Storage King - Bedford Reviews 22

This is my second time doing business with Storage King. I opened an account with Storage King Bedford - Self Storage on November 13th for a 50 sq ft unit with the Manager Lee that I needed urgently due to an agreement with my landlord and the Real Estate Agency. At the time of opening the account, I told Lee I had damaged a tendon in my dominant left hand as I had a splint on my finger at the time which will slow me down significantly due to the limited range of motion. Due to the last minute turnaround, Lee suggested one remover who might be able to help. I contacted the individual and left a voicemail.

I transferred half of my belongings into the allocated unit on the same day and I did not leave until quite late around minutes to 10pm. I recontacted the suggested remover in the morning who said he did not check his messages and he would not be able to help. I recontacted Lee November 14th who suggested another driver who also was unavailable which left me in quite a stressful position.

I eventually got someone to assist me around minutes 9pm on November 14th, where I was able to put the bulky items in first with the driver which did not end until around half 9. As I was about to take the remaining smaller items up to the locker along with the rest that came with the driver at exactly 10pm. I put the code in and was immedately denied access. I called the emergency contact number on the wall as directed by Lee on orientation to the facility, I waited several minutes for answer. I explained the situation that I had just opened the facility the previous day and unfortunately I cannot put the things into my car which was already filled to capacity and my locker was opened.

The person eventually got on to Lee who shouted at me over the telephone "That it is after 10" on multiple occasions during the conversation which was very unprofessional. I was treated like I did it repeatedly when this was the first instance I actually had to do this and it was due to mitigating circumstances. I have no one to help me, a damaged hand, and I had to get out of my house that I was living in by November 14th. I explained that it was never my intention to even be on the premises at that time and he has no idea the day I have had which had gone quite horrible.

Lee did not need to come to the facility as he was able to open doors remotely from his home. He did not open the doors where I was standing but one clear across the lot and told me to hurry knowing I have a damaged hand. I broke household items due to this.

The worst part was there was someone else in the facility with me who was "dressed in black with a hoodie on" that he could clearly see on the "14 cameras" from the safety of his home. My vehicle was the only non company vehicle on the compound so I wondered who was there as I oversaw my driver leaving the facility and I saw no one else whilst I was there.

Instead of calling the police to ensure my safety, he sent me to me search out whomever was there, to ask who they were and to ask them to leave. This led to the customer shouting at me, I have no right to tell her to leave as I am not "an employee of Storage King". I was shouted at for being on the compound post 10pm however another customer was a regular for being on the compound post 10 acording to him "I know her" and her "I do it all the time".

By the time, I got to my unit, I had a full blown anxiety attack due to the earlier events of my day exacerbated by the added stressors that occurred at the facility on November 14th.

Lee, your behaviour was very unprofessional as this was a first instance, you placed my life at risk because I am certain the facility has protocol for a suspected intruder and you failed to act swiftly by putting me in harm's way, you allow other customers to come post 10pm but treated me differently and you had no clue I have a hidden disability by causing a panic attack by your shouting at me.

If I could have moved all my items out of the facility the next day, I would have. I will never do business with Storage King again.

My mum's experience was all positive. She found the staff very pleasant, friendly and helpful.

The staff at Storage King Bedford were very friendly and helpful. They made a potentially stressful experience easier and nothing was too much trouble! Storage units are clean and it was an all round efficient service. Thank you.

A pleasure to do business with. Every member of staff has been exceptional and very helpful. The booking, hand over and storage facility have all been faultless. Would highly recommend

Service was really smooth. Helpful staff. Good space and rates. Would highly recommend

The person I dealt with was very helpful and informative, made it easy to understand about access

Everything was so easy and Kara was amazing it’s all brill

The lady who assisted me to open the account was great, friendly and professional. She made me feel welcome

Easy contract, same day move in and simple entry and exit. Friendly staff at Bedford depot.

Very helpful staff (Lee) who could not do enough to guide me through the process

Couldn't have been more impressed with the professional, efficient and friendly service of the Bedford team. Brilliant!

Warm, friendly reception. Everything explained clearly and dealt with professionally.

Helpful staff, clean storage unit and easy access

Kara very helpful, easy process. Amazing service, facility easy to use and reasonably priced. Would highly recommend.

Kara was very efficient and made the whole process smooth.

Simple to set up and flexible in the storage space offered.

Incredibly impressed with the whole process. The customer service from was excellent from start to finish, professional and welcoming - a great combination! The paperwork was prepared and completed efficiently, the unit and facilities are very clean and well looked after and the entry and exit system straightforward and secure. Having looked at several other options, we are very happy we chose Storage King.

Helpful pleasant staff, swift efficient service

Staff was very very helpful.