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Stpaulscollective Reviews 226

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products received, frequently noting that items were not authentic and appeared to be cheap imitations. People also reported issues with the condition of the products upon arrival, with items being misshapen, damaged, or poorly constructed. Additionally, many reviewers highlighted a lack of responsiveness from the company, particularly concerning inquiries about orders, refunds, and product authenticity. Conversely, a small portion of people felt satisfied with the delivery service, describing it as quick and efficient, even for international shipments. Some customers also noted that their orders were well-packaged and appreciated the inclusion of free gifts.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, efficient... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Customers had negative experiences with product quality, frequently reporting that items were not genuine or... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ordering and customer service is great

Ordering and customer service is great. Your shipping company leaves a lot to be desired. There was never any update from them and the second order was taken to the wrong address, that is the first contact with them, as they whatsapp me that they needed a door code, so I sent them back a message that they are at the wrong address, as no door code was needed and gave them the correct address. Both packages arrived. Thank you.

September 30, 2025
Rated 1 out of 5 stars

DO NOT BUY FROM THIS BUSINESS! FAKES!

DO NOT BUY FROM THIS BUSINESS!! FAKES!!!

We bought what we believed from all the pictures a Jellycat for our daughter, was turned up is a clearly obvious FAKE! Even the pictures on the website are a real one and they send some cheap knock off.

Bunch of scamming, dirty liars! Do not buy from this shop!!!!

October 14, 2025
Unprompted review

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