The Stone & Tile Company Reviews 

2,279
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptional speed of delivery services, noting how quickly orders arrive and how well-packaged the delicate tile samples are protected. Many individuals express great satisfaction with the premium aesthetic appeal, competitive pricing, and the ability to test physical materials before making a final purchase. Some reviewers were not happy with product quality issues, mentioning unexpected breakages, surface chips, and flaws that made installation difficult. A few other people also felt that communication and customer support could be improved when dealing with unexpected order disputes, delivery changes, or extra costs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with the beautiful range... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting impressively fast... See more

Order

Customers consistently note positive experiences with order processes, highlighting that placing requests and... See more

Quality

Consumers find quality to be positive and consistently praise the products. Reviewers note that the tiles... See more

Service

Clients share positive opinions on service, highlighting the impeccable support, speed, and seamless sample... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Much better choice, value and quality than the chain stores. Brilliant sample service. Easy to use website helps you to choose a selection of different tiles, including guidance on complimentary opt... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Sample tiles arrived very quickly enabling us to select exactly the ones we wanted. Tiles arrived on time with good service from driver. They are excellent quality and look stunning... See more

Company replied

Rated 5 out of 5 stars

After receiving many samples from various tile shops, The Stone & Tile Company came up trumps with the tile that I'll be ordering for our bathroom refit. Very quick delivery and well packaged. Also he... See more

Company replied

Rated 5 out of 5 stars

Tile samples came very quickly and were well packaged to avoid any damages. Have made our final choice ( Vedra sea brick tile) and will put our order in very soon. Quality of the tile very good co... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Interior Designer

Written by the company

At Stone Tile Company, we take pride in providing Stylish Tiles For Less! Our tile collection features an array of fresh, contemporary styles - from sleek, chic floor tiles to one-of-a-kind feature wall options. Sourced directly from top-tier manufacturers, we ensure exceptional quality without the premium price tag. Whether you're tackling a full-scale renovation or simply refreshing a single room, we've got the perfect tiles to bring your vision to life. We also have a showroom open Monday to Friday 9:00am-5:00pm to browse our tiles and make purchases. For those who prefer to shop on the weekend, you're welcome to stop by on Saturdays 9:30-1:30pm for a leisurely browse, Please note though we do not offer collections on Saturdays.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,279)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast sample delivery

Speedy delivery on the sample ready for me to now place my order of the Provence Ivory for my hallway and kitchen area. Sample confirmed it’s exactly the flooring iv been looking for, Thank you!

March 2, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your lovely review 🤍

We’re so pleased your Provence Ivory sample arrived quickly and that it’s exactly what you were looking for – it’s such a beautiful choice for hallways and kitchens, and we’re sure it will look fantastic in your space.

If you need any help with quantities, layout advice or placing your order, our team is always here to help.

We can’t wait to see your finished project!

Rated 5 out of 5 stars

Tile sample came very quickly and was a…

Tile sample came very quickly and was a decent size to be able to match paint to. Will definitely be ordering for our renovation.

March 1, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your kind feedback! We’re glad the tile sample arrived quickly and that the size helped with matching your paint. We look forward to helping with your renovation order when you’re ready.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Great choice of tiles and samples…

Great choice of tiles and samples arrived quickly

February 27, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for the great feedback! We’re glad you liked the tile selection and that your samples arrived quickly.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Great quality tiles

Great quality tiles

February 27, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your feedback! We’re glad you’re happy with the quality of the tiles.

Sarah Lee
Senior Customer Advisor.

Rated 5 out of 5 stars

Good communication and prompt delivery

The sample arrived very promptly and was well protected in the packaging.
I am happy with the quality of it and will be ordering it for my kitchen walls.

February 25, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your lovely feedback! We’re glad the sample arrived quickly, well packaged, and that you’re happy with the quality. We look forward to helping you with your project.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Quick delivery of samples

Quick delivery of samples, easy to use website.

February 27, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for the kind words! We're thrilled the delivery was speedy and you're finding the website a breeze to navigate. Hope you love the samples! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Requested some tile cut samples was…

Requested some tile cut samples was received despatched and received in 2 days. Very impressed tiles look good quality just about to place a full order now!!

February 12, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind review! We’re really glad to hear that your tile cut samples arrived quickly and that you’re happy with the quality. We aim to get samples out as fast as possible so you can make your decision with confidence.

It’s great to hear you’re getting ready to place your full order-if you need any help choosing quantities or have any questions before ordering, we’re always happy to help.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Sample of the heritage grey limestone tile

Ordered a sample of the heritage grey limestone tile, which was sent quickly and for free. The tile matches well with my existing floor, so going to proceed with buying additional tiles. Very happy.

February 18, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind review! We're really glad to hear the Grey limestone tile sample arrived quickly and that it matches well with your existing floor. It’s great to know you’re happy with the quality and service, and we truly appreciate you choosing us for your project. If you need any help while ordering the additional tiles, please let us know-we’re always happy to help!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Samples Tiles

Samples came quickly by post, seem good quality

February 18, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your feedback! We’re really glad to hear the samples arrived quickly and that you’re happy with the quality. If you have any questions or need anything else, feel free to reach out-we’re always happy to help.

Sarah Lee
Senior Customer Service Advisor.

Rated 4 out of 5 stars

Good Sampling Set Up

Recieved some samples accurately and promptly to assess for future purchase. Delivery was effective, tiles are nice.

October 10, 2025
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your review! We’re glad the samples arrived promptly and that you like the tiles. We appreciate you considering us for your future purchase.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Natural black slate tiles

Ordering was simple, loved the tiles - photos on website don’t do them justice, delivery was faster than expected. Very pleased will be placing full order now

February 23, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your lovely feedback! We’re so glad you found the ordering easy and that the tiles exceeded expectations. Great to hear the delivery was quick too-we look forward to helping you with your full order.

Sarah Lee
Senior Customer Service Advisor.

Rated 4 out of 5 stars

Quick reliable delivery of samples

Quick reliable delivery of samples. Great colour choice.

February 19, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for your review! We’re glad the samples arrived quickly and that you like the colour range.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Good Company

We have been very happy with the feedback from this company. Excellent free samples are making our choices much easier and we are likely to order this week.

January 29, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for the kind feedback! We’re glad the free samples have helped make your decision easier, and we look forward to helping you with your order.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Samples

Ordered a few samples between me and my partner. All were dispatched really quickly and arrived in perfect condition. Placing an order for collection now we've found the perfect tiles for our new kitchen

February 6, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your kind words! We're thrilled to hear that your samples arrived quickly and in perfect condition. It's wonderful that you've found the perfect tiles for your new kitchen. We look forward to helping you with your collection order and hope the finished space turns out just as you envision.

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Ordered some samples

Ordered some samples. Was almost too hard to choose. Lovely selection and came quickly too.

February 10, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your lovely review! We know the feeling -so many beautiful tiles, so little time! 😄 We're glad they arrived quickly and we hope you manage to find your perfect match. We're here to help if you need any advice making your decision!

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Absolutely beautiful tile

Absolutely beautiful tile, excellent quality. Will definitely be placing an order

February 23, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you for the wonderful review! We're so glad you love the tile.We can't wait to receive your order and help bring your project to life! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Very accurate samples which I found…

Very accurate samples which I found most companies are not good with. Tiles came out great!

February 22, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for the kind words! We really do pride ourselves on making sure our samples are a true reflection of the real thing- so it's great to hear it made a difference! Enjoy your beautiful new tiles! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Beautiful tile samples and delivered…

Beautiful tile samples and delivered very quickly. Great sample sizes and website easy to figure out . Would recommend for samples

February 22, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for the lovely review! We're thrilled you loved the samples and found everything so easy - that's exactly what we aim for! We hope to see you back when you're ready to order! 😊

Sarah Lee
Senior Customer Service Advisor.

Rated 5 out of 5 stars

Great service

Great service, beautiful tile (sample) - just waiting on my new kitchen being delivered and fitted then I will order them.

January 8, 2026
Unprompted review
The Stone & Tile Company logo

Reply from The Stone & Tile Company

Thank you so much for your lovely review! We're so glad you love the sample - you have great taste! How exciting that a new kitchen is on the way, what a wonderful project! We'll be here ready and waiting when you are, and we can't wait to help bring your dream kitchen to life. Don't hesitate to get in touch if you need any help or advice along the way! 😊

Sarah Lee
Senior Customer Service Advisor.

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