I was really looking forward to the blue bashful bunny Jellycat that i ordered over a week ago, but when i took it out of the dust bag, it's body was mis-shaped. It's head is tilted sideways and it's... See more
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Review summary
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I still haven’t received my order so your experience survey is premature. Some idea of delivery date would be useful as it was a birthday present for a 10 year old who’s birthday is today
Do not order from this company selling Jellycake products. The items I received looked nothing like the pictures — clearly cheap imitations with terrible quality. They promised a refund if I returned... See more
Bought what I thought were Jellycat plush toys and ended up with fakes. The plush itself isn’t terrible — soft enough — but the tag and coloring give it away immediately if you know the brand. These a... See more
2.6
Poor
226 reviews
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Christmas presents sorted plus one for me
Had good selection toys not available on Jelly Cat site ,also cheeper
October 13, 2025
I waited nearly two weeks for the item…
I waited nearly two weeks for the item to arrive and when it did it had a small hole in its leg. I didn't bother to return the item as it had taken so long to receive in the first place and I will have to repair it myself. This was a gift for a my son and he was a little disappointed.
October 6, 2025
Beautiful Blush bunny that my daughter…
Beautiful Blush bunny that my daughter will love.
October 12, 2025
Great service
Great service. Received items with in a week My granddaughter is going to love them.
October 13, 2025
Everyone were amazing to deal with
Everyone were amazing to deal with. Very professional and an easy process. The wonderful work you are doing for The Sunshine Coast Community is amazing.
October 12, 2025
Excellent service and great quality.
Excellent service and great quality.
Even received a free gift.
October 11, 2025
Rip off
Received. It is not Jellycats and is crap. Donkey looked like someone took dryer lint and stuck it on a frame. Return rules are so in detail that Noone could ever do it. The 2 stuffed animals plus the free piece of crap awful looking cheap thing was stuffed in a plastic bag that wasn't big enough for 1 animal. Everything was squashed and eyes were messed up. Why are there people in the world that make a living hurting little children?
October 17, 2025
the bunnies were deformed
October 12, 2025
Fake item
Fake item - very poor quality counterfeit item. Do not buy from this company
October 5, 2025
The bunny’s hands are uneven in height
The bunny’s hands are uneven in height. Feel disappointed.
October 12, 2025
Delivered quickly
October 10, 2025
Absolutely DO NOT buy from this…
Absolutely DO NOT buy from this company. Making out they are legit jellycats when they aren’t. Even when I asked on the live chat after placing my other they assured me they are real! The tags are incorrect and one of them doesn’t even have a name on the tag! Absolutely disgusting how people can do this. I have lost out on £95 now and presents for my autistic son for Christmas. I have emailed but very doubtful I will get anything back. I will be making sure to research every single place I buy from in the future.
October 18, 2025
Unprompted review
Great Jellycat customer experience
Wonderful communication regarding delivery schedules and the little added appreciation animals with your order adds such charm and appreciation for each order. Great customer service.
October 11, 2025
ABSOLUTELY TERRIBLE
ABSOLUTELY TERRIBLE. bought 3 jelly cats of this company. (Cost me over £100) to find out they were all fake when arrived. I asked for a refund and it was accepted but I was told to return the items to china which was gonna cost me nearly another £100 pound. Looked a bit deeper into it and turns out they want me to return them to a plain field in the middle of nowhere in china. This company are scammers and take your money for fake items!!’
October 4, 2025
Jellycat - Amuseable Moon
1. Thank you for the complimentary gift.
2.Delivery was prompt.
3. Item - was a little different from what I had expected.
October 11, 2025
I have not received the rabbit that I…
I have not received the rabbit that I ordered and paid £44 for and you want me to rate you????
October 10, 2025
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