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Stpaulscollective Reviews 226

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the quality of the products received, frequently noting that items were not authentic and appeared to be cheap imitations. People also reported issues with the condition of the products upon arrival, with items being misshapen, damaged, or poorly constructed. Additionally, many reviewers highlighted a lack of responsiveness from the company, particularly concerning inquiries about orders, refunds, and product authenticity. Conversely, a small portion of people felt satisfied with the delivery service, describing it as quick and efficient, even for international shipments. Some customers also noted that their orders were well-packaged and appreciated the inclusion of free gifts.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing significant disappointment,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many praising fast delivery, efficient... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction.... See more

Quality

Customers had negative experiences with product quality, frequently reporting that items were not genuine or... See more

Response time

Customers consistently note negative experiences with response times, with many reporting that their emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more

Rated 2 out of 5 stars

I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today

Rated 1 out of 5 stars

Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more

Rated 1 out of 5 stars

Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more

Contact info

2.6

Poor

TrustScore 2.5 out of 5

226 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Do not order from here

I ordered 2 amuseable eggs 1 scuba egg
And 1 with sunglasses and got a free penguin bag charm but no keyring on it to hang on your bag .
The tags on the eggs are all worded differently and the colour blue around the tags are all different colours
DEFINITELY FAKE ,WASTE OF MONEY .
I didn't want to give 1 star.
I have been to a stockist near me and they have confirmed they are FAKE

October 13, 2025
Rated 5 out of 5 stars

LOVE LOVE LOVE!

LOVE LOVE LOVE!! Thabk you oh so much everything is so perfect and I am so excited to gift this gift and it even came with a lil extra piece I might gift to myself hehe <3

October 14, 2025
Rated 5 out of 5 stars

Great service

Great service, well packaged, I liked the gift bags, and the free gift. Will use again. Also delivery from USA to UK was stress free.

October 14, 2025
Rated 1 out of 5 stars

The item is substandard

The item is substandard, badly stitched, seams do not match, head isn’t on straight, the jellycat bag was too small and the item was sticking out of the top. This was a gift for my granddaughter, I cannot give this to her, it really is that bad. Please refund asap. E Beadle

October 9, 2025
Rated 1 out of 5 stars

I would actually give you guys 0

I would actually give you guys 0, there is no way to properly contact you. You have missed your dilivery time on something that was meant to be a birthday present! its still not dilivered...AWEFUL, I WILL NEVER BUY ANYTHING FROM YOU EVER
AGAIN

October 13, 2025

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