We took our landlover to replace faulty door lock lach.They have done it perfectly with reasonable prize.Its a lie people say landlover dealers rip of you.Honestly very friendly staff, lots of interes... See more
Company replied
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See what reviewers are saying
Customer service needs improving! Trying to book my vehicle in for a fault under warranty, rang at 9:30am told I would get call back within the hour. After calling again at 2pm eventually got a c... See more
Company replied
It all started so well. Evie in the sales office was excellent and showed us the Range Rover Sport we were interested in, and we had a test drive, which went well. Evie is a real enthusiast about the... See more
Company replied
Stratstone Nottingham. Professional, knowledgeable and very kind. Great aftersales support. They genuinely believe in excellent customer service. Thank you.
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Enterprise Way, NG2 1EN, Nottingham, England, United Kingdom
- 0115 964 8002
3.5
Average
24 reviews
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Unorganised and confusing system
Totally unprofessional service attitude. Booked online for a XJ service, received confirmation email for car in and out same day waiting 3 hrs.
Called before hand and was told to come in earlier and perhaps get the car returned next day!!!!!!! Then said come in next Thurs for someday return.
Total confusion!!!!
I declined and cancelled !!!!!!!
Purchased the car from them and again after sales with them is really so poor..no response from any queries..
June 8, 2022
Unprompted review
Reply from Stratstone - Jaguar Nottingham
Hi,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Customer Services
Superb experience from start to finish
Recently picked up my brand new F TYPE. Absolutely love the car but also loved the service I received. Martin looked after me from the get go. Really genuine guy was by no means like a stereotypical “car salesman”, built a great rapport and was very personable. Previously been with BMW & Mercedes’ and the whole reason I decided to go for Jag was due to the customer service I received when I first walked in. You don’t feel like just a number, you feel like a VIP. Furthermore there was a small issue with the car when I got it, but Martin got me in ASAP and resolved the problem in 20 minutes. Not just great service before purchase but superb after purchase. Thank you!
James
February 21, 2022
Unprompted review
Reply from Stratstone - Jaguar Nottingham
Hi James,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the JLR branch in Nottingham.
Have a nice day!
Stratstone Customer Services
Excellent service Landrover Nottingham
Very good customer service let us look round and helpful when needed .
Sorted our new car very quickly more than impressed with
the finance manager and Martin Pearce the sales person extremely helpful and explained our 1st automatic very well .
We love it and we certainly recommend LANDROVER NOTTM
February 5, 2022
Unprompted review
Reply from Stratstone - Jaguar Nottingham
Hi Kim,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Stratstone Customer Services
Worst dealership I have ever dealt with…
Worst dealership I have ever dealt with . Their customer service is absolutely appalling . We have had an ongoing issue since March brand new car has broken down on us , had several faults , new ECU unit , new window screen as was faulty from day one etc etc . We’ve had head of sales and head of business involved , neither follow up with promises, ignore emails and phone calls.Spent a lot of money here and they have no intetrest at all in resolving our issue . Would definitely not recommend anyone to buy from here . Would give a zero rating if it was possible
September 5, 2021
Unprompted review
Reply from Stratstone - Jaguar Nottingham
Hi Michael,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Stratstone Customer Services
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