StormFiber Reviews 245

POOR POOR POOR a very BIG POOR in internet service in the history of internet world, I am using their 135mb internet and having AP device for 5g and it is running like 2g internet and not able to open simple websites they are charging 17000 around with worst service,

Thanks me in advance by not connecting with them

I have paid for 120 mbps and nit even getting 5. Every time I call they have a different excuse. I have never thus bad customer service. Very very poor. Kind of a joke !!!!

Worst customer service, complaint resolution time is 24 hrs but it always took around 3-7 days to address the issue.

WORST EVER COMPANY, WORST EVER SERVICE, LIERS
Stormfiber is the worst ever company. Dont waste your money on stormfiber I repeat, don't! They will not provide you enough speed first and ask you to upgrade your package. They asked me to upgrade from 10mbps to 20mbps when i complaint regarding internet speed and when I did that what speed I am getting is just 4 to 5 mbps. And everytime I call on their pathetic customer service they have same written script to tell "you have more devices connected which is effecting speed" Even though I had only 1 devices connected still they are providing me with 4 mbps while charging me for 20 mbps package. Big Scammers!!!!!

Aoa sir ive paid all the initial amount to avail your services on 21 oct and since now nobody visited at my adress and I
am not availing your services kindly terminate this connection and refund my payment .
Address D17 street 40 house no 20 Block D.
Hammad Ahmed
Mobile no.03459494998

They are probably the worst internet company in Pakistan. Highly unprofessional backup service team. Highly not recommended.

Admin approve

🚨 **Warning Against Storm Fiber!** 🚨

On September 1st, I signed up for Storm Fiber's 20MB package. The very next day, I experienced severe fluctuations in internet speed, making it impossible to make calls, join Zoom meetings, watch videos, or even game.

I lodged my first complaint on September 4th. They assured me a technician would come the next day, but no one showed up. On September 9th, a technician came, simply restarted my device, and claimed it would work fine. When I tested it with an online game, the same issue persisted. He told me to use it for a while and if the problem continued, to file another complaint.

I complained again on September 12th, then on the 16th, and another technician came. This one was clearly inexperienced and asked for the number of the previous technician. After I provided the number, he suggested restarting the device again and told me to send him a screenshot if the issue continued. I did, but I never heard back from anyone.

I complained again on September 19th, and despite calling daily (over 12 times), no one came to fix my internet by October 25th. I asked for my deposit back and to disconnect the service, as I hadn't had internet for two months. Yet, on October 1st, I received a bill. When I complained again, the agent told me to send an email. The email support team promised adjustments and said someone would contact me, but no one did.

On October 25th, I complained again, and the agent insisted I pay the bill first before they could provide service. I told them to disconnect my service since it hadn’t worked for two months and requested my deposit back. They just told me to email again.

The email support claimed my service was inactive because the bill wasn’t paid. How can I pay for a service that hasn’t worked? It’s ridiculous to pay in advance for internet that doesn’t function, only to be told to pay more to fix it!

This is a total scam! They took my deposit and charged me in advance, but when the service was faulty, they just kept demanding payment. Where did my first month’s advance go?

Think twice before choosing Storm Fiber! 💔 #StormFiberFail #ConsumerRights #ScamAlert

So much bad services, please get any other company rather than this

Bad services poor management totally wast of money non serious behavior

While promoting their product to receive my order, the StormFiber marketing team informed me that their connection will have the same features as my existing Optix connection. At the time of installation, before installing, even the installation team visiting my house (Askari-V, Malir Cantt, Karachi) also confirmed to my family that the StormFiber connection will have YouTube connectivity like my existing Optix connection. Unfortunately, after installation they informed us that for YouTube connectivity you will have to buy a separate box from the market at an additional cost of Rs. 5 to 6 thousand. We immediately asked the installation team to remove the connection which they did after a very long wait pending clearance from their office. Thus the connection was removed immediately upon installation on September 30, 2024 without any usage at all. However, the advance amount of Rs. 8,200/- that I paid online through my credit card for obtaining the connection has yet to be refunded despite several reminders. Pathetic service level.

Have applied for storm fiber new connection on 28 Sep with their promise that new connection will be installed in 5 days. I am contacting various times each day on their helpline but no one is responding back. I am amazed how they are doing business and competing with other companies who install their connection within 2-3 days. One more concern is how will be their afterward services once they are taking so much time in installation.

I paid Rs 5899 for HD BOX ON 28th August 2024 and inspit of many requests and emails no one visited to install HD BOX only a loly pop of false promises. All of them are non professional and just making customers fool.ALLAH SWT GIVE THEM HIDAYAT.AMEEN

I have experienced very slow responses to my complaints, and I feel misled by claims that my issue is being prioritized. I've called them 15 times over the past two days, and it took a full day for their staff to come out and check the problem.

Too costly
I am using 20mbs speed and we need to upgrade our speed i will reached the customer support and told everything on this website price mention is RS:11,899/- and they told me pay RS:16000/- and i asked about this price they told we we will add tax its 4000 and something tax if we can suppose 16% is gst its RS:13806
Its scam too much about pricing. Thanks

Very poor after sales service.
Connection was setup 2 days ago and only worked for 12 hours. from 30 hours the internet is down. Modem shows red line. Contacted stormfiber team more than 5 times in 2 days. wasted more than RS-300 my sim balance. their team visited and put all the blame on the team who setup the connection while saying that its fault of the team who setup the connection.

What a pathetic internet services company. Not recommended at all. In short [Tatti] internet company.

Bad service in Karachi their customer services make daily promises but they don’t send technical team many calls and emails I did but they don’t resolve my problem

Extremely Disappointed with Storm Fiber (Lakson Group) Service**

I have been a customer of Storm Fiber, but this has been the worst internet service experience I've ever had. Since **5th September**, I've been waiting for an issue to be resolved, and despite contacting customer service every day, all I receive are empty promises of, "It will be fixed today." It has been days, and yet there is **no resolution in sight**.

Their lack of professionalism and accountability is astounding. It's clear they have no regard for their customers' time or needs. If you are considering using Storm Fiber, be warned: their support is **unreliable**, and their internet service is far from dependable. I expected much better from a company under the Lakson Group, but this has been nothing short of a nightmare. Save yourself the frustration and look elsewhere for a provider that actually values

Pathetic service,not recommended lakson group shame on you waiting for my complain since 5 days

Extremely pathetic customer services. My connection is down for the last three days, despite multiple calls, nobody is giving positive response. CEO, whosoever is he, I think he is deaf and blind, not paying any attention to customer reviews. Well reputed organisations are quality conscious but here case is entirely opposite. Please wake up.

Very Bad Support
It has been three days facing the internet problem and they are make false promises we will resolve on immediate basis.
Totally Disappointed
Very bad Customer Support Team