Strachan Reviews 344

Really good customer service throughout the process of designing, ordering and installation. Very pleased with the outcome: looks great and just what I wanted. My thanks to Laurence Strong who did a great job and was punctual and very pleasant to have around.

Lawrence Strong came and installed my shelves today with such professionalism and friendliness. Thank you. I have previously used Strachan when they installed my flat's bed and cupboard. Thank you Strachan. I will certainly use your services in future.

We had a pull down bed installed a year ago- a brilliant investment . However I had an issue as the bed was squeaky. Strachan were really helpful about doing the repair under their guarantee. Lawrence Strong, one of their fitters, was so helpful and has sorted out the issues brilliantly. I have huge confidence that Strachan will always look after us. Highly recommend.

The bedroom looks perfect and we cannot praise Lawrence who fitted it more highly….excellent work, very considerate and helpful.
We are an elderly couple and he made doubly sure that the fitted bed was easy for us to put up and down.

I had an installation of furniture 3 years ago which was exactly what I wanted. A month ago I had a slight problem with one of the units. The company came and repaired the problem without any questions and it was carried out by a polite and efficient operative sent by the company. I can't thank them enough for their excellent customer service.

So we went to Strachan because we wanted good quality stress free wardrobes fitted.
The designer was great, the installation guy was great but their customer service was way below expectation.
They started a day late. I had booked time off work but I accept delays can happen. But the we were told it would take an extra day to fit so another day off work.
We were very pleased the finished product and we put that down to experience.

But today my wife took a call from an extremely rude the service manger who harassed and bullied her asking for payment whilst she was out with friends
( which we had already sent)

I have just called to complain and the service manager was extremely rude to me as well.
He would not stop talking at me and was deaf to our complaint. He kept apologising in that perfunctory way when it’s not genuine.
So yes a great product but very poor customer experience.
Even though it’s a great product I don’t want to be spoken to in the manner he did.
Actually while in the call he also said he had received the documents so if he had waited one more day this would have been unnecessary. Please don’t bother apologising again as I don’t feel it was

I had Strachan furniture fitted in my previous home and was delighted with the design and fitting. It was an easy choice to use them again when I needed new wardrobes and office furniture in my new home. The original design for the replacement of my existing walk-in wardrobe door was, I confess, disappointing but Strachan re-visited the design and came up with a much better design. The overall look is much better and I am very pleased with the wardrobes and the office furniture. The fitter, Steve, was exceptionally good and I really appreciated his careful attention to detail and his professionalism in every aspect of the fit. He has done an excellent job and he was a pleasure to deal with throughout.

We had Strachan to fit wardrobes in our previous house, and were very pleased with the fit and quality over the 12 years we had them. From Trustpilot reviews this level of service had clearly continued over the intervening years, so they were a natural choice when we moved and needed wardrobes fitted in our new house. We have again been very happy with the design and install of our new wardrobes. Customer service through the design process was first class and the fitter did an excellent job. and so we do not hesitate to recommend them.

The company did great communication and was flexible even though my order had to change part way through (to a completely different house, in fact). Steve the joiner was excellent and did a fantastic job. Particularly nice man. The foldaway bed works very well and is exactly what I wanted.

Our new bookcase is a beautiful piece of craftsmanship and we are delighted.
The company was assiduous in responding to our needs. Their customer service is second to none.
The furniture was installed with the minimum of inconvenience.
We cannot praise Martin too highly. He was a model of efficiency, consideration and skill.

Im delighted with the professionalism of this company from start to finish. My new walk in wardrobe is absolutely beautiful. The quality of the cabinets is perfect and Steve that did the fitting for us was excellent. I would not hesitate in recommending this 1st class Family run business to my family and friends.

Great design consultation and initial fitting as the TV cabinet they designed & built for us has been great and everyone who comes home asks about it.

I am giving four stars as we have did not have the same smooth process when we decided to re-use the TV Cabinet after extending our living room by paying for their dismantle & refit service. The customer service was unexpectedly difficult initially however after escalating it, they quickly reviewed what had happened and sent a second fitter to assess the refitting who has managed to refit as needed and give it the luxury finish they promise.

I am giving four stars as they really need to improve their customer service to existing customers by way of offering a better refitting service at a reasonable cost to encourage re-using the luxury fitted furniture they build to last a life time. Our cabinet now with the finish re-done properly looks as good as new. We love the design and quality and hope they improve their refitting service offerring both in terms of pricing and the quality of fitting.

We are absolutely delighted with both the office and the library.

Although everyone we have dealt with has been efficient and friendly, I would particularly like to thank both Phil who did the original design and Martin who has done the installation. They have both put in a lot of time and effort to create exactly what we wanted to an excellent standard of workmanship and customer service.

We would recommend your service to anyone.

Throughout the whole process Strachan kept us informed of any changes etc.The surveyor did detailed measurements and the plans sent to us were very helpful in understanding the final look of the project.A particular mention of the fitter Sean, who worked diligently for two days, left everything clean and tidy and was very helpful explaining how the recessed lights and bed mechanism worked. We are immensely pleased with our luxurious furniture Thankyou.

Very pleased with the fitted study, which is to the high quality I expected. Only one very minor complaint was the length of time taken to complete the order, and that Strachan did not inform me when the installation date slipped. However, it was worth the wait.

Excellent design service which added a lot to our original ideas. Faultless service end to end - helpful with installation dates, really good fitter who was super tidy and cleaned up, build quality is really good, after care check in was very thoughtful. Have used Strachan several times now and have always been really pleased with the job.

The quality of the product and the professionalism of the staff gives a very high quality end result. DElighted with my experience!

Strachan recently designed and fitted my dressing room furniture. The quality of the furniture is very good, customer service is excellent, friendly and thorough. The expertise of the fitter Adam was second to none. He worked extremely hard, was very conscientious, forward thinking and always cleaned and tidied up. The product is expensive but the total experience makes the cost worthwhile. I love using my Strachan furniture.

I had a wall bed installed with two wardrobes either side for a spare bedroom. I was apprehensive in purchasing a bed that I had never seen or tested but I relied on the reviews which were really good. I couldn’t be more pleased. The wall bed is super easy to lift up and put down. It’s not heavy and really quick to do. The mattress has had good reviews from my friends who have slept on it. Whilst expensive the quality finish and build of the wardrobes and bed are definitely worth it. You get what you pay for! The fitters are lovey people and perfectionists. The whole experience was a pleasure.

Whilst quite expensive, I have been very pleased with every stage of the process from choice of product, ordering, amendment, attention to personal preferences of detail, professional conduct and time keeping. Excellent delivery respecting my home with floor covers, careful precision in construction and regular cleaning and tidying of the room. Absolutely love the completed full wall to ceiling bookcase.