Stratco Reviews 

3,013
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making interactions pleasant and efficient. Many people appreciate the personalized approach and problem-solving abilities of the team members, who go above and beyond to assist with inquiries and orders. The service is often described as outstanding, with consumers noting the efficiency and ease of their overall experience, from initial contact to order completion. However, some customers experienced issues with product quality, noting that certain items felt less sturdy or stopped working prematurely. There were also instances of missing parts, incorrect items, and significant delays in delivery without prior notification, leading to frustration and inconvenience. A few people reported negative interactions with staff, including being ignored, treated rudely, or receiving conflicting information regarding orders and services.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting exceptional service from individuals... See more

Product

Users describe ambiguous interactions with product, with some customers expressing satisfaction with product... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising helpful and polite... See more

Service

People report ambiguous experiences with service, with many praising excellent, outstanding, and awesome... See more

Order

Clients share ambiguous opinions on order, with some finding the online ordering process straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... See more

Company replied

Rated 4 out of 5 stars

Yesterday, I purchased fencing rails at the Kadina store. As the store is undergoing refurbishing many items were not in their usual place. The first customer service chap (no name mentioned) was not... See more

Company replied

Rated 4 out of 5 stars

Easy to order online and good value for money product that was easy to put together. Only issue I had was delivery took 15 days for a small item coming from an hour and half away. When I called to che... See more

Company replied

Rated 5 out of 5 stars

I want to give a really big shout out to Rebecca Cornish, one of your Gepps Cross Administrative team members. Without boring you with details I had a delivery problem with an order for 6 sheets... See more

Company replied


Company details

  1. Hardware Store
  2. Building Materials Store
  3. Home Improvement Store
  4. Outdoor Furniture Store
  5. Patio Enclosure Supplier
  6. Roofing Supply Store

Information provided by various external sources

With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,013)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service centre assistance from Nga

I spoke to Nga in the Service centre about retrieving my Stratco member number prior to placing an order. Not only did she provide my member number, but processed my order, helped me use my Stratco credit, and pointed me in the direction of a discount that I was not aware of. Superstar service from Nga in the Service Centre.

July 10, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Shannon, thank you for the 5 stars. We are glad to hear that Nga provided you with excellent customer service and really appreciate you for providing this feedback!

Rated 5 out of 5 stars

Carport Shelves

The shelves were very easy to find online and the ordering process was good. The staff were very helpful when I came to pick them up.

They were easy to put together and my carport now looks much tidier.

June 29, 2024
Unprompted review
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Reply from Stratco

Hi Christina, that is great to hear that you found it easy to place an online order with us and that the team provided you with excellent customer service. Thank you for the 5 stats and we hope to see you again at the Canning Vale store!

Rated 5 out of 5 stars

Stratco Fyshwick are AMAZING!

Stratco Fyshwick were amazing with customer service. Alys was extremely helpful and very knowledgeable of the products. We were purchasing a large patio roof and Alys was fabulous in organising this to happen. Also, Saul was the guy who delivered the product last week. He had driven to Canberra from Sydney. He was absolutely fantastic in delivering the various components safely and professionally. It was a pretty tight area that he had to place the components onto (and they were huge and very heavy!). He even helped us move our car with a flat battery that was in the way. And even though it was really hard yakka he smiled the whole time and was such a lovely guy!

June 26, 2024
Unprompted review
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Reply from Stratco

Hi Caroline & Geoff, it is amazing to hear that you were provided with excellent customer service regarding your patio roof purchase and with your car situation. Thank you for the 5 stars and we hope to see you again at the Fyshwick store!

Rated 5 out of 5 stars

The Guys at the dandenong Branch

The Guys at the dandenong Branch were very helpful with my click and collect , even loading the product in to my car.

June 13, 2024
Unprompted review
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Reply from Stratco

Hi there, it is great to hear that you were provided with excellent customer service regarding your click and collect order. Thank you for the 5 stars and we hope to see you again at the Dandenong store.

Rated 5 out of 5 stars

Hassle-Free Purchase

Our engagement with Stratco for the purchase and delivery of our large metal storage cabinets was seamless and hassle-free. The goods delivered were as advertised and of the highest quality. The cabinets were easy to assemble and are strong and quite robust.

June 6, 2024
Unprompted review
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Reply from Stratco

Hi Ian, it is excellent to hear that you had a great experience with the purchase and delivery of the large metal storage cabinets from Stratco. Thank you for the 5 stars.

Rated 5 out of 5 stars

A great product that lives up to…

A great product that lives up to expectations.
The written instructions are not very helpful other than helping confirm you have all the bits! However, the assembly video is excellent and makes assembly a breeze.

June 6, 2024
Unprompted review
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Reply from Stratco

Hi John, thank you for the 5 stars. It is great to hear that you are satisfied with the product purchased and that you found the assembly video helpful. Thanks.

Rated 5 out of 5 stars

Stratford had the metal privacy screens…

Stratford had the metal privacy screens we were looking for at a very good price. We were notified of the delivery quickly, kept up to date. The screens were delivered to our door within three days of placing the order.

May 31, 2024
Unprompted review
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Reply from Stratco

Hi Judy, thank you for the 5 stars. It is excellent to hear that you had such a great experience with your online purchase.

Rated 4 out of 5 stars

It was great to see the assembled…

It was great to see the assembled product at the shop.Ordered online on special,had to be delivered.
All good,the only disappointment was receiving promotional material a week later with the price dropped a further $200.

May 21, 2024
Unprompted review
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Reply from Stratco

HI Adrian, we are glad you have had a four-star experience with our Penrith Store. We hope to see you again soon.

Rated 1 out of 5 stars

Poor customer service …

Ordered fencing it was delayed because of a powder coating issue so our contractor started another job . No phone call the fencing was dumped on my synthetic grass when there was obviously a driveway.when .we said we wanted it moved off the lawn we were met with you can remove it easily yourself it only weighs 69 k, bit hard when my husband is on a walking frame, poor customer service

May 24, 2024
Unprompted review
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Reply from Stratco

We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. Thank you for taking the time to leave your feedback.

Rated 5 out of 5 stars

Steve from Stratco gave a courtesy call…

Steve from Stratco gave a courtesy call 5mins prior delivery my shed, he was down to earth and very professional. The shed has arrived in perfect condition, and he went above and beyond to place it exactly where I wanted, thanks Steve, now just got to put it together.

May 16, 2024
Unprompted review
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Reply from Stratco

Hi Sebastian, thank you for the kind words. It is great that Steve was able to provide you with great service. We hope to see you again soon and we hope you love the new shed.

Rated 5 out of 5 stars

Great products and service

Have ordered & picked up several items (garden screens & metal wall decor) from Stratco Sunshine Coast. Easy online ordering, order updates, phone availability when required, & helpful in-store pickup service

May 7, 2024
Unprompted review
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Reply from Stratco

Hi Rhonda, its great you have had a positive experience with our Sunshine Coast store. Thank you for the 5 stars,

Rated 5 out of 5 stars

Steve is great

Steve is great.

Thank you to Steve for an efficient and friendly delivery today!

April 30, 2024
Unprompted review
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Reply from Stratco

Hi Georgia, thank you for the 5 stars. It is great to hear Steve provided you with excellent delivery service.

Rated 5 out of 5 stars

How good is Steve (Stratco driver)?

How good is Steve (Stratco driver)? Setting up garage multiple Stratco workbenches, shelving, cabinets.
Steve calls me to let me know he had of delivery items and would make the delivery with the next 30 minutes, on arrival the pallet of purchases placed just where I needed.

April 29, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Graham, it is fantastic Steve provided you with great service. Thank you for the 5 stars.

Rated 5 out of 5 stars

Steve from Straco delivered my shed…

Steve from Straco delivered my shed professionally. His attention to detail ensured the shed arrived in perfect condition, and he went above and beyond to place it exactly where I wanted.

April 26, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Pat, its great Steve provided you with a great delivery service. Thank you for the 5 stars.

Rated 5 out of 5 stars

Great cover

Product exactly as described - looks good.
Delivered on time and easy to assemble.
Covers our aircon unit perfectly.

April 23, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Peter, thank you for the 5 stars. We hope to see you again soon.

Rated 5 out of 5 stars

Great service from Steve

Steve was very helpful rang to let us know he was on his way. ensured he was delivering to the right unit rather then just dumping it and running. Complete opposite to our last experience.

April 16, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Rebecca, thank you for the 5 stars. It is great to hear Steve provided you with a great service.

Rated 1 out of 5 stars

False Advertising - False Discount Percentages

A promotion was advertised for an in store sale of up to 75% off on 13th April 2024. 20% off was offered on colourbond fencing products however when trying to make a purchase it was evident that only 7.75% discount was actually being honoured rather than the 20% advertised. If you shopped here on 13th April check your dockets and make sure you actually received the advertised discount correctly. If anybody else has had a similar issue regarding this sale on 13th April 2024 with this item or any other item please consider raising your concerns with Stratco in writing to a given email address, and then elevating to the ACCC if necessary. You will need to call Stratco to get the email address for a customer service manager. I can't share it here.

April 13, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Ben, we are disappointed you have had an unsatisfactory experience and will use your feedback to improve our service. If anyone has an issue from the sale on 13th of April, please contact us to investigate.

Rated 5 out of 5 stars

The online ordering was so simple and…

The online ordering was so simple and delivery within 3 days was amazing. Will have no problem ordering from stratco again absolutely brilliant

April 10, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi David, it is fantastic to hear you had such a positive online experience with us. Thank you for the 5 stars.

Rated 5 out of 5 stars

Rob from Stratco at Huntingwood was…

Rob from Stratco at Huntingwood was fantastic.
Excellent customer service, fast, friendly and helpful.
Cheers mate.

April 3, 2024
Unprompted review
Stratco logo

Reply from Stratco

Hi Jason, it is great to hear Rob provided you with excellent service. Thank you for the 5 stars.

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