Storage King - Dartford Reviews 11

I had my belongings stored for 7 months with insurance, paying nearly £300 a month. When I moved my items out, I discovered my mattress was damaged by rodents, with live baby rodents inside.

I contacted the storage facility, but after several days with no response, I called them. Their initial claim was that dry food caused the rodents, but I had no such items in storage—just belongings moved from a cleaner facility in Luton. Ten days later, they admitted no food was found, but they insisted I was still using the facility unit (despite removing my padlock and items) and continued charging me during the investigation. They also said I’d have to pay £300 to dispose of the mattress, which I could later claim through insurance.

After filling out the insurance claim, they offered just £99 for a mattress worth £888. The process was frustrating, with delays and minimal communication, and I ultimately had to buy a new mattress for £800. The storage facility’s poor management and hygiene were evident throughout.

Terrible experience; unbelievable that the Dartford facility has the same owners as that of Luton; or maybe not. SAD!

Staff very helpful, looked at a couple of different size units. Booking process completed easily.

Great safe storage. The staff are really friendly and helpful. Explained everything well. The system is simple, easy and stress free. The place is clean and tidy. We got a really good deal, the first month was just £1.

This is the third time we have stored between household moves and we will not go anywhere else.

Was very pleased with all aspects of service, Lorraine was extremely patient and very helpful and clear with instructions for everything

Quick response to initial contact, then seamless, friendly help thereafter. Lovely clean premises.
Nothing too much trouble. Pleasure to deal with :)

Reception staff were fantastic and also on the phone. Great experience

Hayden at Storage King Dartford was very efficient & helpful.
Made sure to call the day before as stated to ensure I was still arriving & what to bring to prepare.
The unit is very secure & this put my mind at rest.
The pricing is great at the moment with 50% first month.
I would recommend Storage King Dartford.

Staff really helpful, easy access to unit no problem at all

Lady on the desk went out of her way to help me as she could see I was very stressed

It's my first time using self storage. The website was easy to negotiate and the images of the sizes helped me decide on the size needed. We were shown our storage cubicle and given our code. After that it was easy. Trolleys are available and the building is clean and well lit. The insurance price is quite expensive and it was not covered by my contents insurance.

Excellent service. Took lot of care in showing us around and making sure we were happy with all arrangements. Good customer service.