Following review of website phoned Stratstone Derby to check availability of X3. Spoke to Matt S and explained I would like to view but was 130 miles away Straightaway he arranged a wash and ma... See more
Company replied
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See what reviewers are saying
Purchased my new bmw, (approved used) ! Josh Vardy answered all my questions etc , had a good test drive ,came back and struck up a deal, part exchange my 430 , Josh kept me informed up till the day... See more
Company replied
Just picked up my i4 M50 on Tuesday, cannot commend Alan Prior highly enough. The delivery process was fantastic, a very memorable special experience. I wouldn’t buy anywhere else and the car is brill... See more
Company replied
Purchased an approved BMW from Derby . The service from everyone was outstanding my wife loves her 2 series grand coupe. A special mention to Lucy Wood who in our opinion went above and beyond to mak... See more
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Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4RZ, Derby, United Kingdom
- 01332 369511
2.4
Poor
439 reviews
Asks customers to review
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Hassle from the start.......
Hassle from the start.......Purchased vehicle in Feb 2022.Custoemr service excellent whilst buying and then problem after problem.
Firstly, it took 2 months to get a spare key for the car (which I was not informed about when purchasing). I then noticed some marks of the paintwork on the car-turned out to be overspray from a cheap smart repair. Took months of battling, phone calls and pushing to finally get it sorted out at Chesterfield Stratstone.
Now paint is bubbling on back door, 2 and 1/2 months of phone calls, going into the showroom a no-one is interested in sorting the issue out. Promised call backs time and time again and still no further forward.
Gone to try and sell the car-just found out the vehicle only has part service history. It was sold with full service history. Definitely would not recommend this dealership. This is the worst £30,000 car I have brought! Will never purchase from here again!!!!
February 12, 2022
Unprompted review
Reply from Stratstone - BMW Derby
Hi Scott,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
I have already explained in the CSI.
October 24, 2022
Reply from Stratstone - BMW Derby
Hi Keith,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
I personally feel BMW experience is not…
I personally feel BMW experience is not a great experience. The brand has got too big for its boots
October 15, 2022
Reply from Stratstone - BMW Derby
Hi Carl,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Service was excellent
October 20, 2022
Reply from Stratstone - BMW Derby
Hi Grant,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Brake fluid service
I was dealt with in a timely, professional manner. Without exception, all staff were polite and made me feel welcome. This is was customer service used to feel like in the 'good old days', but which is quite a rare experience in the modern world - well done to Stratstone! The work on my car was carried out promptly and to my satisfaction.
October 3, 2022
Reply from Stratstone - BMW Derby
Hi Michèle,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Very good service
October 19, 2022
Reply from Stratstone - BMW Derby
Hi Presley,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Friendly Staff and Service
I had to take my car in for a recall repair and the staff were very friendly. Let me drop the car off the night before. Jasmine was very nice to deal with and updated me throughout the day. I then went to collect in the evening after the work was done. Met Jasmine and was looked after, the car was also cleaned inside and out for me. Will rely on Derby BMW again!
October 19, 2022
Reply from Stratstone - BMW Derby
Hi Callum,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Younus Sohail was a very helpful man
Younus Sohail was a very helpful man. He understood my needs, advised accordingly and right up to the handover things went smooth.
October 19, 2022
Reply from Stratstone - BMW Derby
Hi Linda,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Safety recall
Although only visited dealership for a safety recall all the service and reception staff were professional and friendly throughout. Thanks.
October 17, 2022
Reply from Stratstone - BMW Derby
Hi Dennis,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Very friendly and helpful staff.
October 17, 2022
Reply from Stratstone - BMW Derby
Hi Andy,
Thanks for the great rating!
We are always happy to help.
Customer Services
Friendly efficient staff and my car…
Friendly efficient staff and my car returned to me spotlessly clean.
October 12, 2022
Reply from Stratstone - BMW Derby
Hi Paul,
Thanks for the great rating!
We are always happy to help.
Customer Services
Reply from Stratstone - BMW Derby
Hi Gary,
Thank you for your positive review.
Have a great day!
Customer Services
Reply from Stratstone - BMW Derby
Hi Christopher,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Derby.
Customer Services
Clueless
Clueless
They had my car all day for an MOT, They called 16:58 to inform it had failed (thanks for notice I was on my way to pick it up)
They didn't do the system update either
I returned a week later for re test and update
Nope they haven't done it again
I've re booked online for end OCT with a courtesy car only to receive a call telling me they have no cars to loan out
September 16, 2022
Reply from Stratstone - BMW Derby
Hi Carl,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Happy with service excellent advisor
Happy with service excellent advisor
BMW expensive
September 26, 2022
Reply from Stratstone - BMW Derby
Hi Kevin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Terrible after sales service
Terrible after sales service, the worst I have ever had. Such a shame. Nearly 8 weeks to fix 3 minor problems.
September 26, 2022
Reply from Stratstone - BMW Derby
Hi Darren,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Great customer service
Alan Prior was very helpful and made the process easy to navigate. Great customer service and a timeline for purchase that suited my needs.
September 23, 2022
Reply from Stratstone - BMW Derby
Hi Aimee,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Excellent professional and friendly…
Excellent professional and friendly service from dropping my car off for its MOT to picking it up.
September 24, 2022
Reply from Stratstone - BMW Derby
Hi Mrs Morley,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Good services from Kristian
Good services from Kristian. Quick respond and clear instruction.
September 16, 2022
Reply from Stratstone - BMW Derby
Hi Frankie,
It is wonderful to receive such a positive review!
All the best!
Customer Services
good experiences eith BMW
September 15, 2022
Reply from Stratstone - BMW Derby
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
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