with answers in a friendly manner. He was efficient in organising the purchase, storage and delivery details. I hope the final stages, the delivery are equally pleasurable.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great store

Great store, wonderful selection of furniture to choose from. Jenny was particularly helpful, just the right amount of help so as not to be intrusive as we trundled around from sofa to sofa. Jenny very helpful and made the purchasing process easy - a professional young lady. Thank you Jenny.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

sales staff are just not interested in…

sales staff are just not interested in helping from the minute you walk in unless it is to ask for a trust pilot review or commission on sales.
Please save your money or visit the other more popular furniture companies in the retail park. do not waste your money with this company.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

A Chester chair from a Chester store

We went to the Chester store to have a look for recliner chairs. The showroom is huge with plenty of choice. We had a good idea what we wanted, we were approached by Mike who was very helpful making the final decisions of colour and fabric. He certainly knew his stuff about the product we had selected. Thanks Mike

May 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look