What was ordered was despatched and delivered promptly, no complaints and would order through stopwatch gallery again
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The website had exactly what I was searching for. The seller communicated effectively, and the packaging of the item was excellent. I highly recommend it.
Company replied
I came across Stopwatch Gallery via a Google search… I ended up buying 2 pieces in their sale. Super value, great comms from Richard when I queried something, & reasonable delivery turnaround. Richard... See more
Company replied
I ran across this gallery when searching for a specific set of art pieces. Given the competitive price compared to others I had found, I placed my order and within a couple weeks the package arrived h... See more
Company replied
Company details
Information provided by various external sources
Here at Stopwatch Gallery we champion the work of urban, street & guerrilla artists.
Contact info
4.9
Excellent
159 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying from Stopwatch is so easy as…
Buying from Stopwatch is so easy as they are professional and have a set up to help you find what you want with ease.
They give you an idea of when you will receive your item and keep you up to Date all the way through until it arrives.
March 25, 2022
Reply from Stopwatch Gallery
Dear Mr Liddle,
Thank you for the kind words and Five Star review!
We’re extremely pleased that your artwork arrived safely and that your experience with our gallery was a positive one, we work extremely hard to ensure it is.
If there is anything else we can help you with, at anytime, please do let me know.
Kind regards,
Richard
Reply from Stopwatch Gallery
Dear Sir,
Thank you for taking the time to leave us a Five Star review, it is great to know the artworks reached you in good time!
I would also like to thank you for your support, it is truly appreciated.
Best,
Richard
Reply from Stopwatch Gallery
Dear Ilin,
Many thanks for your recent order, kind words and Five-Star review!
So pleased the artwork arrived safely and look forward to assisting you further in the future.
Sincerely,
Richard
Reply from Stopwatch Gallery
Dear Mr Schmit,
Many thanks for your recent order and Five-Star review!
We will pass on your feedback to the artist and look forward to welcoming you back in the not too distant future.
Best,
Richard
Reply from Stopwatch Gallery
Dear Happy Customer,
Thanks so much for your Five Star review!
We really appreciate you supporting our gallery, but more importantly the artists we work with.
Sincerely,
Richard
Love the team at Stop Watch Gallery
Love the team at Stop Watch Gallery. Buying quality art from real people…
The art is great and communication is spot on although they emails did start off in my spam.
Can’t recommend enough…thanks Guys.
February 27, 2022
Unprompted review
Reply from Stopwatch Gallery
Dear Mr Turton,
Thank you for taking the time to leave us some fantastic feedback and a Five Star review!
It’s reassuring to know that the work we do is truly appreciated - makes it all worthwhile.
Look forward to welcoming you back soon.
Sincerely,
Richard
Item arrived perfectly packaged
Item arrived perfectly packaged, ahead of time and exactly as described = Highly recommended online retailer. They got it right.
February 26, 2022
Reply from Stopwatch Gallery
Dear Mr Orr,
Thank you for your kind words and for taking the time to leave us a Five Star review.
It’s heartening to know that we exceeded your expectations, and extremely pleasing to hear that the order arrived safely & in good time.
Do let me know if we can help you again, any time.
Sincerely,
Richard
My order has taken over two weeks to…
My order has taken over two weeks to arrive
And no one’s returning my emails!
February 25, 2022
Reply from Stopwatch Gallery
Dear Olga,
Many thanks for your feedback.
We replied to the message you sent us on the 21st February at 8pm regarding the order you placed 11 days ago and it is as follows:
From: Richard D'Silva richard@stopwatchgallery.com
Date: 22 February 2022 at 09:41:49 GMT
To: olgasaetta@hotmail.co.uk
Subject: Re: Stopwatch Gallery - General Enquiry
Morning Olga,
Many thanks for your message.
We sent the order through to the artist on the 14th February and would have expected you to have received the piece by now.
However, we can see she has been in Paris for over a week and unfortunately we were not aware of this.
Would you like to wait a little while longer or have us refund your order.
Sincere apologies for any inconvenience caused, we were unaware the artist was on vacation.
Kind regards,
Richard
Richard J P D'Silva
Stopwatch Gallery
Could our email have gone into your junk folder perhaps?
NB since we replied to you on the 22nd the artist has been in touch to apologise and explain that she is shipping your order tomorrow.
Please accept our apologies also.
Sincerely,
Richard
Excellent service throughout,would…
Excellent service throughout,would highly recommend 👌
February 17, 2022
Reply from Stopwatch Gallery
Dear Brian,
Many thanks for your recent order and 5-Star Review!
We sincerely appreciate your positive feedback and hope to see you again soon, albeit virtually :)
Best,
Richard
Excellent service for both customers…
Excellent service for both customers and artists. Super reliable, personable and a pleasure to work with. Stopwatch really look after their artists and definitely have the right approach
February 15, 2022
Reply from Stopwatch Gallery
Truly humbled by your kind words - thank you for everything you do for your fellow artists, our customers and for taking the time to leave us a 5-Star Review.
Best,
Richard
Great Stuff
Have now made multiple purchases from Stopwatch, and each has delivered as promised. Great art and experience.
February 10, 2022
Reply from Stopwatch Gallery
Dear Mr Craig,
Many thanks for all of your orders to date, we really appreciate your support and kind words.
It's great to hear that your experience has been 5-Star and we will pass on your feedback to all of the artists involved thus far.
If I can help you further with anything at all, please do let me know.
Sincerely,
Richard
Easy to order and fast delivery
Easy to order and fast delivery. T-shirt is good quality too!
February 9, 2022
Reply from Stopwatch Gallery
Hi Susan!
Many thanks for your 5-Star Review and kind words.
We'll pass these on to the artist.
If we can help you at all in the future please do let me know.
Regards,
Richard
everything ok
February 9, 2022
Reply from Stopwatch Gallery
Dear Jean-Luc,
Thank you for your feedback and 5-Star review.
We will let the artist know you are happy with the product!
Best,
Richard
Received my order promptly and the…
Received my order promptly and the quality of the t-shirt is really good!
February 9, 2022
Reply from Stopwatch Gallery
Dear Dan,
Many thanks for letting us know that your order was received and you are happy with the tee!
We will pass on your feedback to the artist.
Really appreciate your 5-Star Review, feedback and support.
Best,
Richard
Reply from Stopwatch Gallery
Dear Mark,
Great to hear that you are happy with your recent purchase!
Thank you for your continued support and kind words.
Best,
Richard
Excellent service from Richard and the…
Excellent service from Richard and the team
Steve Sharman
January 13, 2022
Reply from Stopwatch Gallery
Dear Steve,
Many thanks for your Five Star Review and kind words.
We really appreciate your continued support!
Best,
Richard
Reply from Stopwatch Gallery
Dear Mr Plume,
Please accept my heartfelt thanks for taking the time to leave us a Five Star Review, it is much appreciated and we will pass on your comments to the artist.
Wishing you the very best for the holidays and 2022!
Best,
Richard
Reply from Stopwatch Gallery
Dear Mr Wildsmith,
Firstly, many thanks for your recent order.
I am extremely pleased the artworks arrived safely.
Secondly, I'd like to thank you for taking the time to leave us a 5-Star Review.
We work hard to maintain our high standards and ensure all of our collectors are 100% satisfied in all of their dealings with us.
Look forward to welcoming you back in the not too distant future.
Kind regards,
Richard
The picture i orderd is fine
The picture I orderd is fine. On the 6th November at 11:24 I had an email confirming my order, on the order was my payment. My billing address and shipping address are the same. It's my responability to give the correct information. On the order my billing and shipping details are ubsolutely correct, the card payment went through without a problem and the email is proof that the details I gave are correct.The posting and packaging is up to Stopwatch gallery, it's their responability to put the address on the posting lable, Stopwatch Gallery made a mistake with my postcode, not my fault.
Monday 8th UPS sent me an email; Your parcel is arriving tomorrow Tuesday 09/11/21 09:00-13:00.
Tuesday, I checked the tracking, my parcel is not out for delivery. The same day UPS sends an email; Your delivery is being rescheduled.At 5:48 pm UPS send another email; Your delivery has been resheduled, Wednesday 10/11/21 09:00-13:00.
Wednesday at 10:50am Email UPS; Your parcel is arriving today 09:00-13:00, no parcel, unfortunatley I had to go out after 13:00, When I arrived home later a calling card had been left, Sorry we missed you,at 13:57, obviously they had the right address, so no need to check the address. At 1:38pm Email UPS; Your delivery has been rescheduled, Estimated Delivery by the end of the day, Which means 7pm.At 2:05pm Email UPS; Sorry we missed you. Rescheduled delivery Thursday 11/11/21 End of Day, which means 9am - 7pm, along time to stay in.2:25 Email UPS; the status of your parcel has changed, we will try again the next business day.
Thursday 11th no parcel no emails.
Friday 12th, I phone customer care at 2pm , they said someone will phone me back wthin the hour, from the Stanford-Le-hope depot. No one phones, I send an email from their web page. Someone phones an hour later, tells me my parcel is not on the tracking system, it has not been scaned in, it could be left on a van or it's gone missing, we will ring you on Monday 15th, I did manage to get the phone number for the Stanford - Le - Hope depot. Email UPS 8:11pm, Your delivery has been rescheduled, 15/11/21 End of Day 9am - 7pm.
Saturday, no news, at least i'm not staying in.
Sunday Email UPS; Your parcel is arriving tomorrow, End of Day.
Monday 15th Email; The status of your parcel has changed,we have corrected your flat number, the package is on it's way. I don't live in a flat! Why change my address, I never asked them to change my address. I then I checked the address and noticed the last three numbers and letters of my postcode are incorrect. Even though UPS came to my house before, I really need to go to depot and collect it. I phoned got through to Richard, Who agreed that I could pick the parcel up. 11:03 New Email UPS ; Rescheduled delivery date Tuesday 16/11/21. Email at 11:05 UPS; Your parcel has been rescheduled, Tuesday 16/11/21 End of Day. I got in my car on mission to get my pacel, it's coming home with me today! I got to the depot, I had got lost on the way, but I was calm. Went to the security office, after 20 minutes wait recieved the parcel.
A lot of my time has been wasted, because, Stopwatch Gallery put the wrong address details on my parcel, UPS, i'm not sure what was going on. The Stopwatch Gallery are blaming me for giving them the wrong information,they also implied that I told UPS to change the flat number, which is not true,I do not live in a flat, I have not asked UPS to change my address details. I have the email receipt that proves that I had given the right address in the first place, What a waste of my time. I am extremely pleased that none of this was my fault. But I never get the time back and probably will not get an apology for the poor service. So, no I will never buy from The Stopwatch Gallery again..
November 16, 2021
Reply from Stopwatch Gallery
Dear Mr. Griffiths,
Many thanks for your review, I am obviously extremely disappointed that you felt the need to leave us a 1-Star rating and shall explain things from our side.
We received your order Friday, 5th November at 23.55 hours.
You emailed us on Saturday, 6th November at 11.09 am, to check we had received your order - I replied confirming we had at 11.24 am the same day.
The artwork you purchased was packaged on Monday, 8th November, and booked in with UPS.
You were sent an email the same day to advise you of this, including instructions regarding the unpacking and handling of the art.
UPS also emailed you with the tracking number, name, and full address at 14.10 hours
At this point, if there were any issues with the address information supplied (by you), I would like to think you would have informed me and/or UPS, but this obviously did not happen.
UPS attempted to deliver to the address provided on Thursday, 11th November at 13.57 hours, but could not do so, as there was nobody present at the address provided to take delivery.
UPS then amended the address, as the flat number was incorrect (?!), on Monday, 15th November at 10.06 am - I take it this is using information received from yourself, as we have never been contacted by you or UPS re any issues with this delivery.
I strongly believe there was nothing more we could do to ensure the item you purchased reached you in an expedient manner.
As I have already stated, we provided UPS with the address information you provided to us, and both myself & UPS have sent numerous emails to you as part of the buying and shipping process of Stopwatch Gallery.
At no point have you attempted to contact me to advise me of any issues re your delivery.
In this instance, I am afraid that I cannot accept your review or the blame apportioned therein.
Many thanks for your recent order and for taking the time to highlight where failures occurred, I am extremely pleased that none of it was the fault of myself, Stopwatch Gallery, or UPS...
Best,
Richard
Above and beyond
Was looking for something for my gorgeous wife as a token for all the help she has given me. Richard looked after everything wonderfully and couldn’t do any more. Will be back for sure, I cannot be more satisfied. Buy with full confidence.
September 10, 2021
Unprompted review
Reply from Stopwatch Gallery
Dear Mr May,
Thank you for your kind words and Five Star Review!
It’s always heartening to hear we’ve exceeded expectations.
If there’s ever anything more we can do for you, please do let me know.
We’re here for you 24/7, whether it’s advice or guidance you require, a commission or sourcing a rare piece, nothing is too much trouble.
Sincerely,
Richard
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.