Very good care and attention, particularly by the staff on reception booking my car in and giving me updates about progress. The only criticism I have is that when I returned my car the following day... See more
Company replied
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See what reviewers are saying
Following review of website phoned Stratstone Derby to check availability of X3. Spoke to Matt S and explained I would like to view but was 130 miles away Straightaway he arranged a wash and ma... See more
Company replied
Shocking customer service! Despite numerous attempts to obtain a quote from their service department nobody could be bothered to get back to me. I escalated the problem to their customer care manager... See more
Company replied
Purchased my new bmw, (approved used) ! Josh Vardy answered all my questions etc , had a good test drive ,came back and struck up a deal, part exchange my 430 , Josh kept me informed up till the day... See more
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Sir Frank Whittle Road, DE21 4RZ, Derby, United Kingdom
- 01332 369511
2.6
Poor
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Safety recall
Although only visited dealership for a safety recall all the service and reception staff were professional and friendly throughout. Thanks.
October 17, 2022
Reply from Stratstone - BMW Derby
Hi Dennis,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Very friendly and helpful staff.
October 17, 2022
Reply from Stratstone - BMW Derby
Hi Andy,
Thanks for the great rating!
We are always happy to help.
Customer Services
Friendly efficient staff and my car…
Friendly efficient staff and my car returned to me spotlessly clean.
October 12, 2022
Reply from Stratstone - BMW Derby
Hi Paul,
Thanks for the great rating!
We are always happy to help.
Customer Services
Reply from Stratstone - BMW Derby
Hi Gary,
Thank you for your positive review.
Have a great day!
Customer Services
Reply from Stratstone - BMW Derby
Hi Christopher,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Derby.
Customer Services
Clueless
Clueless
They had my car all day for an MOT, They called 16:58 to inform it had failed (thanks for notice I was on my way to pick it up)
They didn't do the system update either
I returned a week later for re test and update
Nope they haven't done it again
I've re booked online for end OCT with a courtesy car only to receive a call telling me they have no cars to loan out
September 16, 2022
Reply from Stratstone - BMW Derby
Hi Carl,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Happy with service excellent advisor
Happy with service excellent advisor
BMW expensive
September 26, 2022
Reply from Stratstone - BMW Derby
Hi Kevin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Terrible after sales service
Terrible after sales service, the worst I have ever had. Such a shame. Nearly 8 weeks to fix 3 minor problems.
September 26, 2022
Reply from Stratstone - BMW Derby
Hi Darren,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Great customer service
Alan Prior was very helpful and made the process easy to navigate. Great customer service and a timeline for purchase that suited my needs.
September 23, 2022
Reply from Stratstone - BMW Derby
Hi Aimee,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Excellent professional and friendly…
Excellent professional and friendly service from dropping my car off for its MOT to picking it up.
September 24, 2022
Reply from Stratstone - BMW Derby
Hi Mrs Morley,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
Good services from Kristian
Good services from Kristian. Quick respond and clear instruction.
September 16, 2022
Reply from Stratstone - BMW Derby
Hi Frankie,
It is wonderful to receive such a positive review!
All the best!
Customer Services
good experiences eith BMW
September 15, 2022
Reply from Stratstone - BMW Derby
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Very welcoming environment at Mini
Very welcoming environment at Mini. Didn't have to wait to be greeted. Tea and coffee on offer. Mt paperwork and keys were ready for me. My car had been cleaned and parked up. Thankyou
September 14, 2022
Reply from Stratstone - BMW Derby
Hi Chris,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Customer Services
Reply from Stratstone - BMW Derby
Hi Mr Bryan,
Thank you for the review!
Your positive rating means a lot to us here at our BMW branch in Derby.
Customer Services
Shocking service
Shocking service. Serious lack of communication between staff . Don't expect anyone to call or message you back even though they'll say they will. The most difficult process of buying a used car in my 30 plus years of buying cars. After an hour driving to collect the car I get a phone call telling me there's no one to take my payment for the car. Only to find out later that there is never anyone to take payment on a Saturday. Had the car delivered without the spare key. No problem they said we'll order a new one. A few weeks pass and find out they can't order it has to be the owner. A few weeks later they agree to send me the money so I can purchase one myself. 3 months in total I've waited for the money and they've sent me £200 when the cost from BMW is £326. I could make a long list of other complaints but have wasted enough time with Stratstone. Steer clear of Stratstone BMW Derby if you want a stress free smooth used car purchase.
June 13, 2022
Unprompted review
Reply from Stratstone - BMW Derby
Hi Steven,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
BMW Stratstone Derby
Very good experience with my last service at Stratsone.
Really helpful member of the BMW team drive me to work and then picked me up at 4.00 pm.
September 6, 2022
Reply from Stratstone - BMW Derby
Hi Charles,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Excellent Service
September 4, 2022
Reply from Stratstone - BMW Derby
Hi Martin,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Our experience with Stratstone
Our experience with Stratstone, Derby was first rate. Wayne, in parti cular went above and beyond to help us find the perfect car.
September 3, 2022
Reply from Stratstone - BMW Derby
Hi Phil,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Reply from Stratstone - BMW Derby
Hi Mr Kasbia,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Ella Pidgeon handled our booking in a…
Ella Pidgeon handled our booking in a friendly and efficient manner making it a positive experience.
Thank you.
August 24, 2022
Reply from Stratstone - BMW Derby
Hi,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Customer Services
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