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Stpaulscollective Reviews 226

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, most reviewers were unhappy with their experience overall. Many customers reported receiving products that were of poor quality, often appearing to be inauthentic or not as described, which was a significant source of disappointment. Reviewers also frequently experienced issues with customer service, noting a lack of response to emails and unresolved concerns regarding the authenticity of their purchases. Furthermore, many people faced problems with their orders, including items arriving squished, damaged, or not at all, leading to frustration, especially when these were intended as gifts. However, some customers also noted that their orders arrived quickly, sometimes even with a complimentary gift, and found the products to be perfect and as described. Despite concerns about authenticity, a few people were satisfied with the quality of the plush toys and the overall ordering process.

What people talk about most

Product

Consumers find product authenticity to be a significant concern, with many reporting receiving items that... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast shipping and... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ease of... See more

Quality

Reviewers mention significant disappointment regarding product quality, frequently reporting that items... See more

Response time

Users describe negative interactions with response times, with many customers reporting that their emails go... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Poor quality item sold that was meant to be a 'JellyCat' Ricky Rain Frog but arrived with a different cardboard tag and a label that had the tell-tale word 'Shang' on it. We have tried contacting... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Beware fake Jellycats

Ordered a fuddlewuddle ginger cat as a backup to my child’s comfort stuffy and when it arrived I was incredibly disappointed to find it’s fake. It looks nothing like the original genuine jellycat. I’ve contacted the company for a refund and had no response.

October 3, 2025
Rated 1 out of 5 stars

This is not worth it.

I ordered my item 15 days ago for an overpriced delivery fee, tracking doesn’t work properly, and being asked to rate my experience before my item has even arrived.

October 1, 2025
Rated 2 out of 5 stars

Goods not received yet

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

September 30, 2025
Rated 1 out of 5 stars

Order not sent

ordered two items for my daughter's birthday, it said delivery within 2-7 days. It's past 7 days now and still not received.

September 30, 2025
Rated 1 out of 5 stars

Ordered a Jellycat from here (I'm a…

Ordered a Jellycat from here (I'm a collector) and they clearly sent a fake. When I emailed them they said "it matched the description" and therefore won't give me a refund! If you're looking to buy Jellycats on here DONT!!

September 10, 2025
Unprompted review

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