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Stpaulscollective Reviews 226

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products received, frequently noting that items were not authentic and appeared to be cheap imitations. People also reported issues with the condition of the products upon arrival, with items being misshapen, damaged, or poorly constructed. Additionally, many reviewers highlighted a lack of responsiveness from the company, particularly concerning inquiries about orders, refunds, and product authenticity. Conversely, a small portion of people felt satisfied with the delivery service, describing it as quick and efficient, even for international shipments. Some customers also noted that their orders were well-packaged and appreciated the inclusion of free gifts.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, efficient... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Customers had negative experiences with product quality, frequently reporting that items were not genuine or... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Cancelled order

My order was dispatched and then I had an email a few days later saying that the order has been cancelled due to my request - which I never did.

October 8, 2025
Rated 1 out of 5 stars

Extremely Poor quality

Was sent timmy turtle, paid $83+ for this toy. Recieved in poor condition his arm has been sewn back on by hand with white cotton and is about to fall off. I asked for a resolution and was offered minimal ie small % off next purchase. I do not want another purchase i wanted an intact timmy for my daughters birthday. Very poor service. Ample time has been given for a resolution. Not happy at all

October 4, 2025
Rated 1 out of 5 stars

Don’t think Jellycat is Genuine.

I thought I was buying a genuine jellycat but this clearly isn’t. Should have read the reviews beforehand I guess as lots of other people made the same mistake. Won’t be buying from them again.

October 8, 2025

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