Stoneacre Motor Group Reviews 

18,562
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the purchasing process smooth and enjoyable. Many people highlight the excellent customer service, noting the friendly and approachable nature of employees who provide clear explanations without pressure. The overall user experience is frequently described as easy and efficient, from initial contact to vehicle collection. However, some customers also noted issues with the condition of the vehicles received. These included reports of cars being faulty from pickup or developing unexpected mechanical problems shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting helpful and... See more

User experience

People report positive experiences with user experience, often describing the process as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew welcomed us to the dealership without pressuring us. We were able to look at an example of the car we thought might be suitable both inside and out. Once we had explained our requirements a te... See more

Company replied

Rated 5 out of 5 stars

After several phone calls regarding car I found it quite easy to deal with Steve McNulty over the phone . We arrived at showroom and he was there with all necessary paperwork and everything ran smooth... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with the guys at Stoneacre Ackworth. Made me feel really comfortable and helped me to choose my new car. Pick up went smoothly and they spent time explaining ever... See more

Company replied

Rated 5 out of 5 stars

Ashley was very helpful to Janet with her not very good on her legs we looked at 4 different cars some being easy to get in, but not the wheel chair or walker. But Ashley kept showing us a different... See more

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Welcome to Stoneacre Motor Group, we have thousands of new and used cars in stock at our dealerships in England and North Wales


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(18,562)

4,509 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s always a great experience at…

It’s always a great experience at Stoneacre we have felt with them on a few occasions now

August 1, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

It's always encouraging to receive positive feedback. Thank you for taking the time to leave a review and kind comments regarding your recent experience at Stoneacre. We are so pleased you enjoyed your visit and hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 4 out of 5 stars

They made my experience good

They made my experience good. The vehicle was ready for me to test drive. The staff were very helpful and informative. All my subsequent queries were promptly answered.

July 18, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're pleased to receive this 4-star review. Thank you for taking the time to share your thoughts. We hope to welcome you back again in the near future.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Very easy process

Very easy process. Andrew and Oscar were very helpful throughout the whole process.

August 1, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We thank you for the time taken to leave a review and provide your feedback. We're so pleased you rated Andrew, Oscar and the team so highly. I'll be sure to pass this review to the team who I know will be delighted.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

This is my 8th Suzuki from the…

This is my 8th Suzuki from the silverlink branch, always received the best service, before, during & after purchase.

August 2, 2026
Unprompted review
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Reply from Stoneacre Motor Group

We're so pleased you rated us so highly, thank you for taking the time to provide this review and recommendation. We really appreciate you being a loyal customer and helping to share the word about us. We look forward to welcoming you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Very knowledgeable about the models…

Very knowledgeable about the models they are selling, always helpful with questions and eager to please you.

July 23, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We are very happy to hear your positive comments about your recent experience with us here at Stoneacre. We appreciate the time taken to leave a 5-star review and I will make sure to pass on your comments to the team.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Good experience

Live a long way away from Lincoln Kia so everything was organised via phone and email. Everything about the customer service was as to my satisfaction and I would happily buy from them in the future. Garry made the whole experience seamless, thank you.

July 31, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review, we appreciate all feedback and we're pleased to see the service provided by Garry at our Stoneacre Lincoln Kia branch was to our high standards.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Excellent staff and purchase experience.

Thoughtful , knowledgeable staff who make the purchase straightforward and a pleasure to complete.

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're so pleased you rated us so highly, we want to thank you for your business and for taking the time to provide this 5-star review.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Excellent staff who were very willing…

Excellent staff who were very willing to get us sorted and on the road
Great at setting up the car and cameras

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for your positive comments about Stoneacre! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Great!!

It was a great service and very helpful and friendly

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for your review and kind comments. We really appreciate your business and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Very friendly and professional team

Very friendly team Paul Roots was very engaging and efficient emailing all the pre-sale information through by email. The whole experience was professional from viewing and test driving the car and picking up my new car three days later.Beth from finance did a great job explaining the relevant paperwork and was very helpful when I couldn’t open the finance documents on my PC. The guy polishing and ensuring the cars in the show room looked fab was chatty and obviously took pride in what he was doing. Great team.

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We are very happy to hear your positive comments about your recent experience with us here at Stoneacre. We appreciate the time taken to leave a 5-star review, and I will make sure to pass on your comments to the team.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Very helpful all the way to my purchase…

Very helpful all the way to my purchase on my new xc40 excellent Thank you👍

August 2, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for your positive comments about Stoneacre! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.

Best Wishes
Stoneacre Head Office

Rated 1 out of 5 stars

Stay away from them please

Incompetent set of people - Clutch problem turns to Misfiring. A 22 plate car misfires

They are LIARS!!!!

I regret buying car from them - Rochdale branch

They are just after your money

February 6, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We strive to provide a high level of service, and we are disappointed to learn of your experience. Please be assured that your feedback is important to us. We will pass your comments to the relevant team for review.

Best Wishes
Stoneacre Head Office

Rated 1 out of 5 stars

Avoid them please - Incompetent set of people

Please avoid this establishment. After having the clutch in my car repaired, I am now experiencing misfires. Upon returning to them the following day I was quoted an unreasonable price for further repairs.

June 10, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We strive to provide a high level of service, and we are disappointed to learn of your experience. Please be assured that your feedback is important to us. We will pass your comments to the relevant team for review.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Great local company, excellent customer service.I've bought a car from graham before…

I've bought a car from graham before ,he knows his cars and he knows his stuff , simple process , quick to get me on the road ,

July 30, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for the time taken to provide this positive 5-star review. Our team strives to deliver the best service possible, and we're glad you found this to be the case during your visit.

Best Wishes
Stoneacre Head Office

Rated 4 out of 5 stars

Pretty good. Bit of chasing needed

I had to do a bit of chasing, but overall it was a positive experience.

August 1, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for your review. We really appreciate your business and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Alex and staff were fantastic

Alex and staff were fantastic, very helpful and patient with me

July 30, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review, we appreciate all feedback and we're pleased to see the service provided by Alex was to our high standards.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

This is our second car from Lexus…

This is our second car from Lexus Newcastle 😀 another professional and enjoyable experience throughout
Special thanks to Steve McNulty
And All of the team for looking after us again
Best regards
David & Andrea Clark

July 26, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We appreciate your kind words and want to thank you for taking the time to write this review. We're so happy to know our team delivered a positive experience during your recent visit. Providing high-quality service is always our goal, and it's great to hear they met your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

The best triumph dealer

Seriously, this place is the place to buy your motorbike, it is the most relaxed triumph dealership I have been into. Everybody is friendly and they remember you from two years before knowing your name when you walk through the door.
I can’t recommend this dealership highly enough. Go and take a look for yourself.

July 23, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to review your experience with us. We appreciate all customer feedback here at Stoneacre and we are pleased the service provided was to our high standards.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Fab from initial look around to…

Fab from initial look around to driving away with my new car xxx
Staff so helpful honest and genuine.
Answer all my questions and made me feel valued .
The latte was lush aswell xxx

July 30, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you so much for this 5-star review. We're thrilled to hear that you had a great experience with us. Your support means a lot to our team, and we're so glad we could meet your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

The best of the Best

I recently visited Stoneacre Renault in Sheffield and dealt with Rob Hitchen. Rob was very friendly and helpful, super knowledgeable and patient with explaining everything. Alex and the rest of the team are also very helpful and lovely people who take pride in what they sell. Would highly recommend a visit.

August 1, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for the time taking to leave a review and provide your feedback. We're so pleased you rated Rob, Alex and the team at our Stoneacre Sheffield Renault branch so highly. I'll be sure to pass this review to the team who I know will be delighted.

Best Wishes
Stoneacre Head Office

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