Strachan Reviews 344

we had fitted wardrobes installed in the spare room and bookcases fitted in the study in 2011, we were really pleased with the product and the team of fitters were fabulous throughout the installation
However in the last few months the wardrobe doors all started to go baggy with the laminate pulling away from the wood, this is something we didn't expect,
After researching online, it seems there may have been an issue nationally with the glue during manufacturing 11/ 12 years ago
on contacting Strachan they told me the doors were out of warranty so i would need to pay to have them replaced, the team provided an acceptable quote and have been extremely helpful and understanding throughout, and the fitters did an excellent job of fitting the new doors. we are very pleased with the outcome and recommend the company

Couldn’t be more thrilled with our wardrobes, and the process was excellent - friendly, professional, transparent. At the design visit there was no hard sell or attempt to steer us into a package to suit Strachan - our wishes were properly heard. The wardrobes are excellent quality - robust, stylish and well fitted, and very well fitted. Communication throughout the process was excellent. This is a small company very committed to serving its customers with a really excellent product. 100% would recommend.

Great customer service from start to finish. I was having some rooms re-modelled and the team were great at working with me and my builder. They thought of the small details such as the skirting board matching the finish and small details on the design that make all the difference. The team proactively gave me updates on progress and everyone has been polite and great to deal with. I am very pleased with the finish, it is good quality that will last a long time which is exactly what I wanted

Absolutely brilliant service. Shaun was very respectful of my home and pets and worked hard all day. I am really pleased with the bookshelves and can't wait to get the next wall fitted.

This is the second bedroom in 3 years fitted out by Strachan and I wouldn’t use any other company.
The furniture quality is outstanding and the fitter Johnathan is extremely talented, experienced and an eye for detail, certainly takes great pride in his work.
Highly recommend Strachan and you won’t be disappointed with the overall experience from design to installation.
Thank you Simon, Stephen and if course Johnathan.

I would like to thank Strachan furniture for being extremely patient with the installation dates and allowing the flexibility on payments for their exceptional high quality furniture. Thank you to the whole team for making an assessment across the working area in the property and taking time to clean up after measuring and cutting out to measure the fittings.

I absolutely love our new custom made furniture from Strachan. Cannot recommend them enough - the whole experience has been beyond professional and seamless.

I got quotes from a few places but decided to go with Strachan because of their quality of craftsmanship and decades of experience.

I especially want to thank Simon for designing my dream walk in wardrobe, Emma and Stephen for keeping us up to date with the whole process and Jonathan for working tirelessly for an entire week (including on Saturday!) to install everything by himself.

We are extremely pleased with the consistently excellent professional service provided by Strachan Furniture Makers Ltd: their response to our initial enquiry; the guidance given by the very experienced, senior design consultant through the design process to meet our needs; the advice and most precise measuring by the surveyor; the opportunity to make adjustments to our design; the obvious utmost precision and care taken in the preparation of the components; the polite delivery of our furniture; the most careful and attentive work by the installer / joiner whose whole approach we commend most highly; the superior quality of the materials used; the superb finished result and the considerate after-installation telephone call. We are most impressed by the service and work of Strachan Furniture Makers Ltd.

Excellent and efficient service, despite the weather being atrocious and the last call of the day, the fitter that attended completed the repair perfectly, and all done with a smile and friendly cheerful chat.
Thank you Steve Kitts, a pleasure to have met you.

An excellent service from the sales adviser, surveyor, back office and the installer.
This is the second time over the past ten years we have used Strachan and they are excellent as a whole company

Brilliant customer service. Would definitely recommend.

After many years my old wardrobe needed replacing. On recommendation, I chose Strachan Furniture Makers. I am so glad I did. The process of choosing styles, wood type and size was made so easy by various very helpful professionals. I was kept informed of the progress of the manufacturing process and the dates of installation regularly. All the people I was involved with from surveyors to fitters were kind, helpful and caring.

Strachan’s service from first contact to final completion of work was superb. We received professional advice of the highest calibre which enabled us to agree a plan for installing furniture in most rooms of our new Apartment which met our aspirations and needs. Strachan’s fitter was dedicated and highly skilled. The installation was carried out with minimum disruption and every care was taken. The final bespoke installations in five rooms
have been finished to a high standard and look fantastic. Strachan’s project management team were equally impressive and supportive. Well done all at Strachan, we shall be recommending your Company to all.

Absolutely amazing service from start to finish. Stood out from the competitors due to the personal touch and care they provide each customer with. Installation went super smoothly and Shaun couldn’t have been more professional and knowledgeable. Quality of the materials and craftsmanship is outstanding. Would 100% recommend and, without a shadow of the doubt, would use again.

Strachan Furniture stands out as a paragon of exceptional customer service and expertise in furniture design. What struck me most was their extraordinary blend of patience and commitment, tailored perfectly to meet my specific needs. As someone who tends to be both demanding and unsure, I found their approach both refreshing and reassuring.
The designer assigned to my project was nothing short of brilliant. Not only did he grasp my vision, but he also provided two distinct versions of it, demonstrating a keen understanding of my preferences. The ability to make ad-hoc changes on the spot, showcasing his flexibility and creativity, was impressive.
Moreover, Strachan's team, from the office staff to the fitters, exceeded my expectations. Each member displayed a remarkable level of professionalism and courtesy. It's rare to find a company where everyone is consistently dedicated to customer satisfaction.
What I appreciated most was their willingness to guide and advise me. They perfectly balanced delivering what I wanted and providing expert guidance to avoid potential long-term disappointments. This blend of service and expertise is a hallmark of a truly customer-centric company.

Very easy process with knowledgeable staff during the design and ordering process with no hard sell.
Agreed installation date was met and the installation was done in the agreed timescale. Fitter was courteous and very thorough and did a brilliant job with good workmanship throughout.
Would thoroughly recommend Strachan.

The whole experience with strachan has been superb. The attention to detail, customer service, fitter, finished product. Totally flawless. Would recommend 100%

Great team that offered great customer service. Everyone I interacted with at each stage of the process was so friendly, helpful and knowledgeable

All my furniture was made by Strachan, and I couldn't be happier. Their products are premium quality, beautiful and functional. The installation staff are highly skilled and pay great attention to detail. Highly recommend!

Strachan gave us an attractive proposal for a tricky master bedroom. The price was competitive and they committed to deliver in a very good time scale.

They did everything that they promised, suggested some cost saving adjustments and after installation have left us with a smart, effective set of cupboards, drawers, shelves and more that truly enhance the room.

We happily recommend them.