Stoneacre Motor Group Reviews 

18,562
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the purchasing process smooth and enjoyable. Many people highlight the excellent customer service, noting the friendly and approachable nature of employees who provide clear explanations without pressure. The overall user experience is frequently described as easy and efficient, from initial contact to vehicle collection. However, some customers also noted issues with the condition of the vehicles received. These included reports of cars being faulty from pickup or developing unexpected mechanical problems shortly after purchase.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the helpfulness, knowledge, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting helpful and... See more

User experience

People report positive experiences with user experience, often describing the process as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Matthew welcomed us to the dealership without pressuring us. We were able to look at an example of the car we thought might be suitable both inside and out. Once we had explained our requirements a te... See more

Company replied

Rated 5 out of 5 stars

After several phone calls regarding car I found it quite easy to deal with Steve McNulty over the phone . We arrived at showroom and he was there with all necessary paperwork and everything ran smooth... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with the guys at Stoneacre Ackworth. Made me feel really comfortable and helped me to choose my new car. Pick up went smoothly and they spent time explaining ever... See more

Company replied

Rated 5 out of 5 stars

Ashley was very helpful to Janet with her not very good on her legs we looked at 4 different cars some being easy to get in, but not the wheel chair or walker. But Ashley kept showing us a different... See more

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Welcome to Stoneacre Motor Group, we have thousands of new and used cars in stock at our dealerships in England and North Wales


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(18,562)

4,509 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful the process was smooth.

July 25, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for your review and kind comments. We really appreciate your business and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Amazing service from start to finish

Everything we asked for was done by Trevor prior to collecting our new car. We would highly recommend both Stoneacre Mazda along with Trevor for the service we received there. Customer service was excellent thank you Trevor.

August 1, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you so much for taking the time to share your experience with us. We're so happy to hear your visit was a positive one. Our team works hard every day to provide high-quality care, and it's rewarding to know that the team's efforts made a difference during your recent visit.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Great Service the start of my visit just to…

From the start of my visit just to browse the car range I was treated to a very professional and caring experience, the sales manager Dameon Rudd was a pleasure to deal with and looked after me fantastically well, a credit to the Lexus dealership.
I was able to take the car out on a test drive and immediately I was convinced it was for me. The whole process of buying the car was perfect it was ready on time as arranged and Dameon went through every detail on the vehicle, what a professional FIVE STARS he deserves

July 30, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Denis Smith, it's always encouraging to receive positive feedback. Thank you for taking the time to leave a review and kind comments regarding your recent experience at Stoneacre. We are so pleased you enjoyed your visit and hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

I bought my first Honda CRV Hybrid from…

I bought my first Honda CRV Hybrid from Stoneacre 7 years ago and the experience from the sales team Josh and Elizer in the service department and the ongoing customer service was absolutely outstanding. They looked after my car even when I had a few issues and they sorted them out expediently. I was so impressed that I came to buy another Honda CRV and was welcomed again by Josh and Dan who again was absolutely outstanding in their sales manner.

August 1, 2026
Unprompted review
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Reply from Stoneacre Motor Group

We are very happy to hear your positive comments about your recent experience with us here at Stoneacre. We appreciate the time taken to leave a 5-star review and I will make sure to pass on your comments to the team.

Best Wishes
Stoneacre Head Office

Rated 2 out of 5 stars

Unpleasant unhelpful buying experience…

Stoneacre MG Derby.
Unpleasant unhelpful buying experience and sold service plans that weren't with the paper they were written on. When I call, they always trying to sell something.

Issues with staff especially a female who was dealing with me, who didn't have a clue, what was going on.

August 6, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to share your feedback with us. We are disappointed to learn of your experience. We take your comments seriously and will review the situation to ensure these issues are addressed.
Thank you once again for your feedback, and please feel free to reach out to us directly should you wish to discuss the matter further.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Good experience

Good experience. Very quick to arrange test drive, talk finances and arrange delivery. Pick up and quick and easy and thrilled with new car

August 1, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review. We're happy to hear you enjoyed your experience and appreciate your support. We hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

I was very happy with the service I…

I was very happy with the service I received on Saturday, very helpful and friendly

August 1, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Emma Johnson, this is just the kind of feedback we love to see here at Stoneacre. Thank you for taking the time to share your experience with us. We are so pleased you enjoyed your visit and hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 4 out of 5 stars

Good one

Good one! Feeling well

July 28, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for your review and kind comments. We really appreciate your business and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Excellent professional service!

Excellent professional service!
I would 💯% recommend Stoneacre Liverpool. Shout out to Brian who was friendly, professional and very knowledgeable and looked after us every step of the way! Thank you Brian and thank you Stoneacre Liverpool!

July 30, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you so much for your positive comments about Stoneacre! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

The customer service was brilliant

The customer service was brilliant, we were put at ease straight away. Everything was explained step by step and we were able to take away our new car within the week. Would highly recommend Stoneacre Motor Group.

August 1, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review and recommendation, we appreciate your feedback and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, patient and polite. Explained workings of car clearly and answered all our basic questions.
Were not pushy, which is what we wanted.

July 23, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to review your experience with us. We appreciate all customer feedback here at Stoneacre and we are pleased the service provided was to our high standards.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Renault 5

Renault 5 turned out to be a very popular car to buy. I placed my order which was supposedly to be deliver in June. However due to unforeseen issue, such as customs delay and etc, the car was not delivered to the dealership till July. the communication with Kelsey at Stoneacre was brilliant, she kept me updated every other day with information about the arrival of the car - such lovely gesture to take my worries and frustration away.
Today the car was handed over to me in pristine condition as expected. Kelsey was very patient with us with the procedure and made sure all our questions were answered before we drove off. Also Aaron and Rachel deserve a praise too for providing with extra helps during the purchase!
Thank you again for such great service!

August 2, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We are very happy to hear your positive comments about your recent experience with us here at Stoneacre. We appreciate the time taken to leave a 5-star review, and I will make sure to pass on your comments to the team.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Paul Roots made experience clear with…

Paul Roots made experience clear with his friendly knowledgable approach

July 29, 2026
Unprompted review
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Reply from Stoneacre Motor Group

We're pleased to hear Paul provided you with a high level of service. Thank you for providing your thoughts. We hope to see you again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Dylan could not have been more helpful…

Dylan could not have been more helpful in makeing this experience in this mainly digital world a pleasant and interesting experience for 2 oldies.

July 28, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We want to thank you for providing this 5-star review. We're happy to hear you had such a positive experience thanks to Dylan and the team. Thank you for choosing Stoneacre.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

EXCELLENT EXPERIENCE LEASING MY…

EXCELLENT EXPERIENCE LEASING MY MOBILITY CAR FROM NISSAN AT STONEACRE GRIMSBY
I have recently taken out a new mobility lease car and couldn’t be happier with the whole process. From the moment I walked in Darcy Bryant was fantastic professional, and genuinely helpful throughout.
Darcy took the time to understand excactly what I was looking for, explained everything clearly without any pressure, and made the whole experience straightforward and enjoyable. Nothing was too much trouble, and the handover of the car was smooth and well organised.
I’m really pleased with my new Nissan and would definitely recommend Stoneacre Grimsby and Darcy in particular to anyone looking for a new or used car. Great service all round .

July 31, 2026
Unprompted review
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Reply from Stoneacre Motor Group

Thank you for taking the time to provide your thoughts. We strive to deliver a pressure-free service and we're pleased to hear that's what you received. We hope to welcome you back again in the near future.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

The Staff were all extremely helpful

The Staff were all extremely helpful. Trevor Marshall made choosing the model of car, that best suited my needs easy. The whole process went smoothly from ordering to collecting the car. I was kept informed of the progress regularly. The Finance advisor was also extremely helpful and explained the relevant paperwork.

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for the time taken to leave a review and provide your feedback. We're so pleased you rated Trevor and the team so highly. I'll be sure to pass this review to the team who I know will be delighted.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

New S07

From start to finish no messing about once the car had been chosen paperwork done and a new car after a few days. Thanks to Dan for getting the deal done.

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

We're grateful you took the time to share your feedback. It means a lot to our team to know they met your expectations.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

Went in with not holding any hope as…

Went in with not holding any hope as petrol cars have taken a real big hit in value. The tam looked after me and came up with a great deal. I walked away with the car the same day.

July 31, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review and recommendation, we appreciate your feedback and hope to welcome you back again soon.

Best Wishes
Stoneacre Head Office

Rated 5 out of 5 stars

A great experience

Great selection of cars on view and easy to make choices to ensure you get the right car. Adam was patient, willing and helpful. Knowledgeable and informative he helped us make the right choice.
All the staff where approachable professional and friendly. Al round c a good experience.

July 29, 2026
Unprompted review
Stoneacre Motor Group logo

Reply from Stoneacre Motor Group

Thank you for taking the time to provide this 5-star review, we appreciate all feedback and we're pleased to see the service provided by Adam was to our high standards.

Best Wishes
Stoneacre Head Office

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