Rented the smallest sized unit for decluttered stuff when my house first went on the market. Very impressed with the whole set up. Easy access, clean and tidy, helpful friendly staff. Unfortunately... See more
Company replied
Location
Switch locationStore First Rushden, Rushden Business Park, NN10 6EN Rushden, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received a warm welcome when we walked in, and as the conversation progressed the young lady remembered us and was very helpful throughout. She went through everything again, as it was June when I l... See more
Company replied
So easy to book and reserve online, the lady that dealt with us was abdolylovy and so friendly and helpful
The staff were all friendly, professional and very helpful. The whole process was so easy and will save us so much stress when we move house.
Company replied
Company details
About Store First Self Storage - Rushden
Written by the company
At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.
Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.
Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.
Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.
Contact info
Store First Rushden, Rushden Business Park, NN10 6EN, Rushden, England, United Kingdom
- 01933 449 449
4.6
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and staff all…
Great communication and staff all extremely helpful
February 20, 2026
Reply from Store First Self Storage - Rushden
Thank you for the 5 stars for our Rushden storage! We're glad you feel you've had great communication and the team have been helpful throughout. Thanks again for choosing Store First!
The area in the car park around the…
The area in the car park around the entrance to the units is full of rubbish and bags of discarded food and the drains are blocked with silt so a magnet for rats. Security shutter seems to left open during the day at times so security not great either.
February 19, 2026
Reply from Store First Self Storage - Rushden
Thank you for taking the time to share your feedback.
Aside from an isolated incident on the day of your visit, when fast food litter was unfortunately thrown around the car park, the entrance area is not typically affected by rubbish. The site is checked and maintained daily, and since that incident we have also had our gardener attend to further smarten the customer entrance area.
Regarding the drains, periods of prolonged heavy rainfall can occasionally cause temporary overflow. However, following our most recent inspection by our pest control contractor less than two weeks ago, the site was confirmed to be in excellent condition with no evidence of vermin.
The security shutter you mention is opened during the day as part of normal operational use and closed outside of operating hours. Site security measures remain in place at all times.
We are more than happy to provide photographs of the loading bay and entrance areas if helpful, and we appreciate you raising your concerns so we can continue to maintain high standards across the site.
Excellent
Rented the smallest sized unit for decluttered stuff when my house first went on the market.
Very impressed with the whole set up. Easy access, clean and tidy, helpful friendly staff.
Unfortunately the house sale is taking longer than anticipated but if the price had remained the same as the intro offer I would have continued with the storage.
December 11, 2025
Unprompted review
Reply from Store First Self Storage - Rushden
Thanks for taking the time to share your experience. We’re really pleased to hear you were impressed with the setup and found the site clean, tidy and easy to access, and that our team were friendly and helpful. We appreciate the honest feedback on pricing too and we wish you the very best of luck with the sale. Thanks again for choosing us while you needed the extra space.
Reply from Store First Self Storage - Rushden
Thank you for the 5 stars for our Rushden self storage facility. We're glad the team have been able to help with your storage needs!
Reply from Store First Self Storage - Rushden
Thanks for the 5 stars for our Rushden store - we're thrilled you love the facilities and have found them easy to access. If you ever need storage again, we'd love to welcome you back.
Great service
Great service
Amazing customer service from StoreFirst Rushden recently whilst renting two storage units for business purposes. Easy access, friendly staff and reasonable prices.
November 18, 2025
Reply from Store First Self Storage - Rushden
Thanks for your review! We’re thrilled to hear you’ve had such a positive experience with our Rushden team. It’s great to know the access, friendly service, and pricing worked well for your business. We really appreciate you taking the time to share your feedback!
The staff were extremely kind friendly…
The staff were extremely kind friendly and helpful
It was great being able to get into the lockup at anytime of the day or night
Would use this company again
Wish they had one in Sutton coldfield area birmingham
November 18, 2025
Reply from Store First Self Storage - Rushden
Thank you so much for the kind words for our Rushden team. We're glad to hear you've loved 24 hour access! Thanks for choosing Store First! We'd love to welcome you back if you ever need storage again.
Facilities good, price increases too steep
The facilities are good but they are not looked after well enough, simply sweeping up would make a difference.
Unfortunately the prices have risen ridiculously compared with inflation since I took on the unit
November 17, 2025
Reply from Store First Self Storage - Rushden
Thank you for your feedback. We’re glad to hear you rate the facilities, but we’re sorry to learn they haven’t been kept to the standard you expect. Your comments about general upkeep are really helpful and we’ll make sure they’re passed on so the team can address this.
Regarding pricing, we understand the increases can be frustrating. We review our costs regularly and always aim to keep prices as fair as possible while maintaining secure, quality storage.
The staff at Rushden store give…
The staff at Rushden store give excellent service and have been so helpful.
November 17, 2025
Reply from Store First Self Storage - Rushden
Thanks for your feedback! We’re delighted to hear our Rushden team have provided excellent service and been so helpful. We’ll be sure to pass on your kind words!
Great collaboration
As a removal company, we've always had a great collaboration with Store First. The entire team are all helpful and ready to assist when you need them, professional and reliable. We've used this storage facility many years and hopefully many ears from now on.
November 17, 2025
Reply from Store First Self Storage - Rushden
Thank you so much for your kind words! We really value the great relationship we’ve built with your team over the years. It’s fantastic to hear our staff have been helpful, professional, and reliable throughout. We look forward to continuing the collaboration for many more years to come!
Great Customer Services and Facilities
Great first experience at Store First Rushden. They held a unit for us for months before our house sale completed so i could move our belongings into storage. Units are various sizes and they help you match the size to your requirements. Good Value.
October 16, 2025
Reply from Store First Self Storage - Rushden
Thanks for sharing your experience! We’re delighted your first visit to Store First Rushden went so smoothly and that we could hold a unit for you while your house sale completed.
It’s great to hear the team helped you find the right size and that you found the service good value. We really appreciate you choosing us!
Easy 24 hr assess nice staff shd keep…
Easy 24 hr assess nice staff shd keep price as 1st 3 month would be better
November 17, 2025
Reply from Store First Self Storage - Rushden
Thanks for taking the time to leave your feedback and 5 stars for our Rushden team! We’re glad to hear you’ve found the 24-hour access and our team helpful.
Just to clarify, the first three months are offered at a promotional rate, which is why the price returns to the standard rate afterwards. We understand it can feel like a big jump, but the offer is designed as an introductory discount rather than a long-term price.
Charging a good customer.
I’ve been storing at store first for nearly 4 years. Paying approximately 2000 per year
I requested the use of a second storage for four days and was charged a whole week for this.
As I’ve spent approximately £8000 over this time period I would’ve thought That store first would’ve helped and allowed me this for free as I’ve been a long-term custome, or at the very least only charged me for four days of use and not the full week
November 7, 2025
Reply from Store First Self Storage - Rushden
Thank you for your feedback and for being a valued customer over the past four years — we really appreciate your continued custom.
We do understand your point, but the minimum rental period for any unit is one week, which is communicated at the time of enquiry for extra space. This ensures consistency and fairness for all customers. While we can’t reduce the charge for shorter periods, we truly value your loyalty and hope you’ll continue to use Store First for your storage needs.
Thanks again for taking the time to share your thoughts.
Excellent facilities and very friendly…
Excellent facilities and very friendly staff. Very good value for money too.
November 17, 2025
Reply from Store First Self Storage - Rushden
Thank you so much for the 5 stars for the Rushden store - we're thrilled to hear you've found the facilities excellent and staff friendly while the storage is good value! Thanks again for choosing Store First.
Homeless disabled person everything got sold off while in hospital getting treatment
Simply put I became homeless so entrusted everything I owned in the world to the rushden branch ended up unable to work having had 2 heart attacks and surgery explained everything to the office asked for a smaller one got told no would have to pay for both units and cancel one next time, long story short I missed Nov payment completely explained to management I was in hospital for bowel cancer treatments and would be back on My feet in January, he said take your time, left hospital for Christmas and first week of January rang the office to pay the back amount to be told they sold everything in December, so basically I had 3 change of clothes and that's everything I left hospital with, so the moral is don't have several heart attacks and cancer and Miss a payment coz they will fook you over so quick, no matter what you say or promise,
Between August 2024 and January 2025 I had 137 doctors consult treatments and tests with 2 surgery each with an extra long hospital stay so having enlightened the office once I didn't have the ability to keep communication explaining the same thing over and over and
Yes it was the last week of January I tried to back payment not the first week that is correct as stated in the reply just getting My facts right....
December 31, 2024
Unprompted review
Reply from Store First Self Storage - Rushden
Thank you for your feedback. We always do our utmost to support customers in clearing arrears and to avoid the loss of stored items. However, when payments are not received and communication stops, we are obliged to follow the debt recovery process outlined in our terms and conditions. In this case, as no payments had been made since October and no contact was received after mid-December, the unit was regrettably sold on 14th January.
Highly recommend
Absolute nice experience with this company I would highly recommend !
January 27, 2025
Reply from Store First Self Storage - Rushden
Thank you for your recommendation for our Rushden self storage! We're glad to hear you've had a great experience. Thank you for choosing Store First.
I love the container is close to my…
I love the container is close to my house and 24/7 open, so I can go there any time I prefer without any limitation . . .this is absolutely worthy for the price and everytime I have the option of the lift, and many traillers . . .good good good :)
May 12, 2025
Reply from Store First Self Storage - Rushden
Thank you for your great review! We're glad you love our Free 24 hour storage access and find it helpful for your Rushden self storage! Thank you for choosing Store First.
Great storage facility
Great storage facility. Needed somewhere to offload a lot of stuff from my house as I'm in need of a clear out.
The team are helpful and ready to assist when needed. Knowledgeable with everything and so friendly.
Would recommend using these guys if you need storage
April 11, 2025
Unprompted review
Reply from Store First Self Storage - Rushden
Thanks so much for your kind words! We’re really pleased to hear our Rushden team were helpful and friendly while you sorted your clear-out. It’s great to know you found the facility just what you needed.
We really appreciate the recommendation. Thank you for choosing Store First Rushden.
Excellent service and great staff
Excellent service and great staff. Josh and Chris @ the Rushden branch were brilliant - friendly, professional and a great help. Would highly recommend store first storage for all your storage needs!
April 3, 2025
Unprompted review
Reply from Store First Self Storage - Rushden
Thank you so much for the lovely review! We’re thrilled to hear you had such a great experience at our Rushden storage facility. We’ll be sure to pass on your kind words to Josh & Chris. Thanks again for recommending Store First, and if you ever need anything else, you know where to find us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.