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Stpaulscollective Reviews 226

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products received, frequently noting that items were not authentic and appeared to be cheap imitations. People also reported issues with the condition of the products upon arrival, with items being misshapen, damaged, or poorly constructed. Additionally, many reviewers highlighted a lack of responsiveness from the company, particularly concerning inquiries about orders, refunds, and product authenticity. Conversely, a small portion of people felt satisfied with the delivery service, describing it as quick and efficient, even for international shipments. Some customers also noted that their orders were well-packaged and appreciated the inclusion of free gifts.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, efficient... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Customers had negative experiences with product quality, frequently reporting that items were not genuine or... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fair play

Took a while to arrive but they were the only place selling what i wanted, so fair play to them for having it available!!!!

October 9, 2025
Rated 5 out of 5 stars

Great service

Great service. Amazing communication. Swift delivery and most impressive the gift included with our purchase. Definitely will buy again!

October 12, 2025
Rated 1 out of 5 stars

Fake jellycat

Described as a genuine jellycat, clearly isn't a real jellycat, I wouldn't mind but it costed more than the real ones would and the quality is awful. Tried to contact them with 3 messages. Got no response, just avoid

October 12, 2025
Rated 1 out of 5 stars

Do not buy - jellycats are fake

These jellycats are counterfeit. Do not buy. I attempted to cancel my order within 5 minutes of placing it and discovered via the chatbot that cancellations were not permitted. I'm fairly sure this isn't legal. Will be reporting to my bank and attempting to get a refund

October 12, 2025
Rated 1 out of 5 stars

FAke jellycat products

This co is selling fake jellycat products. They looks similar but I have a genuine jellycat of the product I bought and this is different. Do not buy from this brand.

October 12, 2025
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Such a scam! Fake jelly cats are being sold got in touch for a refund but no reply. Had to go through the bank to get money back and then tried to email me to stop contacting the bank. AVOID AT ALL COSTS

October 24, 2025
Unprompted review

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