Ordered new BMWcar from Stratstone Harrogate 14/4/26. Had to cancel order on 15/5/26. Took over 2 months to get my deposit refunded and this only happened after I threatened Court action and involved... See more
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See what reviewers are saying
I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... See more
Company replied
From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... See more
Company replied
Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Princess Royal Way, Pannal, HG3 1LG, Harrogate, United Kingdom
- 01423 855500
3.1
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very poor service from the salesman
Very poor service from the salesman, waited weeks for my deposit to be returned despite many requests
September 10, 2022
Reply from Stratstone - BMW Harrogate
Hi,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
New Car Purchase
Alex at Stratestone was great to deal with. Our new car was delayed by 3 months which was a challenge but Alex and the team did a great job to minimize the impact to us.
September 3, 2022
Reply from Stratstone - BMW Harrogate
Hello Lorna,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
My car was with them for numerous days
My car was with them for numerous days. I was kept informed about the progress on several occasions. They returned my hire car when I collected my vehicle. Good services
August 23, 2022
Reply from Stratstone - BMW Harrogate
Hi Rod,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
The service department is understaffed
The service department is understaffed, you can never get through and they don't return calls unless you send complaints. The service contract includes Adblue but non supplied, the report of issues not reported to me so I could ask them to sort.
Generally poor service and this happened on previous visit.
Can't fault the lovely girl on the service counter.
August 13, 2022
Reply from Stratstone - BMW Harrogate
Hi Wayne,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Reply from Stratstone - BMW Harrogate
Hi Lesley,
Thank you very much for leaving a review!
Have a nice day!
Customer Services
I Part exhanged my car with Stratstone and Regret Dealing With Them
I Part exhanged my car with Stratstone BMW Harrogate. I took delivery of my car before my car was ready to hand over, so they could get paid and get their March dealer bonus. But they also took my V5, (which they lost and had to replace). Then when they picked my old car up at the end of APril, as they had the V5, i raised the matter of informing DVLA. They assured me they would. They didn't! I June DLVA wrote to me stating I had to pay a fine of £127. Despite several emails and calls to the dealership, when I was assured the Head of Sales would get back to me, they didn't.
When it came to paying the fine online, DVLA also wanted me to tax the vehicle. I could not SORN it, as i did not have the V5 and relevant code! Fortunately, I found the car for Sale at Evans Halshaw and the chap there went above and beyond and went online a notifed DVLA it had not been my car since the end of April.
I then submitted a formal complaint via Stratstone's online complaint form, twice over a 2 week period and guess what. Nothing.
Diabolical service all the way throug, which is compound by a service desk that on 3 separate occasions, did not call me back to book my car in for fault rectification.
August 5, 2022
Unprompted review
Reply from Stratstone - BMW Harrogate
Hi Karl,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service, and would really like to assist with your outstanding issues.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Brilliant work!
Stratstone Harrogate have just completed top quality repairs of my bmw (air con, tyres etc etc) - car has done just on 100,000 miles, but I now feel it's brand new again.
July 15, 2022
Reply from Stratstone - BMW Harrogate
Hello,
Thank you for taking the time to post about your experience.
We appreciate your kind feedback and look forward to seeing you again.
Take care,
Customer Services
Please see previous comments.
July 11, 2022
Reply from Stratstone - BMW Harrogate
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
Customer Services
Excellent service and valet
July 8, 2022
Reply from Stratstone - BMW Harrogate
Hi Christopher,
We are delighted to see such a positive review.
Have a great day!
Customer Services
Good experience overall although a bit…
Good experience overall although a bit unusual to of been asked to pay for the vehicles in full before the end of the month even though one of the cars had not yet ben delivered to the dealership. I assumed it was end of month target pressure so was happy to help out.
July 5, 2022
Reply from Stratstone - BMW Harrogate
Hi Sam,
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Alex and his team are an exceptional…
Alex and his team are an exceptional dealership and make the experience of buying a car as stressless as possible. Everything in the process was as smooth and enjoyable as possible. Nothing went wrong but if it did, and it does speaking from experience, I would have full faith that they would sort it out with no issues. This is a dealership you can trust. Will always use them
June 26, 2022
Unprompted review
Reply from Stratstone - BMW Harrogate
Hello Anthony,
Thank you so much for your great review!
Your review is very important to us, as our goal is to deliver an outstanding customer experience.
Best wishes,
Customer Services
Felt looked after
A relaxed buyer experience, never felt pressured into anything. Came away with a great car. There were some issues but these were sorted quickly and without a quibble. Marc Youssef was particularly good.
June 10, 2022
Reply from Stratstone - BMW Harrogate
Hello Adam,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Reply from Stratstone - BMW Harrogate
Hello Andrea,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Superb service with my lease vehicle
Superb service with my lease vehicle, they dealt with every aspect needed, and kept things as smooth as they need to be.
June 2, 2022
Reply from Stratstone - BMW Harrogate
Hello Ben,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Customer Services
Very slow service
Very slow service, not acknowledged or expectations managed as to how long we would be waiting to be seen/spoken to.
June 1, 2022
Reply from Stratstone - BMW Harrogate
Hi Jodie,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Amazing service
May 27, 2022
Reply from Stratstone - BMW Harrogate
Hi Steven,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Excellent service experience but not with the complimentary valet
Excellent service for my annual inspection and MOT.
Very disappointed with the complimentary wash and clean because large areas of the outside of the car had not been cleaned at all.
May 26, 2022
Reply from Stratstone - BMW Harrogate
Hello Michael,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to the BMW branch in Harrogate.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Thank you,
Customer Services
Reply from Stratstone - BMW Harrogate
Hi,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
MOT, End of Warranty Inspection and Brake Fluid Service.
Friendly knowledgeable staff work was carried out efficiently and returned on time with all works complete.
The car was cleaned and hoovered but unfortunately the car wasn’t washed on the outside very well leaving dirty patches all over the car.
May 24, 2022
Reply from Stratstone - BMW Harrogate
Hi Tim,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
A very professional and customer…
A very professional and customer focused buying experience at BMW Stratstone. The staff were knowledgeable and really helpful and good choice of models and car colours.
May 23, 2022
Reply from Stratstone - BMW Harrogate
Hi Fifi,
Thank you so much for taking the time to review your experience with us.
We are absolutely thrilled that you have rated us so highly!
Kindest regards.
Customer Services
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